-
October 2023 by Forge J.
This would be my third time purchasing a vehicle from C. Harper Chevrolet in Belle Vernon. I test drove a 2017 Jeep Renegade in May of 2023. We pulled out onto route 51 and I immediately heard a whistle noise. The sunroof wasn't sealed 100% so wind was whistling through. I mentioned it and the salesman Jimmy Lamb said "oh we will definitely get that fixed for you". I signed the paperwork and Jimmy said "bring it back in 30 days for us to fix that". The next day, the motor on the sunroof dies and I have to manually pull it shut. So now I can't even open the sunroof to override the whistling noise.30 days later I come back and they keep it for a couple days and turns out they didn't fix the sunroof leak or motor and tell me it'll cost upwards of $8K. So I tell my salesman that service said they can't repair it even though I was reassured it would be fixed. Fast forward to me speaking to the used car manager Joe there and he says "that should have been fixed before you left that day". Fast forward to speaking with said manager Joe a week later and he says "I never said that".I retain an attorney and surprise! They want to fix the issue and cut me a check to fix the sunroof. Well, since the sunroof issue, multiple more issues kept coming up like interior plastic covers coming off, speakers being blown out, and the hood release being broken and not releasing because they left an old part in the engine compartment and broke the hood release cable.So C. Harper agrees to take the Jeep back and give me the money I put down and half of what I paid monthly to the bank. They refused to pay any of what I spent on insurance. My attorney told me this was a good deal. So I go to drop it off today and they give me a check for $1,128.00. Turns out they're putting a majority of the settlement amount towards the bank. The finance manager Osborne at no point in time apologized to me for the piece of shit car they sold me and at no point in time did the general manager walk into Osborne's office to shake my hand or apologize for their lies and deceptive ways, especially the used car manager Joe lying to me even though the phone lines are recorded. Should be noted I did watch the manager walk by at one point with Osborne and he shot a nasty look my way.Their managers are cowards for not saying sorry and I've already told anyone who listen about C. Harper and I've heard plenty of horror stories about them. They will NEVER get my business again.
-
May 2023 by Phil M.
Wish I read these before I went here. Clearly they do not care about losing customers or having terrible reviews. They have so many. They just burnt me on an oil change for a car I bought two weeks ago by the time I was able to prove I didn't need it they already did it and made me pay for it. $260 for an oil change that I didn't need. Never go here!!! Also found out they chipped my rim!
-
April 2023 by Google user
On February 7 2023 my wife and I walked into C Harper Chevrolet in Belle Vernon PA. She bought a 2023 Trail Blazer, was promised accessories 2 months later and many inquiries and finally getting the new car manager involved she is getting her parts put on her car. My advice read the reviews of this dealership before doing business there. BEWARE
-
March 2023 by Tom Sabatula
On February 7 2023 my wife and I walked into C Harper Chevrolet in Belle Vernon PA. She bought a 2023 Trail Blazer, was promised accessories 2 months later and many inquiries and finally getting the new car manager involved she is getting her parts put on her car. My advice read the reviews of this dealership before doing business there. BEWARE
-
February 2023 by Carol A.
Bought a new 2018 Trax from C Harper. Bought the extended warranty. Come to find out the extended warranty was the same time as the manufacturer warranty was. So I spent $2,000 for nothing. My car is in garage now with a cracked block and turbo is froze up. And not one light came on. And 2,000 miles over warranty. But they got their kick back for sale of the extended warranty. Never again will I buy from them after 5 cars.
-
January 2023 by Pari D.
I had the worst experience with these guys. I bought a very nice 2019 Outback several months ago for cash. I still have yet to receive my title from them. It's been 3 months. My temp tags have expired and every time I call- they direct me to voicemail and never turn the call. I am now reporting them to the Attorney General. The next morning, the car wouldn't start. There was battery acid leaking all over the battery- clearly, they hadn't even raised the hood. And- none of the repairs they claimed to have done on the car were actually done. I took my car to a Subaru dealership to have it inspected. The brakes had not been done within the past year according to the dealership and they claimed to have replaced all of the pads the week before I bought it. You may not need to worry about doing business with them soon enough.
-
November 2022 by T M.
Be Advised! DO NOT DO BUSINESS WITH THESE GUYS! Car dealers already have a pretty bad rap. Sometimes there are actually ethical folks but mostly car sales staff garner a bad reputation all on their own. C. Harper Buick is one with an extremely poor reputation. Don't be fooled by the fact that they are Chevy/Buick dealer;their customer service is one of the worst I have encountered. We are in a tough market with a limited amount of inventory. This gives the dealers the upper hand. In my recent dealing with these folks, I was paying their asking PLUS all of their extra fees. Some of these, I later discovered, were actually illegal to pass onto the customer. Nonetheless, at the time, I was prepared to pay all. After "VERY" poor customer service from Dave O'Brien in sales who claimed to sell many vehicles to out of state customers however his performance showed that he really didn't know what he was talking about. I was ready to sign all documents and come get the vehicle which would have required a flight and long Uber ride to get there. At the very last minute, Dave O'Brien and his General Manager Michael Naretto, pulled the plug on the sale by stating that we could not purchase the car unless we used their financing. Now already had a new loan ready to go that was almost 3 points lower than what they offered. This was the last straw and I very happily walked away from this sale which was no deal at all. It made me wonder as well, "Was there something really wrong with this vehicle, after they already lied multiple times throughout the process?". Doing alittle of research, I discovered that what I was told was actually illegal in their fees and processes. They have since been reported to the state attorney general's office. Lastly and as a reminder, these folks are unethical, fraudulent scam artists. I would avoid buying or taking my vehicle there at all costs. If I was the owner, These two, Michael and Dave would be out on the street.
-
June 2022 by Teil U.
We purchased our vehicle from the dealership back in April 2022. While our salesman was FANTASTIC, the service center is a joke. The car began to squeal Every time we accelerated within days. We took it back within a week TWICE for this. We were told the first time our brakes were bad (why sell me the vehicle with bad brakes??), and the second time were told it was the tires. I ended up taking it to another Chevy dealership and having to have a pip and bracket replaced, which was covered by my warranty. I will NEVER go back for service or suggest it to anyone. Thank you to our salesman for at least making that an easy experience.
-
April 2022 by Jennifer Galla
Always friendly faces to greet you upon arrival and plenty of talent behind the scenes in the shop. I wouldn’t buy or service my cars anywhere else!
-
April 2022 by Tim Tatters Sr.
polite friendly staff. They did their best to find a vehicle as close as possible to what I was looking for. The only disappointment was that Chevrolet did not honor their statement of giving .military discount to veterans.
-
April 2022 by Marcy Bahur
Everyone here from sales to service is very friendly and helpful. So happy I bought my car here.
-
November 2021 by Paulette Falorio Hupchick
Service Department was quick and efficient. Dino went beyond his position as Service Representative and he even cleaned my inside windshield for me as I was unable to do so. Thank you again Dino, I really appreciated it.
-
November 2021 by Jim Sheets
Great service department.
-
November 2021 by Lori Ihrig
Always courteous and quick!!! Everyone I have ever spoken to at Harper has been very nice, and helpful!! Would, and do recommend them to everyone!
-
September 2020 by Steven Duff
Good atmosphere and friendly people
