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“Ken is a professional. He is always cheerful and helpful and patient. I have known him for 20 years and he is always consistent. It's a pleasure dealing with him.”
“Always a great experience. The workers are professional and uplifting. I go out of my way to come to this post office instead of the one in Exton, that is filled with rude and miserable workers.”
“My wife and I had a very pleasant experience handling our passports. I would gladly drive an hour to this location again as the service is much higher quality than most other locations.”
“No offence to the other reviews on this post office but have you ever been to a different post office before? This is a small town post office designed for the volume of visitors a small town receives. They are closed for lunch. The service is great and even when there is a line (never more than 2 ahead of you) they are fast and friendly. Kimberton/Yellow Springs is just as great. I'm thankful for a nearby small town post office.”
“I meant to get the clerk's name while I was there, today but someone came in right after the clerk finished with my transaction. She was above and beyond in more ways than one and was very understanding, professional, and amiable in solving my problem. I can only give 5 stars; if I could, I give a 100 times that. Thx, so much!”
“I love the lady that works at this location!! Not only does she really smell good, you can smell whatever she's wearing the moment you walk in the door, but she's very pleasant to work with!! She's careful with my packages which is very important as I'm a reseller and usually ship fragile items!!”
“Love that it still has the feel of a small town post office! Convenient location with easy parking. The postal workers have always been very pleasant and helpful! You just need to be mindful that they do close for a lunch break.”
“One of the best post office locations I have been to, and I frequent regularly as it's the closest one to where I live. The young man who's always working when I go is always super friendly and knowledgable about shipping and postage. Things get shipped out super quickly from the location too, very efficient and accurate.”
“united states postal service is reliable! i recently went to the post office near me, and the staff was friendly and helpful. my package got to me on time, and the service was quick. i would recommend them for any mailing needs!”
“A really amazing supervisor named Ian works here . Best service of any post office. Iris ( the postmaster) makes sure everything is running smoothly . She is the best around”
“Just spoke with Tierra about an scan issue and she corrected it right away, she was very professional, friendly and highly trained too. She fixed an oversight that another employee did on our pkgs and we just want to acknowledge her efforts...What an asset to the USPS office! Thank you Tierra!~”
“Excellent service, the lady treated me with good disposition, she was very patient with me and was very kind even though I don't speak English, I am very grateful!”
“Josh was very helpful with me sending some important documents. I came in kind of late before closing and he was polite and helpful as I haven’t really mailed many things and needed guidance. Easy and right on time. Thank you!”
“I’ve been to the store twice in the last week. I was overwhelmed and they helped me through the process. Thank you! Can’t imagine how tough it’s been over the last few years dealing with upset customers, including myself. I was gonna leave a negative review then realized half of the trouble I’ve experienced shipping things were self inflicted. The folks there have helped me sort things out properly so everything ships smoothly. Anyway, hope you all find this encouraging. May more smiles come, more encouragement, more love and more peace come to this store and to Caln Township. Thanks for everything you do. And apologies for how the public, including myself, can be so grumpy especially when it comes to shipping things. For some reason it’s a big stressor for us all. Thank you for helping. We’ll try to be more kind and grateful!”
“I was just at the Royersford post office to send an eBay package. The clerk, Jennifer, was so nice and friendly, and told me how to save ink on labels when sending eBay items.”
“I drop off packages here outside of peak hours all the time. I never have any problems and there's usually almost no wait. A year or two ago one of my packages had a weird issue where it kept going back and forth between 2 postal distribution centers. I spoke with the local postmaster, who was very nice and happy to help, and he said he'd look into it. Two days later I had my package.”
“I really appreciate the level of customer service at this location—it’s clear that the usps as a whole is underfunded and many post offices, including this one, have serious staffing issues. Despite that, both my mail delivery man, and the people at the counter/on the phones at this location are far more polite and helpful than one might expect for a struggling government agency. For example— a package of mine was mistakenly sent to Delaware this morning, and i tried calling the Georgetown post office multiple times to get more information, only to have the 10-12 rings terminate in an ended call without even the option to leave a message, each time. But on my first try calling Downingtown, i not only spoke to an employee, but he was exceptionally kind and helpful. Outside of my private interactions, i also work for a small local business, and we have a great working relationship with the team at the Downingtown post office, whom we rely on pretty regularly. I am always so grateful for their level of professionalism in a time that i know first hand is stressful to be working in customer service, let alone also as a federal employee.”
“While our favorite postman, Bob Hummel, has been on vacation our substitute postman Whitney has been an amazing professional friendly and sincere carrier. He even remembered every day he delivered the mail a treat for our dog who loves to greet the mailman every day with a friendly tail wag. Sure hope when Bob has a day off or vacation we are able to have Whitney. We love Bob but understand he needs a day off and vacation so when Bob can’t deliver the mail the next best is Whitney. Both men are fantastic.”
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“Great personal who work here very helpful!! In a historic area and is in a stone building that is on an intersection that is all historic stone buildings!!! Love this post office!!!”