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December 2023 by Amy Fluke
Elana was great to work with & very knowledgeable! Thank you for making this process so easy!I also want to say how awesome Anne in the loan dept was as well. The loan process was fast, easy & she was patient with our son through it all. As a young man getting his first loan, he was nervous & unsure of everything. She talked him through everything & made it easy for him to understand! Thank you!!
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December 2023 by Chad Foss
Ashley D. was such a pleasure to work with in setting up my bank account. She was informative and thorough and on top of that entertained our one year old the whole appointment! We are more than highly satisfied with our experience - who thought opening a bank account could be so fun!
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December 2023 by dave r
Devan went above and beyond. She took the initiative to assist me. Devan was very patient, thorough, receptive, & attentive to my concerns. Devan called the vendor on my behest. Devan knew and went through the process swiftly for me. Devan achieved a satisfactory result to the matter in question in short order. Thank you Devan.
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December 2023 by Alison Boyle
Elana and June are so helpful! They helped me through all my needs and questions. Such great customer service and so kind.
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September 2023 by Daniel Batchelder
Emil and Cori have been THE BEST! My parents recently moved to a nursing home, and I needed assistance in consolidating the multiple CD’s they had acquired in my fathers name, who has advanced dementia and can no longer understand the situation or sign on his behalf. They both walked us through getting them the POA documentation and consolidating everything! I can’t say how thankful I am for all their help!!!
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September 2023 by Andy Then
Best customer support ever. I love the attitude attention and professionalism. Jenny jaquez was great helping me out today . Thank you Dimond.
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August 2023 by Heather Jasinski
Opening an account was super quick & easy. Bank team members friendly and willing to help! Lots of options as well. Would highly recommend to family and friends.
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August 2023 by Luis Vanderhorst
I needed some help identifying several transactions for my business account. Courtney from this branch was able to help me with all of them. She was very helpful and patient with me throughout the whole process. Great customer service.
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August 2023 by Annette Wenhold
Jenny was kind, courteous and very understanding! I explained what I have coming up soon and she offered up a backup plan with Diamond since I may need to take time off work for surgery. Her demeanor was wonderful and she is extremely helpful. I myself am in customer service and it was refreshing to speak with someone who can do their job well! Gold stars for her!!
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August 2023 by Debra Brown
Kristen has been so helpful with all the changes I’ve had to make in the past few months. She is never to busy to call me back or sit down with me in her office . I would not ban anywhere else . I totally trust Diamond !
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June 2023 by Sara Takats
As a current member since 2020, I have been experiencing nothing but SUPERIOR customer service from the staff in this branch. I love the fact that you don't make me feel dumb, but instead you welcome me like I am part of another family. Also, the fact that you monitor my account better than my previous financial institution by texting my cell phone right away. I don't feel rushed or overwhelmed whenever I come into the branch. Thank you for everything you do to Emil, Kristin R. and etc.
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May 2023 by W West
I was amazed at the efficiency of the entire loan process. From the moment of my first phone call where I was greeted by Ashley who couldn’t have been any nicer. Until my loan was processed by Mindy and finalized it was a pleasant experience.I highly recommend Diamond Credit Union.
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April 2023 by Lisa DaDamio
Highest accolades to Emil E. for all his expertise and willingness to help me this week in attaining important information I needed, in such a timely and prompt manner!! He was extremely helpful, diligent, skilled and so friendly and willing to look up historic information from 2018, which I was unable to access through my on line account. I truly appreciated that he was so patient and determined, which put me at great ease! It was very apparent that he not only loves what he does, wants to satisfy the customer but also enjoys a challenge. In fact, he provided my print outs a day earlier than expected! Diamond staff have always been so pleasant and helpful and although I’m not in there often, my experiences have ALWAYS been Positive and that’s refreshing!
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April 2023 by T W
What an amazing experience!! AshlEy with an “E” ? (she will understand) lolwas just awesome!!!! SheExplained everything I needed to know!! And then some…. Opening accounts can get technical but Ashley made it super easy! I must say AshlEy was very generous with her mug of lollipops ? ?I wish I could remember the customer service guy at the desks name… he was super helpful and knowledgeable!!I seriously can not say enough about this branch and the wonderful representation they all had!!
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March 2023 by Isamac Torres-Figueroa
Diamond FCU always provides excellent customer service. Every member greets me with a smile, helps me with transaction and always asks if there is anything else I need. I’m a proud member of this credit union. Keep up the great work!
