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March 2024 by Soar Feedz
had a 2 o clocked appointment, cancelled half hour before going in. said there was nothing available till i went online and saw 3pm so i booked it. called back and she said there is now 3pm open. went in and lady could not finish my taxes bc i worked in NYC and she didn’t have a license for it. wanted to go to a different location and they talked me into keeping with them and someone picking it up later that day and getting it done the next day by 3 as i wanted it done by. called around 1:30 to see any updated and said no one picked it up and it would be pick up again that night and would get a phone call when it would be picked up. didnt get a phone called. now its the 3rd day and i called them 3 times and no answer. no communication there and no trust in their words. going to walk in get my papers and take my business somewhere else. if i could give them a 0 star i would!!!!
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February 2024 by Greg Thomas
Expensive but fast!
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May 2023 by Kyle Seeger
The people that work at this branch just cannot be trusted to do their jobs correctly. 0/2 on customer service and communication. I thought it would be more convenient to have someone else do my taxes but it was just as annoying as when I used turbo tax. I'll go back to them because at least they're cheaper.
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April 2022 by Nicole Pittoors
Many amendments had to be made to our tax returns, letters from the IRS saying we were missing forms, all while we are expected to pay extra for each amendments. Our representative failed to ask us questions, failed to answer our questions, and completed the wrong forms. File taxes on your own, you will save about $400, and will actually get the refund that you deserve. Not sure what we payed for, or if this is a scam for H&R block to continuously take money from you. Do not trust this business.
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April 2022 by J- Wizzle
I went to see Ron Norcross for help with filing 2021. I explained my situation clearly to him and expected him to help me properly fill the paperwork. He didn't. Making me pay my tax owed by postal money order instead of entering my bank info. He left out the credit i was due from stimulus and proceeded to take all my paperwork from my employers and throw it away. Shredded it, all but 1 square. I contacted them and had an amended return filed. Again, they only claimed half of what i owed. I already paid out the money due and they subtracted it from what i was due. This place is a hot mess. Go to broad street. DO NOT GO HERE!!!! A degree from Kutztown university, what a joke miserable old man and the manager Lisa acting like she's doing me a favor by waving the fee after it was an in house boo boo. Pathetic!!!!
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April 2022 by Irene Torres
Today is personally a hard day for me 20 year anniversary of my late husband's passing and Paul Gerra was very understanding and kind
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April 2022 by Frank Samaniego
front desk clerk was friendly and courtous, tax preparer was friendly and very knowledgeable.
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March 2022 by Victor Alvarez
I ended up having to pay money out of pocket for amendments they had to make on a return they didn’t file correctly. I would stay away. They also overcharge for something you could do on your own! Be well.
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July 2021 by Erica T.
If I could leave 0 stars, I would.I scheduled an appointment to have my taxes amended. When I made the appointment, I selected a “senior tax specialist” because I knew the task would be a challenge. The tax “specialist” Susan B. seemed very unsure of herself and I asked that she let me know if she was unsure of what needed to be done before I wasted anytime and put myself in a unwanted situation with the state of PA. She assured me that she could get it done. After spending an hour at the tax office with a senior specialist, she asked that I leave my taxes because she needed assistance. I was called late that evening just before their closing time only to be told that I needed to come pick up my taxes because she didn’t have time, and didn’t have the help to get them completed. What a joke. I suggest doing your research when picking a tax office…and definitely do not recommend going to this one.
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June 2021 by Kevin Blose
She was nice and went over everything with me..
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May 2021 by Andrew B
Bang for your buck good service
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April 2021 by A W
MEKONNEN HABTAMUDULA was the tax professional that I worked with and he was very pleasant, I look forward to working with him again next year
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April 2021 by ronald cash
The agent that does my taxes is always consistent and does his job the best. He's always friendly and respectful to me and makes the process easy and fast and always makes me want to come back the following year.
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April 2021 by big figster
Easy less confusing than doing it myself
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April 2021 by Tracy Snyder
Good service nice people.
