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“Love this bank. I walk in and they know me by name, I'm not just an account number. The service I receive is always great which is why I've been a member for over 10yrs and will continue to be till the day they close the doors permanently.”
“I recently had an issue with a mobile parking app and received a ticket even though the transaction went through. I had called customer service and spoke with Eileen. She told me the time on the transaction had actually gone through after the time on the ticket. Disappointed, I accepted that this was probably an error I had made during processing, however Eileen then called me back after doing some research and was able to send me the time the payment was processed as pending, which was well before the ticketed time. She saved me $76. I tried to express to her how very much I appreciated her additional time and effort in securing the information needed. The customer service received was well above my expectations!”
“I really like this bank!! I had some issues with a payment getting declined, had it approved and still had an issue, Kyle personally called the card center after I hung up to find out what was going, he called me back and we were able to fix it (all after I told him I would wait until the next day to try again!) he really went out of his way to help ?”
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“Rewan was very professional and courteous served me with a smile she was efficient very helpful. Treated me like a respected customer very pleased. Every time I go in and work with her.”