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August 2024 by Cliff Wilson
The work I needed was accomplished in a reasonable time and the service advisor didn't try to sell me things I didn't need. I will use them again I'm sure.
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August 2024 by Aly Kenney
You really couldn’t ask for a better dealership. My family and I have leased and bought our cars from Faulkner Chevy/Cadillac for years, I got a 2013 cadillac SRX first, now I got Miss Marsha the 2008 Subaru forester from their Subaru department and it is incredible I’m in love. I worked with Mark at Faulkner Subaru and I voiced my concerns with him over this specific model of forester because of head gasket/oil consumption issues. The car was already in good shape, but to make sure that this car would last me, Mark put a work order in for my car and replaced both head gaskets, rear wheel bearings, differential services, and all of those repairs costs were covered by them.
A month later, the rear wheel bearing driver side failed and became defective. I took it back to them and they not only fixed the wheel bearing, but replaced both the brake drums for free to make sure that my car was safe to drive and it had no more issues.
I continue to be blown away by their customer service, they are one of the most trustworthy and thorough dealerships there is around here. I will be in business with Faulkner as long as I live here.
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August 2024 by Jeffrey Dimmich
Prompt and fair. Good work
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August 2024 by Father Brian Myers, FSSP
I had a great experience buying a car here. Marily was very helpful.
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August 2024 by BEEGS64
Faulkner Subaru is an excellent dealership to purchase a vehicle. My sales representative, Mariely Revara, demonstrated exceptional professionalism and expertise throughout the process. Her friendly and knowledgeable demeanor was instrumental in my decision to purchase a vehicle from Faulkner Subaru. I highly recommend this dealership for anyone seeking a positive car-buying experience.
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August 2024 by Dawn Lee
Third time buying a car from them. Sean is awesome at what he does he’s the reason we keep coming back! Awesome sales team too.
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August 2024 by John Hrbac
An amazing experience as me and my husband bought our first car here (Certified; Used; 2021 Subaru Outback; 30k mileage). Mariely was amazing from start to finish. We were definitely nervous about making such a big purchase, but Mariely was not pushing us in any uncomfortable situation, even after we requested to drive the car more than once in the same day. We looked around at multiple dealerships (Subaru and not), and Faulkner was by far the best. I would definitely recommend doing your own research when purchasing any vehicle, but Mariely was there to help us with our unanswered questions and concerns. I would definitely recommend Mariely if you are looking for someone that knows about cars! I was pretty shocked when the team was encouraging us to look around at other vehicles/dealerships, but I believe that is because they know they have a strong team, competitive market, and great cars. (My only improvement note for the dealership would be to show the protection pricing/levels before the signing process, as that caught us a little off-guard, but maybe this is also because it was our first time buying a car.)
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August 2024 by Igoris C
Purchased certified pre-owned there about 4 years ago. As far as I remember, the staff was courteous and helpful. Vehicle was sold with clean carfax history as certified pre owned, however I only now discovered while trying to trade in, that a minor accident record appeared on the report later on soon after my purchase and was dated about the same time I got the car. At the time of purchase there was a tiny crack in front under bumper which they committed to fix and paint. I would have most likely reconsidered my purchase or negotiated further if I knew their body shop would report this as an accident. Now my trade in value in other dealerships went down just because of that entry, as I thought I had a perfect car with clean history. I discussed this with their manager now and we will work out solution for unexpected value drop, however if you do get minor body work always ask if this will show up on carfax. You would be surprised..
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July 2024 by Joseph Kenney
We purchased a used car here. Mark (our salesperson) was absolutely superb from greetings to farewell. He made sure we were aware of any present and potential issues with the vehicle. He anticipated many of our questions and answered completely any he didn't. A consummate professional.
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July 2024 by John Wynarczuk
After voicing my frustration over my last experience with the service department and after some meaningful and thoughtful conversation with David , the general manager, I had decided to bring my other car in for service. Drop off was easy and I used the online appointment booking for ease of explanation for the issue I was having with my outback. There was a glitch with my online reservation but Jason, who I encountered in the previous visit, was able to sort that out as well. He explained the timing clearly so I knew when to expect an update with my car and all the work was performed as expected and on time. I believe that David made good on his commitment to review my past customer experience and hope that all my future interactions are just as positive. Thank you David and Jason .
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July 2024 by Julia Ann Deichmeister
Excellent service. No problems. Thank You!
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July 2024 by Jay Buick
I want to thank Mariely Rivera for her help in finding a used Outback. She went above and beyond to ensure the transaction went smoothly. Thanks to Kyle as well for his due diligence in getting an issue resolved. I recommend going here if you prefer great customer service and professionalism. Thanks to all.
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June 2024 by Kristine Carbone
Test drove a couple of cars with Mark Kutovy last week and he was super pleasant, zero pressure, answered every question I had, and was more than willing to spend time with me even though I wasn't ready to purchase quite yet. I ended up going with a different car brand but I highly recommend Mark if you are in the market for a Subaru.
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June 2024 by Ashley Marcum
DO NOT GO HERE!!!! I leased a Crosstrek in 2020 and was in the process of buying out the lease as it had come to an end. I have been trying to do this for MONTHS! I kept getting re-directed and harassed to buy a new car or trade-in for a new lease. I kept specifically telling this dealership that I wanted to buy the car I leased. Once I finally was directed to the finance team to buy out the lease, I was harassed that I needed a safety inspection despite recently completing my state inspection and emissions. When it was time for my safety inspection the computer system was conveniently down. It is now the end of the month and I have only a few weeks until the lease extension ends. I ended up calling my leasing company and buying the car through them. The leasing company also enlightened me that a safety inspection to buy out a lease IS NOT REQUIRED although I kept being told that it was. The people who work here are thieves and misogynistic and do not care about the customer. They only care about the money. I would not recommend this place to anyone.
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May 2024 by Michael Dillon
The staff at Faulkner Subaru were extremely helpful with our purchase of a pre owned Toyota Camry for our daughter. The transaction was quick and easy and there were no additional unnecessary fees added on! I highly recommend them for a new or pre owned purchase!
