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May 2024 by Sha Nay
Absolutely disgusting. The machines, floors and every surface of this gym is filthy. There is not been soap in the ladies restroom on the right side for over 6 weeks. Aside from that, I tried to downgrade my membership and was told that the person working didn’t know how to but would have it adjusted. Never happened so I was charged again the next month. Spoke to someone in person and was told I would be downgraded and the following month’s payment would be skipped for the inconvenience. Next month, billed again. Spoke to a “manager” who told me they had no proof of what I was told and that they dont skip payments? Asked to cancelled an apple to another manager who told me if I didn’t cancel my next payment would be skipped. I cancelled my membership today and was told I’d still have to pay next month. Ridiculous. STAY AWAY FROM THIS GYM.
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May 2024 by Jay Allan
Do not sign up with them. My son wanted to sign up for 3 months personal training and they signed him up for 6 months. They keep charging him $400 a month and refuse to stop. They are thieves at Max. Go elsewhere.
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May 2024 by Claudia Cabrera
These people are thieves, they closed the two locations in RI and still they continued charging me since January. I tried to cancel my membership and they still didn't find it and it turns out that since January they have been charging me. I called this place and spoke to the manager and he was a rude person. and he told me that I owed two months that I had to pay a balance of 218 ? and I pay $30 monthly and that I had to pay those two months when they were charging me since January they have been charging me for 5 months without having a Maxx Fitness Clubzz - in ri
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May 2024 by Shannon Keen
I’ve been a member since 2018 and really want to continue here but it’s becoming harder and harder with the amount of disrepair. Two holes in the floor of the free room. Torn up floor at the front desk. Both have been problems for more than 6 months. It's difficult to stomach the surprise extra charges sporadically throughout the year when they are not addressing safety concerns. And now they are painting the walls. Band aid can’t cover a broken bone..
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April 2024 by Nora Zimmerman
It's really, really dirty. I've been coming here for around 5 years and I've just been watching the layers of filth accumulate on the machines, every corner of every hard surface, and in the locker room bathroom. The whole place should be deep cleaned at least a couple times a year but clearly the owner doesn't care. I keep going here because it's close to my house but the Quakertown location is way nicer.
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April 2024 by Dan
It’s a place to work out. TVs do not work on all machines and some equipment often does not work. Hours of operation are not always when they open. Not the cleanest place.
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March 2024 by Teddy
Their corporate policies surrounding cancellations are very predatory. Despite being able to sign their membership contract online, you must either show up in person or write a handwritten letter to their branch saying that you would like to cancel your membership. Further, they will still charge you for the month during which your letter arrives so be sure to get those letters in the mail quick! (This also comes with a 58$ cancellation fee .)Other than that, their equipment is unclean and the men’s bathroom is always filthy.I‘ve never written a poor review before, but felt like this was necessary. It’s a really poor excuse of a business.
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February 2024 by T Kane
A OK gym
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February 2024 by katy b
The machines are always broken in one way or another, and the place is dirty.
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January 2024 by Dale Davis
Absolute piss poor excuse for a gym. I rather work out in a prison than here, which would somehow be cleaner than this dump. Everything is falling apart and dirty. Save your money and go elsewhere, there are plenty of better options in the area.
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January 2024 by Natalia Benson
I would not recommend this facility so avoid, if you can for the following reasons:-Equipment remains broken for months at a time, including a water fountain that has been actively leaking for at least one month with signs around it.-The sanitizing spray bottles don't work properly and the hand sanitizer sitting right at the front desk is empty even with people working there all the time (???)-Some equipment like the grips of machines are literally falling apart. Simple things like ordering more clips and weight pins is too difficult, but yet the monthly membership price was raised 6 months ago.-A big complaint I have was my experience with the personal training director over promising prior to purchase of package and then very much under delivering services rendered (and apparently there's a history of this scenario). I brought my concerns to his attention, and there was little concern or interest on his part during that conversation. I also feel like as a gym, you should be hiring certified personal trainers, if for nothing else, liability purposes, but guess not.Again, I would not recommend and if they cared, they could do so much better for their members, but they continue to show that they do not.
