-
January 2024 by Victor Rong
My former management company supposedly used this company to do repairs for our rental. We just ended our contract with them because of their questionable practices, which made us dig into the work orders used over the past few years. According to them, CHF charged $490 to replace a kitchen faucet, and then a few weeks later charged another $135 to "reattach" the same kitchen faucet that they had just installed incorrectly. They also were called to repair a leak in the AC, which required three visits over the the course of a few months, costing us over a grand just to "fix" the leak. We had no say in any of these repairs due to the contract, but now we are writing this review to warn other customers. We work in the construction and will never work with these people for our own properties.
-
November 2023 by Jorge Mendez
This company goes above and beyond on their service, they came out to my house to check on my gas heater, even though they didn’t have to, less than five minutes in, and they already knew what was wrong with it, they could’ve resolved my issue the next day, but they had to wait for the company that rents me the place to give the approved, The day that the company approved same day, they call me to establish what’s the best day to come in and fix it, The people on the office and they employees that come out to do the work are 1000% friendly, I vote for this company and 100 thumbs up
-
October 2023 by Linda Risko
Horrible company... avoid at all costs. Technicians are not knowledgeable, they diagnose the problem, request deposit of 50%, and then disappear for months with no communication. I've being without air conditioner because of this company for the whole summer because I paid a hefty deposit already. Find someone else, don't waste your money.
-
July 2023 by Jeffrey Dunn
Great HVAC service.
-
April 2023 by Pat M
They are the best! Finding a good contractor is very tough but this group is responsive, polite, and does a great job. They came highly recommend and they lived up to the hype.
-
February 2023 by Susan Kline
I have been using CHF for over 3 years and they have always been very responsive when called, particularly in emergency situations. I had a leak in my hot water tank and they were here within 24 hours. So far, most work, both plumbing and with the HVAC system has been done correctly and the problem has been solved. The one time a problem continued, they returned quickly, found the problem, and performed a successful repair.Services: A/C system maintenance
-
July 2022 by Xiaojiao Yang
Update from the response:1). I wish it was true that ONLY compressor was charged. I got a call yesterday asking me for money for diagnostics, which again, did not result in any solutions to our problem.2). Because of the delay, we now have to spend thousands of dollars fixing the wall since the water damage lasted for so long.3). Again - I understand the communication difficulty as we were working with a management company; however, there has never been a single time they were not able to reach me to discuss an invoice.I don't usually write reviews. But this has been the experience of a life time for us, in a bad way. We first reached out to them way back in June when our AC wasn't functioning properly. They went in to diagnose it and told us we need to get a new compressor. We spent a few thousand dollars on a brand new compressor from them. The problem wasn't fixed. It seemed as though they knew what the problem was, but didn't have the manpower or the resources to actually fix the problem. Communication from them was also scarce, to say the least. I did not receive a single phone call with updates. Each time I try to get an update, I had to call them. Now, we are using a property management company, so I know there were some communication between CHF and the management company. However, I had explicitly said that I am the only person they should be communicating with. They said they put a note in my file for that, still zero communication. A couple of weeks ago, I practically BEGGED them to go in and do another diagnostic because it's over 90 degrees and the AC was not working for months, they said they would go in the next day and, you guessed it, nada. They said they will call ME after they find out what's going on and update ME, but nothing happened. We ended up going with a different company who was able to fix the problem within a day or two. I am sure CHF is capable and they know what they are doing; however, personally, I had a bad experience with them.ps. When I spoke to CHF about the frustration I had with them, they said they were confused as to if they should be calling me or the management company; HOWEVER, they had no problem reaching me or updating me when an invoice needs to be paid. So clearly that's not necessarily true.Services: A/C system maintenance
-
January 2022 by Michael Mace
Awesome, Awesome, Awesome!!
-
December 2021 by Giedrius T.
Never use them! Contractors are incompetent plus when I asked for the HVAC new unit install quite they inflated price by 2-3k then I asked itemized breakdown and no response. You will get robbed if you use them
-
December 2021 by eugene fernandes
I have never written a review before but feel compelled to warn anyone who decides to use this company. We called them to repair our AC. They said they would come out, make a diagnosis and fix the problem. I would be charged for the diagnosis and the repair. They claimed it was a faulty board, changed it, insisted the AC was working, asked to be paid and left. It didn’t work. I kept calling them for a week, they did not respond. Then they said maybe the Nest switch needed to be changed and that I would have to pay for a new one, regardless of whether it solved the problem or not.I chose to go with another company rather than keep paying them while they tried to guess what the problem was and charging me.They are rude and aggressive and I felt threatened. Maybe they felt they could get away with this unprofessional behavior because we are an older couple
-
November 2021 by Karen G.
