ACCESS Credit Union

Most Recent Comments

• August 2023 by Thomas Soto
  Love this bank. I walk in and they know me by name, I'm not just an account number. The service I receive is always great which is why I've been a member for over 10yrs and will continue to be till the day they close the doors permanently.
• May 2023 by Baindu Gbana
  I opened a secure credit card with bank for over 4-5yrs now....never miss a payment. From my understanding secure credit usually refund you after a year and issue you an actual credit card.(i guess i was wrong ?‍♀️)i talk to customer service about it and they said I should have let them know that I wanted an actual credit card...totallydisappointing ?‍♀️. Hopefully I can get some answers!!!!!
• March 2023 by Andrew Letizio
  WORST customer service everytime u go through the drive through. I NEVER get a greeting, most of the time I barely get a goodbye. I have even called to address these issues with the manager & I was told it was because they're busy- LAME excuse for their ignorance!!!
• December 2022 by debra bixler
  The staff is friendly, knowledgeable and informative. They are Awesome ??
• November 2021 by Sean Whitaker
  I’ve been a member for a few years but I’ve never really had to call. Just talk to Janice. She was very kind, helpful and respectful. Shocked me how fast she was able to get a check from my account mailed to me and already got an email receipt without even giving her my email. I just wanted to go out of my way and thank her.
• October 2021 by Krista Mosco
  I've been a member with Access Credit Union for a few years now! I had a car loan through them which they offered me a very reasonable interest rate and made the entire process easy. The staff is very friendly and willing to help. Would highly recommend.
• February 2021 by Samantha Finsterbusch
  The most helpful and personable staff! Not only do we have accounts here, but her have our car loan here as well. They were very helpful in starting our son’s saving account! If you are looking for a Financial institution that looks at you as a person and not a number, then this is the place for you.
• January 2021 by James “Bimster” Alexander
  This is a credit union. I've been a member to 1992. I really like the credit union everybody here is going on to you have any questions or you're there they're very happy to answer
• September 2020 by James Alexander
  This is a credit union. I've been a member to 1992. I really like the credit union everybody here is going on to you have any questions or you're there they're very happy to answer
• December 2019 by Monet
  Horrible phone service, in 5 minutes I was transferred from 3 different departments. Not knowing where I was being transferred, they eventually put me in 3rd party verification. Steve the representative refused to help me or transfer me to the correct department. He became aggravated and you could easily tell he was not willing to help me or talk to me. After 2 minutes of him refusing to help me or get me to someone who could. I had to tell him “Steve I understand it’s early and this isn’t an easy call but I would just like some assistance”. Steve then proceeded to hang up on me, I called a different credit union after to inquire about starting an account and will be calling back to close my account with this place. If they are hiring people to behave like Steve, then I don’t need that type aggression in my life. Please don’t hire people like Steve anymore, your losing customers because of their service.
• April 2019 by Chris
  I've been a member there for roughly 6 years. I don't have much interaction there with most things being automated these days, but the few interactions have not been pleasant. I applied for a small personal loan there and the response was “I'm not sure how you were even able to get a mortgage but we can't approve this”. I left and went to another bank who gave me the loan on the spot. I just tried to deposit a check that had my name and wife's name and they wouldn't take it although she endorsed it because her name wasn't on the account anymore(she left because she hated Access). Needless to say, I will be closing my accounts there. I'd advise you to look for a different credit union
• February 2019 by Ralanda Carroll
  This has been one of my banks for almost 20 years. They Know You by name very friendly and helpful.
• August 2017 by Tracy Lambert
  The staff is always great, however I've had two major mistakes with my acct at different times over the yrs and I feel it's time to move on.
• March 2017 by Joan Drum
  I've been with NBACU for 20-25 yrs. I love the people / employees and they have always been happy helpful and kind....
• January 2017 by Heaven Sweets
  I've been banking here for over 20 years, i can't believe it's been that long since it was built in Bristol. The majority of staff is friendly. I miss Steve! Debbie in the credit card division is phenomenal!! She knows how to fix problems. The front is always helpful. I've lived in Bristol for 26 years and have since moved twice I still bank with them. It's like family you don't want to lose a good thing! I've had solicitations by many banking organizations but I never even thought about leaving. I love the overdraft protection without all those high fees. I recommend this credit union.