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December 2023 by Matthew Hajek
Places has slowly been getting worse and worse. First time coming back since April: 3 of 10 machines have grips broken or frame loose I used and 2/3 treadmills wouldn’t turn on, layers of dust on pipes/vents overhead. Water fountain/filler has been broken leaking water onto the floor for over a month now, and the floor is completely ruined from disrepair, all the paper towel dispensers ripped off walls, and 1/2 the spray bottles there used to be, no drinks to purchase as the fridge is empty. Nice to see the same sink faucets that were broken in April are still broken. Doesn’t seem like the owner cares about fixing anything even with rates being raised 50% couldn’t keep the time on the main clock right so they removed it also. Unfortunately this gym really has gone downhill
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December 2023 by Eugene I.
I would give this business zero stars (negative stars if that were an option). In short, I needed to cancel my annual membership. Was charged the contractual $58. Membership (and the associated monthly fee) was supposed to be canceled on the spot. I was then subsequently charged $15/month for three months before I realized their oversight. 4 different visits to the gym itself to get this matter credited to my credit card went unaddressed. The team working the front desk told me I could only resolve via the regional manager who had the ability/access to make such reimbursements. Several attempts to communicate with him also went unaddressed - never received a reply of any sort from my email communications. This became a matter of courtesy and professionalism as the total amount I was owed ($45) was minimal. But this MAXX fitness location and staff blatantly ignored all of my "civil" attempts to rectify the situation. Terrible customer service and it appears to be a trend with this location. And the gym itself was rather unkept and dirty. The locker room smelled more than a fitness locker room should and machines, while sporting a good variety, could have used some maintenance/upgrades.
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December 2023 by Michelle S
WARNING DO NOT GIVE THIS GYM YOUR BANKING INFO*this has all been reported to the police* so if you have a similar experience - please let me know so I can add it to my police report. Per the manager “Alec” he gets complaints like this “all the time”.This gym will steal from you, without any remorse or urgency to address the situation. DO NOT GIVE THESE PEOPLE YOUR BANKING INFO! $640 was stolen from my bank account the day before Thanksgiving - November 22, 2023. It was obviously very intentional. 4 transactions of $160 each was withdrawn from my personal bank account without any receipt or communication on why they felt they could take this money from me. They are preying on people both not checking their bank accounts and traveling for the holidays.This organization as a whole is set up to make sure people are robbed and have no way of contacting anyone useful to get their money back in a timely manner. I have had issues in the past trying to cancel a service that I was tricked into and never used with this gym so I knew calling the gym would amount to nothing. (I have proof that service was cancelled in August of 2021) If you have an issue, you must go in and deal with their nonchalant attitude that they stole a felony level worth of money from you.Went into the saucon valley gym at 11AM on a Thursday. Was met by the manager “Alec” who was everything BUT helpful on refunding the $640 that was stolen from me a month away from Christmas (NBD). I was told a mysterious person named “marcus” who was not present that day (although a half drank bottle of water was at his/her desk) would have information on why I was robbed of over $500. “Alec” was unable to assist AND was unable to provide me anyone’s contact information to settle this issue immediately. He stated his “boss” the regional manager and the owner of the gym were in Connecticut doing “I don’t know what”. (AKA: Living off people’s stolen money)I made it clear during my visit that my expectation was to be refunded immediately the same day I came into the gym. “Alec” the manager explained he could not provide me anyone in management or the gym owners contact information. He assured me he would make sure “Marcus” would call me back the same day to get the bank fraud sorted out. I waited all day and zero correspondence from anyone at this gym was received.If anyone knows the owner’s contact information that “alec” could not provide, please share. Thank you for reading my experience and I hope it doesn’t happen to you or your family.
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November 2023 by Iryna Mazurkevych
A good choice of growing group classes with very good instructors. Clean. Enough equipment. Sanitizer was not available before but it was addressed. Staff on the front desk pleasant. My fav gym
