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January 2024 by Larry D.
I needed a new screen protector for my phone. The rep was fast, friendly and helpful!
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January 2024 by RRRacing
SCAMMERS— simple as that. My 84yo parents came in to sign up for the 55+ plans, which they specifically wanted because the explicitly said they wanted to pay $55/mo. The sales rep at their location traded in their phone, and put them on a $100/month plan, then tacked on $28/mo “protection plan” and ripped them off another $90 on a cheap case and screen protector worth $15 anyplace else. This location are trained to scam and take advantage of folks— buyer beware!
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January 2024 by Muhammad Hamza
Worst customer service. I just bought Samsung galaxy 23+ from this store and they lied to me that when I upgrade a line it won't change the price but it change everything!!! our plan got increased. Also the customer service rep tried to sell Samsung watch to me and being told its free but its not they just want to sell the product to their customers and lying about the products and services to their customers. Staff is also not well trained wasted my time. I actually have to go different store to return all of the products which they sold it to me. BE CAREFUL. They will say its free but don't trust them. I will report this store to the corporate center as well. This store is not trustworthy to buy products because they will say watch, phone case, phone adapter are free but its actually not. Please go to the different location avoid this location at all cost!
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December 2023 by Cheryl Everett
Love this t mobile
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November 2023 by Annoying Goat
Give these people a raise they are lit
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September 2023 by Scott Meder
I was in a few days ago to upgrade and old iPhone and the salesperson without asking pulled out a case, screen protector and plug without asking if I wanted any of this. I asked if this was extra and he assured me it was all included with price of phone. Even though I didn’t want any of this stuff, I figured it’s free why not. I got home and looked at the receipt and turns out they charged me an extra $100 for all these accessories I don’t need and lied to me about being included in price of phone. To make things better, they installed the screen protector before they gave me the new phone, and are saying since it’s on the phone I can’t return. Nice business practice. I would stay away at all costs. I will definitely never go here again.
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September 2023 by Mikayla Jones
Do not go to this T-mobile they lied to get the sale and now I’m constantly dealing with problems on my account now. They lied and said something was free and come to find out it was only half off. The manager said he would fix the mistake and give me credit every month and then stopped. Worst experience!
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September 2023 by Iris Ramos
Was given great service when I went in for info on becoming a new customer. Going back to take one of their deals on service and phones.
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July 2023 by Katherine L
DO NOT use this T Mobile location. First, the customer service was nonexistent. One of the employees was watching vulgar videos loudly on his phone and the others never acknowledged me. Mostly they were acting like they were just hanging out instead of working. Second, I went in to see my options for a phone upgrade and one of the guys told me I could upgrade my plan and save money, so I did (I'm embarassed for being so naive). I called T Mobile customer service after to ask a couple more questions and they told me the guy in the store LIED about the price of the lines and my bill would have gone up by $90. The rep on the phone was lovely, but said the guy in the store probably lied because they work on commission. STAY AWAY!
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April 2023 by Osmal Loy
Worst possible experience at a tmobile location. No care for customer service. Didn't know what they even have to offer even with me showing them the device I needed. Seemed like they just wanted me to agree and leave. I'll drive the extra distance to another tmobile location from now on.
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March 2023 by Rusty normandia
Rude,nasty don’t waste your time going to this one there’s better T-Mobile‘s and you get better service over the phone or online then go to them drive a little more find another T-Mobile
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March 2023 by Emmet O.
I've been to T Mobile in Bethlehem, PA a few times in the past few weeks for a small issue with my phone. I've been a T Mobile/Sprint customer for 26 years, same phone number. I have to say one thing. Tony at T Moblie in Bethlehem is a Bear, with a Lions Heart and a total Professional with His approach, demeanor and Presentation. And that T Mobile Store other Employees. Great place to do business. Hats off to ya Tony. God Bless and God Speed. -Emmet O.
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February 2023 by Krazy Kel
They lie to you just to get you out the door. I will be cancelling my 3 lines of service with them stefko Blvd location you should of just been honest. No more t mobile they can go out of business for all I care. Others have told me about the lies being told.
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January 2023 by Carmelo Lebron
Excellent service Christian was very helpful and knowledgeable
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November 2022 by Çeleste P
It's posted that they close at 8pm. I got there at 5pm and they were kicking a customer out of the store and wouldn't let me in. How does a store close 3 hours early??? I will never go to this store again.
