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May 2023 by Andres Abreu
I like very much she's professional andFriendly
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December 2022 by Maria Diaz
Poor customer service, rude staff and over priced eye wear. The doctor's husband is the first to get nasty and argue with customers. He says and promises one thing and then does another. They over price EVERYTHING and for some reason my glasses always break in under a year. I have changed to another office and haven't had a problem with my glasses since. Coincidence, maybe but I think they just do a poor job so people keep coming back and spend more money. I would NOT recommend this place to anyone
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December 2021 by A. B.
Don't waste your, you will regret it!!! Reading the comments, I saw that it was common to not be able to get ahold of them. And this was indeed true. After finally getting someone on the phone, the call was disconnected after being placed on "hold" so I opted for another place. Unfortunately all other places are booked out for at least a month. So I gave this place another try and successfully secured an appointment for me and my child.Dr. Medina was very helpful and pleasant. Unfortunately that is the only positive comment I have about this places.The customer services is rather poor and leaves much to be desired. After picking out a pair of glasses, it took quite a while to be checked out as the young lady seemed to not know how to do much of anything. After confirming the pair that was chosen, she took several calls, cleaned, made calls, and replaced glasses back on the shelves without asking to wait or apologizing for the hold up afterwards.To make matters even worse, the hours clearly state 10am-6pm....not true. I picked up my child off the bus and headed straight there (arriving at 4:05) to simply pick up the glasses. The lady clearly saw me drive up, as she paused before completely closing the blinds. After knocking on the door, I called and learned that they recently changed their hours to close at 4pm. It would be nice to have that information posted for the customers to be aware of the change, or told that in the voicemail when I was notified my glasses were ready, or given a friendly notification when I checked out!!!!!!!! So of course I drove home with a disappointed child....not cool.All this to show that they have poor customer service from start to finish. So, don't waste your time! You will regret it!!!!
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December 2021 by Maria Cruz
Was here on Feb 24, 2021 and bought pair of frames $90, between frames, glasses, exam, I paid $450. Return on May 5, 2021 because frames got broken....they ask me to buy another one for $90!!!! What??!!!! I have frames from the dollar store stronger and better quality then....not recommended....you can get better quality and guarantee for your buys in any other place.
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December 2021 by Benjamin Rodriguez
This place is so unprofessional. They never answer calls and forget about waiting for your glasses, takes forever and they dont call you to let you know they arrive. Its been this way for years and surprise they still in business.
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December 2020 by iris sanchez
Best place to come and get you vision check!!!Ms. Medina a lovely nice person and her staff very nice definitely I will come her againClean place and they have been doing the precautions with all this virus situationGreat customer service
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December 2020 by Shei Ro
They don’t answer phone , or return calls when you leave messages each year it gets worse !
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December 2020 by Tracy Drummond
The staff at this place is very rude. I will not recommend this place to anyone, they need to do better.
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December 2020 by Judy Martinez
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December 2020 by Lillian Espinosa
I have been coming to Dr Medina for years and I wont go any where else, she is a very good Doctor and gives excellent service in prescribing me exactly what I need and what works right for me. I love her expertise. I also love the staff and love every Frame I have purchased. They have good quality and good prices. They are responsible and reliable. They always have various merchandise to choice from and alot of really good name brands and fashionable styles for a fair price. You will definitely enjoy your visit and enjoy what they have to offer.
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December 2020 by Alexia Zakariya
I liked Dr. Medina but the office staff is horrible. Not only do they not answer or return calls but will not give me my prescription because of hippa which is crazy they keep trying to tell me to make an appointment for this but i keep reiterating i want to go elsewhere as I've been trying to call for months left messages an all. I said i just want my prescription so i can go elsewhere the lady over the phone said good luck getting that very rude hung up the phone a couple of times. I asked to speak with her manager and she said I am the manager. Service so bad reminds me of dave chapelle's Pop Copy skit.
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December 2020 by Jason Humbert
Dr Medina is alright. My only complaint would be that she lied to me about my eligibility for lasik to keep me as a patient. Staff sucks. They dont answer the phone. They mislead you any chance they get and they're rude. I also dont like their selection of glasses
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December 2019 by Nikas Fisher
Horrible services. Dont answer phone. They are so slow. & the guys are terrible. I would. EVER RECOMMEND THEM THEY SHOULD HONESTLY SHUT DOWN. BTW WHERE THEY LOCATED OS HORRIBLE.
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December 2019 by Ana Garcia
Slow workers and they are inconsiderate
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December 2019 by Jane Manturi
I have been going to Sylvia Medina for my eye health for years. She is an exceptional eye doctor through and professional. She is friendly and personable. The staff is outstanding, helpful and knowledgeable. The 5 star service is a more 10 than a 5.
