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February 2024 by Courtney Ann
The two employees were sitting around on their phones when I came into the completely empty store. Was told they couldn't help me with something that should have been easy for them, didn't even want to try, told me to call customer service. Thanks for the wasted trip, enjoy getting paid to turn people away.
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January 2024 by Oriane Rembalsky
I went into to this location on 1/24/24 around 3:30 pm. The store is being run by 20 year old who have no idea what they are doing. There is a "manager" who is a little older who is also unable to solve any problems.I went in to upgrade my phone. The first thing I asked was IF they take Apple Pay as I had left my wallet at home.The young lady who assisted me turned off my internet FIRST. She had only asked me what color phone I wanted then asked me to sign a contract. NO prices were discussed, no GB size of the new phone nor price comparisons were offered. JUST SIGN HERE.They didn't stock the terabyte phone. They already charged me the taxes, couldn't credit me back to Apple Pay without a physical credit card, wanted me to take the unopened smaller GB phone with me, until I came back with my credit card. . . so many issues.The end of the story was an hour and a half later - no phone, I was late for work, I left before the whole ordeal was over, and I had to call ATT to resend the signal because they didn't do anything correctly.I understand kids have to learn but they should be supervised! Go anywhere other than this store!!!!! (TRY T-MOBILE FOR EXAMPLE)
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January 2024 by Ray Mansta
All I wanted to do was change my phone number for my new phone. Waited an hour just to talk to someone, and the sales dude with blonde hair and glasses straight up lied to me and told me that "your new phone was purchased under your old number so there's no way to change it unless you pay for two different numbers. Your old IMEI will be on your new phone regardless." Not only is this moronic, it is completely 1000% false. I went home and called AT&T and they apologized for the experience I had, told me that everything the sales dude said was not true, and they changed my number for me in about 5 minutes. 100% of the info the sales dude told me was false. Do not go here, you are so much better off just calling AT&T. All these sales people wanna do is scam you.
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January 2024 by Rita Patel
Aaron at that store is a devious person. I went to buy a new phone as mine was stolen. he actually added a hot spot line to my at& t acc on his own and also did the upgrade charge fee on my new phone which i told him i did not needAlso, at& t told me that it's not an authorized AT& T store, its independent,so, buyers beware of this store.Not honest people working there
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November 2023 by Jamie Tompkins
I went into the store to purchase a new phone and the sales person. Aaron told me about the program for nurses where we get the special cell tower so I was able to sign up for that. Also, he helped me out with a couple problems that I was having on my current iPhone, so I think he is a wonderful person very helpful and courteous goes out of his way and definitely represents the store wonderfully by telling the customers all the sales all the details, he is a great person to have working for the company
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July 2023 by Erick83
I am happy with the customer service I will give it 5 stars, AT&T store 3758 NAZARETH, PA
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July 2023 by carol brunnabend
I visited my AT&T store to purchase a new phone, which I was not looking forward to, however I was immediately helped by Aaron who made everything go so smoothly. Aaron is definitely a great asset to AT&T. A very professional, polite and intelligent young man. Thanks Aaron!
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July 2023 by Nicole Mishko
I arrived to the store at 6:50pm tonight. I am a mom of three little kids. It’s hard for me to find time to get to the store. I walk in and tell the guy what I need. His response to me, “I close in an hour I don’t think we can get it done “ while he sits behind the desk and text on his phone. He was completely unprofessional. He told me is the manager. I will be switching services. I will no longer be a customer after how I was treated.
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July 2023 by Caitlin Drews
Fantastic service. Extremely impressed with the manager Allen. Patient and kind. He helped us make a smooth transition from being Verizon customers to new AT&T customers who got to keep our own lines. We highly recommend coming to this location for any assistance you may have. Thank you!
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July 2023 by Alex Perreault
Aaron answered all my questions thoroughly and left me feeling confident in my decision. He is very knowledgeable with his field and is a great tool for your cellular decision.
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April 2023 by Kathy coyle
Recently purchased the IPhone 14 Pro from Aaron at the AT&T store on Route 191, Between. I lost my old IPhone 12 earlier that day. Aaron was friendly & very informative. He answered all my questions with ease, and I had quite a few about my contract & the new features. Had a great experience. I will definitely recommend him to my friends for all their IPhone needs.
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April 2023 by Jody Obena
Everyone at this Store was so nice and very helpful! They solved the issue in a timely manner. Aaron was very nice and knowledgeable about the product Will return to the Bethlehem Pa store
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April 2023 by Jerry Royer
Aaron was awesome. Very knowledgeable and super friendly. Had me in and out of there with a new phone and a great service plan. Thanks Aaron
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March 2023 by Maria Ortiz
Aaron Wittmanat was by far one of best sales associates I have worked with. He was very knowledgeable and paid attention to detail and went above and beyond to help me with the issues I had. Trust me when I say my cellphone lines were a mess. Been with the company a few years and have dealt with my share of headache with employees who have no clue what they are doing, and just make an even bigger mess of things. Even though some things were out of his control he managed to get me the help I needed and I saw him do the same with every single customer that came in. Very professional, friendly and great customer service. Hope they can obtain more employees with his work qualities.
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March 2023 by Sandie Pitts
Aaron was a phenomenal associate. He was very patient, informative, and tech savvy. Way to go Bethlehem AT&T with hiring great associates Aaron! ☺️
