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October 2023 by Denise B.
Big liars and scammers took my car there said it safe to drive it wasn't then tried to charge me 1200 to fix got it done somewhere else and cheaper wil not use them again
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September 2023 by Black_Strobe 7
Really good prices paid under $400 for 4 new tires because I went online and found the best value tires and they were on sale 15% off. Quick and easy install too day of.
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September 2023 by Marisa M
Terrible service. Waited over 2 hours from my scheduled appointment time, with no acknowledgment from staff regarding being behind schedule or issues - actually overheard them telling other customers it would be upwards of 2-3 hours before their vehicle is even looked at, and heard a group of employees arguing who was going to be stuck performing my oil change and what their plans were for dinner instead of working on the line of customers they had waiting. I ended up being able to work pick my car up 3 hours after my appointment time for nothing more than an oil change. I will not be returning and will not recommend anyone to this service center, I’ve never had issues with any other company at minimum communicating with the customers.
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September 2023 by Carla Miller
These guys are super friendly, that's the only good thing about them. I took my car there for them to tell me that my rack opinion was busted, so I needed to come back with a little extra money to get it fixed. Well, my follow up with them was basically them telling me there is nothing wrong with my car and it's only getting old. Even though my car is still doing what it was earlier. I don't recommend the Bethlehem, PA location on Stefko Blvd.
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September 2023 by Caitlin Lynch
Dropped my car off for a tire install at 9 am was able to go run some errands and it was done and ready by 10 am. I brought my own tires and not once did they try to make me buy their tires or try to upsell me on other services they offer
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July 2023 by Taylor Kurinec
I had a great first experience at Pep boys. I took my vehicle in for a standard oil change and inspection per appointment. I was greeted as soon as I came . The lady worked with me to obtain my insurance card via their app with no issues! She also even suggested a coupon online for my oil change that ended up saving me a decent amount. Would definitely recommend!
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July 2023 by Marna Greenberg
Really a waste of time. Essentially the online booking system does not work--it offers appointments that are not available. AND THEY DO NOT TELL YOU THAT WHEN YOU ARRIVE. We were scheduled for an inspection at 11am. They checked us in and said to give them 2 hours implying that they had room for us. Then when we got back 2 hours later they had not even started it and said that the online system books when they dont have available times to do work. Unbelieveable waste.
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July 2023 by Beauty for Ashes Life-Changing Ministry
Don’t go to them. I made an appt on their website for and oil change on Sat. July 8th @2pm. I arrived at 1:57pm. They told me it would be 2 to 2 and 1/2 hours before they could get to my oil change. I said I have an appt. But that didn’t matter. Their online appts are a lie. Don’t waste your time.
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July 2023 by Mark Kissinger
Went in to have my breaks changed. Was told I needed rotors as well. Not a huge deal, but when I received my car at 5pm i was told that it was all finished. Went to my car to turn it on and every possibly warning light was on. Went back inside and they took the car back to fix this issue. 45 min later I was told the car was done again. Went to the car and all the warning lights were still there. Went inside to tell the manager and was told the technician was gone and that i needed to come in the next morning. Brought the car in the next morning and technician said they couldn't fix it. Said i would need to go to another pep boys who had an updated computer that could solve the issue. went the next day to the other pepboys in town and was told they couldn't fix it and the break caliper sensor might be broken. . Now I need to go into the dealership to figure out how to fix this issue.
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June 2023 by Jay
Came in for a simple patch/plug repair on my 2021 Tiguan. The staff quickly took care of me (even though it was 4pm on a Saturday). Professional and polite.
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May 2023 by James H
Came in for a simple patch/plug repair on my 2021 Tiguan. The staff quickly took care of me (even though it was 4pm on a Saturday). Professional and polite.
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May 2023 by lydia labat
Truly an excellent experience. They text updates daily in regards to service. The manager Yshera is very knowledgeable. I feel like I learned so much about my car in the process. The customer service person Steve is polite as well as Cisco...What a great team! Upon picking up my car I was able to chat with John, their master technician. He offered helpful insights into what is now my ´vintage’ car...Before this car service experience I was not really that knowledgeable about cars but after conversations with Yshera I have a much better technical understanding of my car...I think it is important to know some of the basics...if Yshera ever offers a basic car class take it! She knows her biz. A great team! A very pleasant experience! ⭐️⭐️⭐️⭐️⭐️
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May 2023 by Grant Jardine
Same day ( same morning, actually) installation of four tires with no prior appointment. Good prices, reasonable labor cost.
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May 2023 by Danielle Waters
I went to pep boys for a simple fix. I was quoted one thing over the phone. I get there and it turns into 3x the amount. My car was running perfectly fine when I got there and when I left it turn off. The guy had almost zero knowledge how to answer my concerns yet the young lady actually corrected him that what they advise me to fix can wait. I will NEVER EVER go back there.
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April 2023 by Tom Mays
When we first brought the car in for inspection the machine was down. They were able to get it up and running and I was able to get my car inspected and have the oil changed. They kept me apprised of the progress throughout the day. The staff was very professional and courteous.
