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October 2024 by Jeanie Fischer
I had the best experience at the Verizon store in Berwyn PA thanks to Charlie. We have recently switched to YouTube FIOS from regular cable and the learning curve is rough. We had some issues trying to figure out how to set it up. The original rep who sold us the plan was fine/just ok …but Charlie’s customer service was exceptional. He went above and beyond to help us with the set up. I can’t thank him enough for explaining everything, being patient and taking the time to help us. Highly recommend Charlie for anything you are buying or troubleshooting.
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August 2024 by James Turner
People there are super patient/informative/ helpful!
I always make sure to come to this location whenever I’m replacing a broken phone.
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August 2024 by Shelley
wow, what a wonderful experience I had at the Verizon Berwyn Store with Connor Smith! Exceptionally helpful, patient. And he went out of his way to do anything that would make life more efficient and easy for me, including offering to open the boxes when I purchased a new item. (And no high pressure.) I really appreciate the service I got. The store in general is really a nice one to go to if you need help and if you want to purchase something. But particularly thanks so much, Connor.
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July 2024 by Megan Close
Monty, Charlie and Will were absolutely amazing!!! Couldn’t ask for a better team of professionals to help us with our phones! They rock!
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July 2024 by Karen Nudy Pecora
Will went the extra mile to become a detective to find a billing glitch I had. He seriously spent the time to look through files, call Verizon customer service and work with them to fix my random problem. If he did not care about his customers I would not have had this situation resolved because it was very complicated. Great interaction in a stressful situation! I appreciate his positive attitude and hard work! I have been a customer for 12 plus years and with employees like Will I do not doubt that decision!
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June 2024 by Catherine Strickland
I am posting this 5 star review to Mr Connor Smith at this store. He went above and beyond to help my mom and transferred all her information to her brand new cellphone. He actually just did a follow up call, a week later! That's customer service! He was a perfect gentleman and my mother is thankful.
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April 2024 by Barbara Markham
I am severely hearing impaired and my speech to text device collapsed. I also got kicked off the internet. Essentially I was helpless. Montrell figured out how to reaccess the internet AND return my speech to text device. He tested it with me and was very patient with someone who cannot hear. That was mroe than service. Montrell was kind.
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April 2024 by Boseong Kim
Worst visit ever.Nobody greeted or served me at all.3 workers looked at me without proper services.They were just sitting there without any customers.
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January 2024 by Penny Stark
i feel compelled to give major kudos to both Josh and Randall at the berwyn store!!Typically the service is good there .. This time it was stellar and incredibly informative in a very patient manor.I cant say enough about these two guys.Great customer service - I just brought a friend in today because i know they will take care of her as well.
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December 2023 by SoLiD Clan
Will, Josh, and Angelo saved lives today! My phone was broken, and just out of control. Will sold me the last one. So he remembered me, and knew I was "special". In the end, I got a new phone, and I am able to work because of them. I'm an attorney, and work on major cases using a platform where my phone is needed to retrieve codes in order to access it.Please give these gentlemen a bonus. They deserve it. I'm so happy to be close to this office, working with folks I completely trust.Happy Holidays?..., and keep up the GREAT WORK.Treva Hall Melvin, Esquire
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November 2023 by Sari Biddle
Best experience ever!
Thank You Will and Noah!
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November 2023 by Peter Lim
Will is gr8 and knows his stuff.
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August 2023 by Rita Grassi
They are the best - I have consistently had great service at this location (Berwyn) The Technicians are super helpful and professional.
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August 2023 by Yingying Lu
The staff members are amazing! They are kind, patient, and super helpful! Most importantly, they are experienced professionals and solved all my questions.
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May 2023 by Karla Konz
A frustrating glitch in setting up our sons Apple Watch with cellular was resolved quickly and easily. Have always had great, friendly customer service at this location!
