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January 2024 by Samuel Speers
Jim Conway is a pleasure to work with. Today was our second time doing business with him. No pressure tactics. Great at listening and guiding us to different opinions. Left as two very happy customers. 5⭐️⭐️⭐️⭐️⭐️
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November 2023 by sanell3
Jim was very patient with us and explained in detail each mattress and its features. Thank you Jim ?
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April 2023 by David Benson
Husband and I went to location to look for a new king mattress. Jim Conway was a fabulous salesman, helping us pick out a wonderful new mattress and box spring.
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April 2023 by Linda Gaun
Jim was extremely knowledgeable and directed us to the mattresses that he thought was a good fit for us. He knew info about all the mattresses, and explained in detail the differences.And they are family owned!!We have been to other places, where they were not as knowledgeable.
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March 2023 by Nupur Bhardwaj
Excellent customer service!! Jim really helped us to figure out the perfect mattress for our needs. Prices are fair too.This is the place to go for all your mattress needs!!
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January 2023 by Jillian Adair
Jim at the Bensalem location was so knowledgeable and helpful! Being a family owned business, you don't feel like they're selling you a new car. They explain everything, answer questions, and give you space to decide yourself. I'd recommend this place to everyone!
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December 2022 by Kelly Shane
Went to the Bensalem Warehouse Showroom... We were greeted right away by Jim Conway. We were looking for a guest bedroom mattress and Jim showed us a few options and reviewed the choices. We made our selection, it was in stock, and took it with us.
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December 2022 by Sven Beauchmin
I was early and they checked on me in the parking lot before opening. Brought me in and I quickly made my purchase. Great customer service.
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November 2022 by Adam Mellor
Friendly and knowledgeable staff. In stock products and fast delivery.
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November 2022 by Emily Wyatt
Husband and I went to location to look for a new king mattress. Jim Conway was a fabulous salesman, helping us pick out a wonderful new mattress and box spring. Delivery was prompt with the nicest, most professional delivery crew we've ever dealt with. Thank you Mattress Factory for everything- we're definitely going to tell all our family and friends to only mattress shop with your company!
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November 2022 by Anthony Mark III
Jim was amazing. Spent over an hour answering questions and letting us try various mattresses. He is extremely knowledgeable and helpful. Our experience with him reminded us of what truly good customer service was once long ago.
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October 2022 by Frederick Grab
Had the mattress we wanted in stock and the staff made sure we got the mattress we really wanted.Price was less than what we expected to pay.Also love that it's family owned.We went here on a whim, literally driving near by and searched for close mattress stores.We had the exact mattress in mind (slept on it in an airbnb, had pictures of the tag), the guy we met (JCW?) showed us a very similar mattress (our pictured model may have been discontinued) then showed us other models (we were looking for the softest possible mattress).Sure enough the very first mattress he showed us was the one we ended up getting (was the softest) and we've slept on it for about a month and love it.Walked in expecting to pay about $1,000 for the mattress, got the exact mattress we wanted, and a top of the line cover, for less than $1,000 after taxes, haven't bought a mattress ever before, so can't say if that's a great deal but we got the mattress and a cover for what we expected to pay for the mattress.
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August 2022 by Mike (MJ)
Brad was awesome helping us find a mattress. We were really picky and landed on a great beauty rest. Looking forward to sleeping on it.
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July 2022 by Bill Lafferty
Very knowledgeable about all of the mattresses and bed frames they sell. They went out of their way to make sure a not too common size mattress size combination was available and had it arrive in a weeks time.
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June 2022 by Nick Mangraviti
Jim C. was extremely knowledgeable and helpful in selecting the right mattress. And the prices really are the lowest around.
