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November 2023 by Barbara Vandine
Gabriel at Cummins on Ford Rd Bristol PA is an amazing asset to his company and was super helpful in navigating the complexities of our generator's warranty. The Mechanical Team diagnosed the odd issue we were having in our unit on the second pass. Gabriel explained all and we are grateful!
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November 2022 by Ralph Looney
I am a full-time RV’er visiting Philadelphia. My 2003 Monaco RV water pump was leaking severely. I took my RV to Bristol/Philly Cummins. They noticed that the steering gearbox was also leaking. Tom Lyman (Service Manager) and his first-class team was extraordinary! Not only did they replace the water pump, they also replaced the steering gearbox! In my experience, their communication, expert skill level and tenacity has to be at the maximum in the industry. I highly recommend the Bristol Cummins Sales and Service Team.
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October 2022 by Nicole Marchozzi
So unhappy and dissatisfied with my service and experience at Cummins. We had to replace the carburetor in our less than 2 year old Cummins generator and brought it in August 19th. On September 12th we called because we didn't feel like the generator was working properly (didn't sound right when starting) and wanted to make sure we were doing everything correctly. On September 30th the generator was not working at all. It was sparking when trying to turn it on. I called Cummins on Monday October 3rd to schedule an appointment. Left message and no call back. Took it to my mechanic Wednesday October 5th since I never received a call back from Cummins and have 3 food truck events this weekend. As soon my mechanic opened it up and took a flash light he could see the problem BUT DID NOT TOUCH ANYTHING other than bolts that fell right out with his hand (no tools) (cables are loose due to bolts being stripped out. He told us he couldn't do anything and to take it right to Cummins. We called again trying to make an appointment and was told that the mechanic that LOOKED at it for me because no one at Cummins returned my call must have done it because when it was repaired by Cummins on August 19th it was working perfectly is what I was told. We were also told that you don't have anyone working on Generators right now. Can't schedule an appointment even if they wanted to help us.
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August 2022 by johnny james
I had an emergency with my generator during a storm a few months back. I called Cummins at 12am. A very nice gentleman called me back by the name of Gabriel within minutes. I was astonished of how friendly, caring and nice he was despite being woken up in the middle of the night on a Friday night.He did everything he could to help get me back up and running. A+ service ! I bought a contract after this interaction. I will refer friends and family to Gabriel here on out. It is refreshing to deal with someone who genuinely cares about the customer and not just making money.
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July 2022 by Bentley Logan
Always courteous and professional. Its a pleasure doing business with Tom Lyman and his team.
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June 2022 by Muhammad Azam
We had issue with RV generator few days before our seven month long trip to Alaska. Of course I was nurvous but luckily I thought about looking for generator dealers on the map and found Cummins Sales and Service center about an hour from our home. I called and end up talking to William Everett who asked me to send him couple of pictures. With in few minutes he called me back and told me that generator was in the warranty and after finding me about our travel schedule he did go out of his way to gave an appointment for next day and assured me that even in the worst case senario generator will be fied before our trip. After inspecting the RV, needed generator part was ordered which took two days to arrive but as soon as part arrived they worked on the fix and with in few hours of them getting the part they fixed and tested he generator functionality.Customer service is excellent and seeing mechanics team there I have no doubt about the quality of work as well. I will not hesitate to recommend this place to my friends and family.
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May 2022 by Catherine Yetter
Amazing ? got me in with an emergency and had me back on the road in less then 30 mins!! So happy with the caring people here!
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April 2022 by Steve Luongo
Outstanding fast professional service!Tony the manager wasted no time getting a technician to come to my shop and diagnose my truck. Tom Major ( the technician) was knowledgeable, professional and quick. Not only did he diagnose a problem that was not Cummins related but he also repaired it and got me back on the road. This service was priceless!!I will be using Cummins of Bristol in the future and requesting Tom Major.Thanks to both of you fine gents.
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March 2022 by C -Rod
Calling over the phone is pointless, ladies aren’t helpful even rude most of the time. Every time i called they never have anything but in person they have it!!. Better off going in person and dealing with the guy at the office.
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January 2022 by Khvicha Bowman
Terrible .. after years of contract when it came to a serious issues they could not replace the unit which was no where to found & offered to purchase new generator .. they can't support product!!!! Don't go there find local product that in case of emergency you will find parts
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December 2021 by Brandon Duncan
I cannot thank cummins in bristol enough they are professional as it gets and thats what are team at salem county transit likes to see in reliability work thomas Lyman was as good as it gets with his team. Thanks again 5 stars for sure.
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September 2021 by Rob V
Ridiculous! WILL NOT answer the phone or return voicemail! Parts call center open till 10pm? Well, I have been calling since 3pm and left messages too. Way to support customers broken down and in need of parts!
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August 2021 by sherwin atwell
Very good part's service knowing the part's and usages
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June 2021 by junglewillboy
Definitely recommend this location. Great customer service.Tom was wonderfulCrown-express.
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March 2021 by Art PO
Wors place
