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August 2024 by Lee Laveson
Horrible customer service
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July 2024 by Bernie S
Was told this was a company store that could answer all questions about Verizon services. THIS IS NOT TRUE. They are a company store, but they only deal with wireless plans.
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July 2024 by Cream
This location sucks Mary tried to help but couldn't really provide me with any information at all. Disappointed with the customer service at this location they all seemed like they were ready to go home and didn't want to be there. The vibe was not friendly
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June 2024 by John G. Firn, Jr.
This Verizon store is not connected to the main Verizon company - if you have any issues, the MAIN Verizon company has no way of interacting with this store so they will be of no help to you.
I bought a phone online and had my text msg confirmation to pick up my new phone. When I arrived I was told they had to redo the entire order, which took almost an hour - partially due to the fact that the manager/specialist who was putting the order in was also booking plane tickets on his personal cell phone for an upcoming vacation.
When I went back to return my old phone, they refused to take the return despite me showing them all of my emails and information from the My Verizon app specifically telling me to drop my phone off at the store.
I had to spend almost 2 hours on the phone with Verizon customer service to try to straighten all of this garbage out.
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June 2024 by Sarah Chazin-Dunn
I had to come on here and give 5 stars for Mary! My husband had his phone stolen while we were on vacation. Instead of paying almost $300 to replace it through assurion, he tried to get an upgrade, which he was due for anyway. After sitting on my phone talking to verizon for almost two hours, he was told he couldn't get an upgrade without a phone to trade in. And to get a phone immediately without paying over a grand, he would have to settle for an older model phone(around a hundred bucks). There was only one verizon store with the phone in stock that was 40 mins away. We drive there, and they didn't have it. No other store within reasonable driving range had one. He got back on the phone with verizon, who agreed to overnight it. The shipping would cost around 13 bucks. OK, whatever. He gets to wrapping it up, and somehow the price doubles totally! Whoever heard of an $80 sales tax charge??
My husband lost it, and was going to stop in the next rival phone store and drop verizon completely. We were driving by this particular store, and stopped on a whim. And then we met Mary! She said no phone, no problem! Got him the upgrade, and we were out within 5 minutes!!
Thank you Mary!! I wish we had stopped in sooner!!
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May 2024 by Asilbek Khotamov
to change the phone number I waited 5 hours, the employee comes up, hears the problem and says wait, leaves and sits on the phone, this is a terrible service with terrible service, I’m thinking about changing companies
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March 2024 by Anthony Y.
Salesperson told me that apps and app data would sync up on a new phone with the in store set up for an additional $30. Absolutely nothing synced up from the old phone to the new. Waste of time and money, definitely got scammed
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February 2024 by Prometheus
Dear compatriots, be careful and personally double-check the consultant’s work. because the negligence of the staff may puzzle you in the future.
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February 2024 by Tyrone Waller
I purchased a new phone and lost messages from my mom who passed away and a gentleman who works there found a way to restore the messages I'm soooooooo greatful ?!!!
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February 2024 by Brenda G.
I'd like to give a shout out to Randdie and Isaiah for their truly impressive customer service. They spent lots of time explaining the options and working with me to get the best plan. I was very pleased with my experience here... Unlike two other Verizon locations where I had unsuccessful and unpleasant experiences. Randdie and Isaiah are the best! thank you!
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February 2024 by Anthony Yakas
Salesperson told me that apps and app data would sync up on a new phone with the in store set up for an additional $30. Absolutely nothing synced up from the old phone to the new. Waste of time and money, definitely got scammed
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February 2024 by R Y
Fast... Great Services
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February 2024 by Mark W.
I could write a long review, but bottom line I have to give 1 Star as zero stars is not an option. Its next to near impossible to reach the store diretly and also impossible to resolve tech issues with the phone. Already been to store mulitple times and sadly must haul myself over one more time. Lastly when discussing the programs and trade in amounts at the end of the day, it's a scam.
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February 2024 by Tasheena Pearson
The staff at this location was great.
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February 2024 by jasper ishaq
Worse store ever one of the female black manager don't know her name she is rude and doesn't want to listen I bought a phone from this store had a scratch on and keep frozen screen I stopped at this location to return still had a 30 day's returning policy but she was keep arguing then I called to the customer service the help me outLong story short avoid this location