Repair people were great. Professional, competent and got the job done. However the inspection people are less admirable. If you are using this company for inspection prior to a sale and you are the seller, they are great. They will only charge you ca. $300 to say that the system works, assuming it does at that point in time. However, they will NOT report EXTENSIVE corrosion on the motherboard that will require the next owner to replace the board six weeks later. Apparently, opening the unit is not part of the inspection. Just flipping the switch to find it turns on is sufficient. If you are the seller, this is a great service. But otherwise, beware.
-
July 2021 by Roxy Fae
I was purchasing a house. After the inspection I had worked out with the sellers that they would agree to fix the HVAC system. They called this company. The company quoted quite a lower price than the home inspector said it would be to fix the system. I ended up splitting the bill with the seller and called the company to get more information on what had been done and see if I could work more with them in the future. They were nice enough but after moving in, I installed a new thermostat and the system was running cold when on heat. I called the company again since they had worked on the system only a few weeks prior. I told them the situation and asked if there was any way it could be resolved over the phone. If perhaps it was something with the thermostat. The person on the phone insisted that it was a transformer that blew and said I was out of their service area. If that’s so, I was confused as to why they had worked on the system for the previous owners. It was weird. They said they’d come out but if it was a transformer that blew, they’d have to charge me. Other than that, they had made it seem clear that they were doing a follow up on the work they had already done. No mention of payment and what I thought was reassurance that they’d just be checking their work. After all, if it could have been solved over the phone, they said they would have but insisted it was a transformer. The person came. No transformer had blown. He did a visual inspection of my system then looked at the settings on my thermostat. He said it was just one setting that needed to be changed. Definitely something that could have been done on the phone. They sent me a bill for $135. I was confused because they had said it was just a follow up appointment. There is just something shady about the whole thing. In addition to that, since they came to do that follow up, the system has continued to have issues so I called in another company. That company actually took the time to show me everything and explain everything with complete transparency. There was a hole in the ductwork they had done when the sellers had commissioned them for repairs. They had jury-rigged the coiling and it was really low on refrigerant. The other company said that it was too late in the season to refill it and would be best done in more dry, less frigid weather. All of this should have been taken care of by CHF. It wasn’t. They do spotty work and I can’t help but think the only reason they worked on my system in the first place was because the previous owners had a friend or something working there. If I was outside of their service area, instead of lying to me and using deceptive speech and business practices to charge me extra, what a good and honest company might have done is told me that it would be better to find a company in my area.TLDR; These people are only in it for the money, they’ll fleece you if they can and they’ll do sub-par work while charging you top dollar.Services: Heating system repair
-
July 2021 by Joanna A.
Chris, the engineer, was great. He replaced a broken hot water heater that had leaked thru my ceiling. It's in a lofted space in a fourth floor walk-up, so definitely not an easy job. He was nice, knowledgeable and thorough. This one star is for him and him only. Getting him there was another story. After he came out for the initial estimate and said he'd back 2 days later to replace the hot water heater, the issue got worse. There was water literally pouring thru my ceiling and causing major damage. When I called the next morning after leaving several messages, I desperately pleaded for someone to come that day before the damage got even worse and affected my neighbors' units. The response I got was, "Yeah, not going to happen" from a dude with major attitude. I had to have a male call on my behalf for them to take my request seriously... but luckily Chris came out later that afternoon. Since that time (going on 4 weeks now) I've been waiting for work to be done to repair the water damage to the walls and ceiling (which of course must be done before I can get it painted). I received a reasonable estimate and have basically been strung along ever since. Every week, they tell me the work will happen another day. Was supposed to be 2 weeks ago, then last Monday, Thursday, then Friday. No phone call or response unless I contact them... I understand it's peak season and there are customers who have urgent issues, but I have been more than patient and understanding of a hectic summer season. It's the lack of communication and follow-up that just boggles my mind. Be honest and say you can't do the job up front, or give an accurate estimate on how long it will actually take to get on the schedule. I would have looked elsewhere much sooner had I known. Literally never have experienced service like this in my life! It's really almost comical to think a company can be run like this.
-
March 2020 by Pat M.
Great experience all around. They came highly recommended and the whole process was great. They emailed me a ballpark price and then came out to do an actual price estimate and then came out and finished my whole AC replacement in one day. The process was fast, all the employees were nice people, and the price was right.
-
September 2019 by J Vellios
Usually don’t leave any review bad or otherwise. Just my experience, but the technicians are friendly but will rip you off if you don’t get a price before hand. You could see he came up with number on the spot. Later checked and was well beyond what the task he said he performed cost. Also, latest time using them when the AC was out, they showed up day after they said with no real call and the tech was good enough guy but he definitely fixed a problem knowing it wasn’t going to do anything and I needed a whole new machine. 500$ down the drain. Take the warning, if you don’t know much about Hvac call someone else and get costs ahead of time.
