Truist, a financial institution, has been praised for its good service and easy-to-use digital platforms. Customers report positive experiences at the local branch, with no issues reported. The bank has taken measures to maintain the health and safety of its clients and employees, including providing teller services through drive-thru lanes, in-person visits by appointment only, and enhanced sanitization in select branches. Some reviews, however, have been disputed as potentially biased or inaccurate, highlighting the need for balanced and factual assessments of the bank's services.
My family is new to the area and Sue took great care of us! Thank you, Sue! 20+ years -- you're the GOAT :)
July 2025
Everyone at Truist is fabulous. The ladies at the front desk as well as those you can make an appointment with are so helpful and kind. A lot of the negative reviews are wildly incorrect or outdated. Husband and I love Truist - we always have a fabulous experience. They are transparent with fees and customer service is... read full comment
September 2024
I don't see the problems reported. Good service at the branch. Personal account user. No overdraft fees. App and website are easy to navigate and use.
