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October 2023 by Shannon Y.
Horrible, horrible place. If you want to get a good deal with honest sales people, this is definitely not the place to go. They will rob you and are extremely pushy, make you feel like if you don't do the deal, you must be a horrible person. I shouldn't have let them pressure me. They lie and when they are caught, they are good and make up bull to cover their lie and when you are there you may believe them but once you are gone... you will think WTH was I thinking. Go elsewhere. This place is a bunch of crooks. I bought my car from JAZZ.
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October 2023 by Melany Gil
For being a first time buyer at a dealership, I have to say it was one of the greatest experiences I have had. I was able to leave with a car and satisfied as well. Raymond was really patient, kind, and helpful. He was able to walk me through everything and find a car that was right for me. I will definitely be coming back and recommending him to friends and family members. I was definitely stressed and nervous about going in and getting car and not knowing much about it, but he really knew what to do and walked me through everything, and took his time in giving me some options and see what was right for me. Thank you Raymond!!
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October 2023 by george washington
Wei was a great salesman. He upgraded my car to the car I wanted. My husband also bought a car from him. Best experience I've had at a car dealership
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September 2023 by Narissa Clements
Emmet and Sergey were extremely helpful during the sales and paperwork process. If there was an issue they fixed it fast. They were very upfront about the fees and pricing. We bought the car very smoothly for my first vehicle with my boyfriend :) if I ever need another car I'll definitely return! Went to work straight after the dealership!
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August 2023 by Paula Somma
Today I was helped by Ray and he was the best! He got me into the perfect car to fit my needs and with a reasonable payment. I am thrilled with my car and my experience. I will be recommending my family and friends to get their next car here!
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August 2023 by Amanda
Not the best dealership. A ton of hidden fees. They removed the floor mats from the car that we bought as they were cleaning it. Then had us sign paperwork stating "they didn't owe us anything" when asked what that meant they stated, "for example floor mats". Didn't think much of it since there were floor mats during our test drive... until we got in the car after signing and there were NO floor mats. They claimed to make an appointment for us at a Nissan dealership to have a sensor fixed. When we showed up at the Nissan dealership for our appointment, it was never made and didn't exist. Tons of shady behavior. We did get a car and it runs well. But the experience was not good. Also, they are begging people to leave 5 star reviews so don't be fooled.
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August 2023 by Anthony Trejos (Jarek)
Nothing but a headache after buying a 2015 chevy equinox with those guys. They supposedly do a full detail in the car before selling the car, but after using the vehicle for a couple days the battery won't hold the charge, the sold us a vehicle with damaged parts and THEY NEVER CALL BACK after being promised for the last 6 times.They don't care if we're in the middle of the road, they just want your money. I had to pay for the battery from other party for 220 dollars cause is the regular price and the one compatible with the car, and apparently they refund only 50 dollars cause they say that is the regular price... WHAT KIND OF BATTERY THEY SELL??An extreme disappointment and definitely not a go to place to buy a car. PLEASE DON'T
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August 2023 by Christine Washington-Spann
Emmet and Sergey were AWESOME!!! I never felt rushed and pressured. They walked me through the process and really worked with me. These folks are amazing!!! They are friendly , knowledgeable and HONEST. When I need to return for another vehicle, I WILL COME BACK TO THE GUYS!!!!
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June 2023 by Lynsey Berta
I personally had the best experience buying my first vehicle from here. Emmett went above and beyond, thoroughly explained every detail to me through the process. He was extremely personable as well as knowledgeable on the vehicle itself. Everyone else there was very friendly as well and they don’t harass and haggle you which I loved. I highly recommend Star Auto Mall 191 and Emmett to anyone looking for a vehicle!
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May 2023 by Lisa G.
I would not recommend anyone buying a car from this place. The cars they sell are garbage and over priced. I bought a car for my daughter which needed repairs 3 weeks after i had it. Not to mention they were using the wrong type of oil in the car which i found out the hard way. I regret it.Do not buy a car from star auto mall!!
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April 2023 by Lauren Wilson
We had an absolutely delightful experience purchasing my car from Star Auto mall in Bethlehem, Pennsylvania.the process was very easy for me and they answered any questions I had without hesitation.Frank has since gone above and beyond to assist us in our ownership and has checked in with us from time to time, letting us know he is there if he needs us.I would suggest Star Auto Mall to anyone I know and I’m looking forward to deal with this dealership moving forward!!! Thank you Frank
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April 2023 by Christina Russell
Was a pretty great experience. They worked with our budget and I now have the vehicle I really wanted!
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April 2023 by daniel hawkins
A+, top tier, 110% recommended I recently purchased a vehicle from Frank at star auto mall on Nazareth pike 191. My experience was extremely positive from start to finish. I'm so glad I read the reviews online and I asked for frank when I got there. Frank was very knowledgeable, friendly and encouraging without being at all pushy or aggressive. He took the time to listen and really hear what I wanted, especially when I wanted to consider a couple different vehicles and options before making a decision. He answered all of my questions and worked with focus and energy to help make my desires a reality. He was very patient he never once rush us or even look at the time. He was all about meeting my needs and making me leave with a smile on my face in the end, and he even gave us an overview of the technology functions which was very helpful. We felt happy and comfortable leaving with our car. I will definitely recommend star auto mall to my family and friends.
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April 2023 by george smith
I am a returning customer. I bought a vehicle from Frank over the summer for my daughter. he provided us a great experiences as always. star auto mall has an outstanding customer service and a great stuff. Their cars are priced very reasonably and competitively and they are very honest and straight forward with there customers.We recommend Star Auto Mall for any car buyers out there looking for a quality dealership.Thank you Frank
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April 2023 by Justin Lehman
FRANK was truly amazing, he went above and beyond to make sure He provided the best experience, He was very respectful, knowledgeable, and very attentive to me. He was able to answer every concerns I had in details, and He made sure I got to the price I wanted to be!! This is a genuine dealership!!Overall I WOULD HIGHLY recommend doing business with Star Auto Mall, They make things so convenient and easy, Thank you everyone for your kindness and hospitality!!!
