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“My wife and I were recently in the market looking for new mattresses and wound up going to KOP mall to check out all of the mattress stores on Labor Day weekend. We tried Tempur-Pedic, Purple, and SleepNumber in that order. When we first went to Purple we met Lauren who is one of the Sales Managers at the KOP location and she was great but understood my wife and I were making an investment in our sleep. She had us try out all of Purple Mattresses options and we were pretty sure we’d be coming back but we had to try SleepNumber before making our final decision.
Ultimately we came back to Purple and decided to go with their mattress and bed platform as it suited us best. Lauren got us all set up to have the mattress and bed frame delivered, the process was pretty easy and she wasn’t pushy at all which we both appreciated. When the bed and frame was delivered we were expecting a couple of the purple gadgets we had seen so many people online get that we didn’t. I reached out to Lauren a couple weeks later and explained that we were looking forward to getting those and she immediately sprang into action and had a little Purple goody bag delivered to our place in a couple days. She is amazing, she is quick to respond to any questions you may have, she isn’t pushy like most sales folks especially in the mattress business and she truly believes in the Purple product. If you are in the market for a new mattress to help you sleep better, feel well rested and recovered (I am in construction so that’s highly important to me) I would suggest Purple all the way. Also, if you’re looking for someone who truly cares about your needs, ask for Lauren, she’s literally got your back!”
“Larry was so knowledgeable and took a step-by-step approach to helping us find the perfect bed that was within our budget. We are both convinced that we chose the best bed for us.
We phoned back in after a couple months with concerns that our bed wasn’t breaking in as much as we hoped. Larry guided us through a few methods of accelerating the process so that we could be certain of the need for an exchange by the deadline.
Near the end of the exchange window, we went back to reassess our choice and decided to upgrade a similar bed with slightly better-for-us properties that we had glazed over previously (I had largely written off foam mattresses). Larry was very gracious and guided us through the exchange process, ensuring that we made use of every benefit afforded us by Mattress Firm.”
“We were recently looking to replace our mattress and happened to stop in the Tempur-Pedic store at KOP. Shiela helped us while we were there and it was a fantastic experience. She answered all of our questions thoroughly and set us up to try every bed in the store — it really helped us figure out what we were looking for. Thank you!”
“I went into the store with a certain look in mind for a free standing fireplace. The one I liked fit perfectly. The salesperson was extremely helpful. The delivery was on time and fast. As you can see, set up and ready. Thank you!!”
“Friendly, attentive, thorough staff. Accommodated me through an hour of trying different bases, pillows, mattresses. Couldn't be happier. Thank you Reggie & Anthony.”
“Kevin was very knowledgeable of the mattresses he showed us and about our reasoning for wanting different features. He was not at all aggressive in his sale techniques, and I trusted his opinions.”
“Denny was very kind and patient with me. He found the perfect mattress that I could afford. He applied all the discounts i qualified for. I would highly recommend anyone looking to purchase a mattress to seek him out”
“I needed a new mattress and salesman Todd was very informative in helping me to make my decision. I was shown and I also tested different firmnesses and I knew I wanted a soft mattress. I was also given an adjustable frame for my bed which I love. Thank you so much. This was a great shopping experience and I found what I was looking for this same day!”
“We had an amazing experience at Mattress Firm in Doylestown. This was our second round of purchases from this particular store and the 1st experience was amazing too with their attentive and knowledgeable sales staff. My son and I walked into the store this time and we were immediately greeted by Chris who was ready to help with whatever we needed. Chris was extremely knowledgeable about mattresses in general, about human physiology, what happens to our shoulders and lower back areas when we sleep. He made GREAT recommendations based on what we said our sleeping issues were and encouraged both of us to try every mattress possible to make sure we were fully comfortable with our selections. Chris did this despite the late hour and he never made us feel rushed or that we were asking too many questions. Chris was simply THE BEST. I get the feeling that all Mattress Firm staff at the Doylestown store is this great (our previous salesperson was also amazing) but if you go into the store and see Chris try and grab him!
We are so excited to receive everything which will be delivered in a day so the immediate delivery times are a huge bonus as well. You’ll get excellent service, great expertise and great selections!”
“They were amazing. Helped me tie a bunkee board down. I drove 12 miles home and it didn’t move. Couldn’t be nicer. I would definitely go there again. Fantastic customer service!”
