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July 2023 by Jesse O.
Brought my Camaro in for an oil change and PA inspection in May 2022.When finished as I went to my car, I noticed the paint was chipped on the door.I immediately went back to their service desk and told them they damaged my car. They promised to repair the paint chip. When I came back a month later, all they done was give me touch up pen. Then told me they'll take care of it the next time I come in for an oil change & inspection. When I tried scheduling them to fix the door, they claimed the person in charge of this, left for the day & will return my call the next day.Never called.
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January 2023 by Rich S.
Besides paying several add on fees for a non negotiable sticker price on a used car, mine was delievered to me with a broken wheel bearing, a faulty speed sensor that made the car unsafe to drive and heated seats that didn't heat. Now, three months after purchase, I have dry rotted tires cracks in the tread with one leaking that would not pass inspection by a local garage mechanic Their technician says the tires are fine. I'd like him to tell my 17 year old son they're safe or for that matter, tell his son they're safe. So, new tires are now on me to buy. They add a 3200 required warranty onto the sale price as well. Despite a good sales experience and a service manager who tried to accommodate my needs, the upper management is all about getting as much extra money that they can. Stay away from Raceway!
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December 2022 by Carol H.
We were told at two meetings with Alejandro that a certain car would work with the requests we were making for monthly payment amounts, money down, etc. After 4-1/2 hours with him on the second visit, he tried to sell us a much higher priced car with a much higher down payment, never telling us that the manager had never even called a bank to attempt to get us approved for the car he said "would work." And ... numerous times we told him that we needed to speed up the meeting because my son had to get back to work. We literally had to push through Alejandro and I-don't-know-who woman to finally say that we had to go. They don't give up to sell you something. We almost fell for it.
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August 2022 by Pedro E.
I was charged $3,500 for a protection plan in which it was added to the cost of the vehicle and not to the contract. Now I don't have it and I can't claim it.
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November 2021 by Gregory F.
Take my 5 year old 45,000 mile vehicle in for oil change and tire rotation. Vehicle was bought from prior dealer chevy 21 which had a tires for life deal. Raceway honors the program. They tell me I need to get an alignment which I don't need. So now I am out of the program. When the time came for tire replacement I expected to be overcharged for mounting, balancing, disposal and an inferior tire, but not for an alignment service I did not need. Although convenient I won't get any more service or purchase any more cars here.
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October 2021 by Chris C.
Went to the dealership today to put a deposit down on an incoming 2022 Silverado that I was told had arrived. When I got to the dealer it in fact was still in transit. The "Raceway Price" was listed at $43,405. Once I went through the trade-in appraisal portion of the deal, the paperwork came back at $43,905 with another $3500 for the dealer "protection package". This package was not only non-negotiable, but it came with factory installed features that are already covered by the MSRP (clear coat paint protectant, window protectant and undercarriage spray). It's clear with the $500 increase back to the MSRP they were trying to make back the Paltry military discount GM now offers and they are using this protection package as a way to hide the dealer markup over MSRP that's going on due to the shortage of stock. While I understand that is their right to do, they should then advertise that in the price of their vehicles rather than pulling a bait and switch. They refused to remove the dealer protection package and only after much negotiation said they would knock it down to $2500. This was supposed to cover the basic costs of what was already installed (and accounted for in the MSRP) in addition to the cost of their lifetime powertrain warranty, which is supposed to be free per their website. They clearly were not happy that I had already secured my own financing and would not be putting money down with the dealership. I hope people don't waste their time here or fall for these shady tactics.The one bright spot was the salesman Rich, who was very professional and polite even though he clearly has to go with these deceptive business practices. Buyer beware.
