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March 2024 by CL
This is the best internet I've had in over 20 years. There have been few disruptions. When I've had a question or an issue, their customer service is absolutely amazing!! I work from home so any disruption is an issue - and it rarely happens.
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March 2024 by Mitchell Foreacre
SEN Tech was out working on a pole and I asked him to remove something caught in the lines that was unsightly. He removed the debris, much appreciated!
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March 2024 by Erica Flynn
Cost is extremely high, service provided is extremely poor. To pay my bill it sometimes takes hours or days to be able to log on to the site to make payment.
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March 2024 by Benjamin Smith
Have had service electric for about 7 or 8 months now and the quality is absolutely awful. The Tivo boxes they now use across their entire platform are horrendous. Terrible picture quality and constantly freeze. Pretty sad they don't have any other options for your boxes. It's also very overpriced compared to Xfinity.
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March 2024 by Michael Kissinger
Very Happy with Service Electric. When we have any issues, they are quick to respond and fix it. All of the service guys that ever came to our home were terrific.
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March 2024 by Susanne Paull
Technicians are kept up to date with emerging technology.
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February 2024 by Jake Rulli
You know, not that any of this matters, but I feel it's time to change my review about Service Electric, they are not perfect by a long shot, but ever since Comcast has been coming into the area, they have been seeing a bit of competition. This is good, because they have really stepped up their game, better service, faster internet speeds, it really is a pleasant surprise. I hope the competition helps them continue to improve.
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February 2024 by Lisa giordano
Always professional and prompt service. They take the time to listen and suggest most appropriate path to take! No waiting for someone to answer the phone or respond to a service call.
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January 2024 by Family Nutrition
Good service
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December 2023 by Kathi Ember
We have had Service Electric for our phone, cable and Internet for a number of years. It is rare that we have any service issues, but on those occasions, the technicians they have sent got here very fast and were always friendly, professional and extremely knowledgeable. Highly recommend Service Electric!
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November 2023 by william bennett
UPDATE. NICE SOMEONE CALLED, PROMISED BILL WOULD BE THE SAME IF I RENEW WITH A CONTRACT. IT WAS NOT. GET OUT NOW GO WITH WINDSTREAM. SO SAD THEY WOULD DO THIS TO AN OLD GUY. O STARSCable goes out constantly. They seem like they dont care about you. They raised my bill 10.00 without notice. I called didnt wanna switch im to old. But they said well we will give you the same price but had to sign a 1 year contract and i believe it was 140.00 so more than my discount. Probably because they knew kenetic by windstream was offering a 100.00 gift card. BUT MAYBE CONSIDER THEM, you get much faster speeds. They are probably all bad, though. The guy that had me sign the contract was nice, but that's about it. Bad company. KICKER IS MY CELL STREAMS EVERYTHING FASTER N I HAVE TOTALY UNLIMITED HOT SPOT BY AWSOME TMOBILE Should drop cable all together. With tmobile and google connected to tv, i dont need them at all. I'm just old n believe having a backup. But sad when your phone is faster and can do several devices all at once. When we moved her, i thought they were so good n nice. Boy, they fooled me. My mode is installed on the floor. teck didn't even lenthing cable 3 ft, so we can put it on a small table. But i will say he also was nice. Come on, please. i really thought you guys were so good and fast at first. Maybe i will take the 40.00 hit and go to windstream. My service is so slow. Im sure they won't even call me about this. I feel like i was intentionally tricked to just sign a contract. They shouldn't do that to a loyal customer. Just keep the price fair system working n wouldn't have to yrick people. So sad
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November 2023 by Carmen Kryman
Service was OK. My internet was going in out. It's better now. He said to call if it kept up. Said I need more power I can't spend anymore on my service right now. I'd rather see if the problem dissappears.
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October 2023 by Michael Jenkins
Had a service call to find out why I was having outages. Turns out my Netgear Nighthawk modem router combo are not made like they used to be. Tech ran a ping test, verified all cabling was good, and showed a 3% packet loss from my modem router. He then ran the same test on the wall port, and found 0% packet loss.Customer service was very thorough on ensuring this was taken care of.
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October 2023 by Rick Lime
Huge internet/cable TV monthly bill. Prone to occasional outages due to car crashes, weather or no reason at all. Premium channel line-up gets stale real quick, a ton of useless channels including a huge amount of channels directed towards specific genres. Customer service and techs ok. Better performance FIOS and cheaper than Comcast.
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September 2023 by Tawnya Eldredge
Joe, in customer service for new installs was awesome! He went above and beyond, by contacting supervisors and other companies on my behalf to correct an IT issue. Then followed up with me, days later, to make sure my self install went smoothly. Thank you, Joe! Work ethic and professionalism like yours are hard to come by these days.
