Medical Supplies in Bensalem, PA

“I had an issue with my order where I mistyped the address and had issues with getting the order. Throughout it all, they were extremely helpful, prompt, and went out of their way to keep me informed of the process and progress of getting the package to me. Absolutely wonderful experience and I’ll be getting my scrubs from them solely from now on because if there’s an issue, I know they will be all over it.”

“This is the place. Steve answers the phone right away. Answered all my questions with his wealth of knowledgeI'm so tired of these oxygen companies who are placing you on hold for 20 minutes, not locating your order after all that.Do your homework before going with the company your doctor placed the order with. Look at their reviews. I've been on oxygen for some years now with 2 separate companies. The issues I've had could fill a book. You can pick a different company other that the one you were placed with and if you've read any of this, you'll do just that. The last machine they delivered to me didn't work right. They came out, looked at it, said it was fine. IT'S 17 YEARS OLD. My oxygen fell to 54. Vomiting occurred. How "fine" was this machine after I even spent 500 bucks on another battery.Wish I knew when they started me on oxygen what I know now. Don't make the same mistake. Get with a great company. Your breathing depends on it.Thanks Steve. It's such a pleasure to know there are people like you still out there.Judie Davis.”

“I had to help a relative upgrade their equipment. Since that relative was with another company before, the representatives I worked with didn't seem to realize that my relative was renewing their machine rather than starting off on their very first one ever. Initially, it was going to be a monthly rental where the deductible would have to come into play first, and the machine could not be purchased and reimbursed directly all at once first. However, under this particular insurance plan, it turns out there is a clause or so stating that future machines are covered. There is probably verbiage regarding the idea that my relative has to be continually and reasonably compliant with the machine he/she started with. Some companies would not do enough due diligence to fix or monitor these kind of errors. I suspect the company my relative was with prior would've overlooked this even though they were the ones who awarded my relative their first machine. I am grateful to have this company to help my family out.”

“I dealt with a very nice customer service rep named Aida. My mother needed a hospital bed, oxygen and a mechanical ventilator. Brotherston was the best! They took care of everything. The delivery man was top notch. They have pulmonary specialists there that come to the house and make sure you have everything you need. We were with them for 2 years. Nothing but the best. Thanks.”