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January 2024 by Stephen Donatel
Ask for extra container for trash , you be quoted $11 a month, surprise the bill $25 with an extra cost administration fee, shady, now for the fun part, good luck if you want to pay you bill by phone or internet, it doesn’t work, then wait on the phone 1 hour 30 min, by the way it been this way for 3 months, and they have not fixed customer service ???
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January 2024 by brs brs
Continuously misses my trash pickup. Always have to call and never get a live person on the phone
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January 2024 by J .Borges
WM is a reliable company with courteous drivers that leave the site clean after their pick ups
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January 2024 by Chardee Macdennis
Bill went from $92 to $155 and wasn’t told until 4 days prior to billing date. Cancelled and went with a much cheaper alternative which all my neighbors use. Can’t wait to see how WM screws me with the bin pick up and cancellation. Customer service was not helpful and rude.
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December 2023 by Lou Shaknitz
Service has been consitent and on to time Are always left neat
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October 2023 by Bernie Stahlnecker
great service and drivers. Would recommend.Services: Yard debris removal
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September 2023 by April Jamison
WM is trying to stay on top of trash and recycling pick ups each week. The WM app and phone number are available for concerns! In October, our recycling will be picked up every other week due to excessive travel costs and truck driver costs.Services: Yard debris removal
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September 2023 by Daniel Hain
The help in situation with items after disaster timesServices: House & garage cleanouts
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September 2023 by Rita Bolinski
your drivers are great i give them a 10Services: Junk removal
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September 2023 by Katie Ganzel
i previously tried to have services through WM which they never delivered the bins and continued to charge me for them for a year. I decided to try them again, i have been fighting with customer service for two weeks and no trash services for three weeks because they continue to not deliver my trash cans and say they did. Fingers crossed they get it together and actually deliver my cans tomorrow.
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September 2023 by Alexandra Keefe
Several missed pick ups. We have been a customer for 3 years. Great start with them, but there were always missed pick ups for recycling. When I called to report it they claimed they would come and pick it up within 48 hours. This never happened and they would wait until the next service day to collect all of the waste. I always got different and wrong information through customer service and their services have only continued to get more expensive while not meeting the expectations.Service: Trash removal & disposal
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August 2023 by Imani Clark
Not on time and does not pick up trash consistently
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August 2023 by John Maloney
Raising prices and reducing services consistently. Bill doubled in less than a year and now they threaten with overcharges on collection.
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July 2023 by Crystal Colacicco
I was just informed of losing recycling service every other week. When I signed up 3 years ago, I had twice a week service, then they went to once and now every other. This is not acceptable! I specially as rates are not decreasing, only increasing and you get less service. You should reevaluate your changes and decisions. Maybe give different options for people.
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June 2023 by Sujata Malkan
For last so many weeks, we don't have trash people pick up trash on Tuesdays. Tuesdays and Fridays are our set days to pick up trash. We put our trash out on Monday evening and it would still be there on Tuesday or until Friday.
