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May 2024 by Jon
This bank is horrible. Wells Fargo sucks but will treat you better.
I always have all kinds of problems with them. Their support is trained to end the conversation and does not care about your issue.
Now it's 8 o'clock and I'm locked out of my card. There's nobody to talk to bc of their business hours. No other banks are like this. Just don't use them.
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April 2024 by Mary Stein
Everyone in there are very nice I'm a senior and they helped me alot
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March 2024 by Gavin Fuller
good service
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January 2024 by Elizabeth Crenko
Due to an atm malfunction lost $65. Customer service hung up, after calling three times and being told different time lines. Total deposit was $800. Only got $735 back. Closing both accounts.
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November 2023 by Neftali Alvarado Jr
ATMs are difficult to access because of their program limitations
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July 2023 by Dave Kaplan
Fast easy and people were very friendly
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May 2023 by Tara Pluhar
Horrible bank. Had an account here for years, was responsible with account and decided to withhold my paycheck for a week with no valid explanation just because the system felt like it. Lost us as customers. Don't trust them with your money!
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January 2023 by Dolores Norris
I love the Girls there everyone is so nice and professional they greet you with a smile also.
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November 2022 by Jess dejesus
The worst bank ever. I do not recommend. The staff is super rude not only that customer service is even worse. I went to deposit money for my mom because I help take care of her and she lives in Florida and they going to tell me it’s. A new policy they started that I’m not allowed to she has to be present to add money in her account!
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June 2021 by Mama Bear
Good morning I hate leaving bad reviews I truly do but this is how we correct errors that people making customer service I've been banking with Santander three years my children also have accounts. Overall I always have a good experience. But this morning I went to get $200 out of the bank, sitting in line have patience so the wait was not bothering me at all I was sitting there and I was wondering what was taking so long no one said good morning no one said how do you want your money back blah blah blah then I hear OK Amy, hear you go have a great day. and I said well no one ever said good morning and no one ever asked me how I wanted my money. I did need it in a specific way, by then ended up sending the money back and she did it the way I asked but why wasn't that all done in the beginning why was I never acknowledged??? So customer service skills today were not good
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January 2021 by Ann McDonough
Disrespectful management, consider taking your banking business elsewhere or to a different branch at least
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September 2020 by Amy Bee
Good morning I hate leaving bad reviews I truly do but this is how we correct errors that people making customer service I've been banking with Santander three years my children also have accounts. Overall I always have a good experience. But this morning I went to get $200 out of the bank, sitting in line have patience so the wait was not bothering me at all I was sitting there and I was wondering what was taking so long no one said good morning no one said how do you want your money back blah blah blah then I hear OK Amy, hear you go have a great day. and I said well no one ever said good morning and no one ever asked me how I wanted my money. I did need it in a specific way, by then ended up sending the money back and she did it the way I asked but why wasn't that all done in the beginning why was I never acknowledged??? So customer service skills today were not good
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November 2019 by angel angelface0975
They closed my bank account without notifying me after been with them for 7years or longer I'm very dissapointed. And I keep calling them and all they tell me they can't give me no explanation over the phone that I will get a letter on the mail. I called the customer service and supervisors and nothing the letter hasn't arrive for over a week. I dont know about laws but I thinks is a illegal they mest up my whole month up. I had plans on taking a vacation and spending time with them. I'm destroy I am not sure if I can rely on banks. I thought this bank was legit.
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August 2019 by Joseph Kish
I received a letter that the branch were I now have my safe deposit box will be closing. They advised me to close my account at the Elizabeth Avenue branch and take the contents to the Eighth Avenue branch which I did. The letter also informed me that I would receive a 1 year free on the rental of the box.
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January 2018 by soheil sadeghi
I received a Santander Ad in my mailbox rewarding me $225 if I open a checking account. I tried to open both online and in this branch, however in both cases their system declined me. I am still wondering what was the problem, since nobody explained to me what was wrong about my case. My guess is that since I am a resident alien from Iran (especially because of my country), they didn't want to open an account for me. If that is the case, it is an extreme case of discrimination.
