“I worked with Kiko today. She’s a fabulous lady. The phone transfer was not easy and we spent an hour and a half together. She really went above and beyond to make sure that I was settled before I left the store. Thanks Kiko!”
“Excellent service today by Verizon! These representatives have to pass on so much information that it is easy to overlook details. As a customer, I suppose I should have lined up a whole bunch of questions to make sure everything was correct. As a company, Verizon responded by correcting the issues I had. Great work! Thank you!”
“I should know better when I try to seek out good everywhere I go, but when I walk into my local AT&T store on a random rainy Thursday and get greeted with a genuinely concerned “what brings you in today” before foot-one hits the floor I’m certain there is truth in the familiar phrase, it’s not what you say but how you say it. It was that introduction from a young man named Prince at the Bridgeville, PA location that set the tone and assured what I thought were mountains that needed to be moved were going to be non-issues. From casual shares about life weaving in and out of details of my phone plan at hand, I felt like I often do and that the reason I fell in for a few was secondary to the purpose in our communications. Busy-ness happened in a timely fashion, but I gotta tell ya that the world needs a couple-hundred more caring souls like this individual that didn’t seem for a second to treat me as insignificant. Just extraordinarily kind and accommodating as he worked through the transitions with Sean - the manager on-site - to keep me in the best place possible, yet offer some options for when the time is right for me. I am beyond grateful for just how conscientious Prince was to assess my situation - that he would have not otherwise know - and send me forward feeling like “I can do this!” So much respect for this gentleman - as well as Sean and Dragan that I’ve come in contact with at this location - giving hope by knowing you employ people of such exception. Wishes your way until… Jeff”