Ott & McHenry is a long-standing, family-owned and run pharmacy in Bradford. It is widely described as a great family pharmacy with an amazing atmosphere. Many reviewers note their family has been using it for years or even decades, highlighting its consistent, family-oriented nature. The staff and pharmacists are consistently praised. They are described as amazing, always helpful, incredibly knowledgeable, and calm, friendly, and kind even when busy. They go above and beyond, take time to answer questions, and assist with insurance. Multiple reviews mention that no matter who is working, customers are always greeted by name, contributing to a personal and welcoming feel. The prices are also noted as excellent. However, one significant criticism appears regarding a single receptionist. One reviewer details being repeatedly treated poorly and with obvious irritation by this individual, feeling belittled and like a burden despite being patient and polite. This experience is contrasted with the reviewer's positive interactions with everyone else at the pharmacy, who are described as very nice. The business is also recognized for its community involvement, such as posting local event signage and hosting fundraisers. Overall, it is considered a wonderful place with amazing staff, and many customers state they will never change their pharmacy.