“One of the most enjoyable shopping experiences we've ever had. If you need a new mattress you don't need to go anywhere else. We had planned to visit several mattress stores that day but Mattress Factory was our first and only stop. No need to go anywhere else. Go there and ask for Erich! He was super pleasant and very knowledgable. Our new mattresses were delivered the very next day and we are extremely satisfied.”
“Alex was very pleasant and friendly, he showed me quite a few mattresses and I tried them out . I found a perfect match . I truly appreciate his enthusiasm and kindness. Thank you”
“Joe, the sales representative was considerate of my interests in the purchase of a new mattress and ultimately was able to secure my business through the selection of a new mattress today. I appreciated his help and would recommend this location and consider doing business there again in the future. Availability and delivery was set up quickly as my mattress will be delivered tomorrow.”
“I went to Mattress Warehouse and was greeted by Olga. She helped me understand the difference in mattresses - extremely knowledgeable and pleasant as well. She walked me through the process and I pulled the trigger! I feel confident in my choice - I was well taken care of!Thank you Olga!”
“We wanted a high quality medium firm mattress and we absolutely loved the selection at Mattress Firm in Lansdale, Pa. Drew showed us what we described we wanted and his analysis proved PERFECT
for our needs. The Stearns & Foster Lux Estate Medium Euro Pillowtop felt wonderfully comfortable and just perfect for a supportive sleep.
Thank you, Drew. You did a great needs analysis and you were extremely pleasant to work with.”
“The dynamic duo of salespeople (who management is breaking up as of today after 4 years together - booooo!l) did a great job closing the deal with me on a bedding solution. I hope they do well in their new stores.”
“Thank you to Vic. Had such a wonderful experience purchasing a new mattress for my finicky husband. I was not looking forward to the process, but Vic actually made it enjoyable. Hubby is happy and so I am. We will definitely be referring Mattress Outlet to my friends and family”
“So if your looking for mattress place and a great customer service. Look no further than a man name Charles.
He was patient, very respectful, resourceful and went above and beyond customer service. We went in just to window shop and get some ideas and he gave us 30 days on set numbers and we went back a few weeks later and the store manager honored his numbers and we couldn’t be happier with the products and i got to say I wouldn’t have gone back if it wasn’t for Charles and his winning personality.”
“Nick at Modani Furniture in King of Prussia and the Rose were so nice and so helpful with helping me choose my beautiful new kitchen chairs. They are perfect! Nick helped me get out of my comfort zone with the color choice!”
“Returned to Raymour & Flanagan to purchase the final 2 pieces of my bedroom set. Kim in your King of Prussia store was great to work with. I will be back to update another room with furniture from Raymour in the new year.”
“Excellent customer service and care. Due to health conditions had to exchange bed and Patrick and Ed were very accommodating. From the minute you walk in you are impressed by the showroom and helpful staff.”
“bruce was lovely kind and so compassionate to our daughter with autism
and myself
I will only buy furniture from bruce moving forward !!!
he is wonderful and should be celebrated for his kindness
love your new friends
the fiumaras”
10AM - 9PM
3975 Welsh Rd, Willow Grove
Mattress Stores
“Had a fantastic experience. The sales person Amani, was fantastic. My wife and I were shopping for a mattress and he took us through all the different mattresses, making sure that we tried each one out asking us several questions for each one so that we saw the value in each mattress to make sure we make the educated decision. highly recommend if you go into the store store you askfor him. He will take you very thorough Presentation of whatever you’re looking for”
“Excellent. Helped me to purchase both relax the back chair. An office chair.
I had to travel 64 miles to the closest store. Well worth the drive.”
“I had the best experience at the Casper store at KOP! Everyone on staff was friendly, but Jillian was so thorough in helping me pick out my perfect mattress — she shared so much good insight while I was testing them all out, and she helped make this big choice an easy one. I was so happy to have gone in person instead of just buying online! Always a better experience.”
“5 STARS ALL THE WAY!!! Wanted to purchase a new mattress and bed frame for my new apartment and decided to come here from recommendations when I say the manger at the store was so kind and friendly welcomed me right at the door.I didn't want anything to expensive and herd best time to buy a mattress was in may and I wanted to stay under 350$ for everything but wanted quality as well . I got all of that for under my budget+ delivery. The delivery team was great and they set everything up highly recommend this store if looking for a new bed set”
“Excellent service from Raymond. We bought several pieces for furniture and his overall demeanor was very kind and welcoming. Would recommend coming to this store. Ask for Raymond!”
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“Great customer service. Left with exactly what I needed and at a good price. Would highly recommend this Mattress Firm. A pleasant experience from start to finish. Thank you Wilma.”