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October 2023 by Rob
I have a secondary checking account here. The debit card expired and I was never sent a new one. Finally, over a year after expiry, I inquired about a replacement. The employee replaced it there, but I was later billed a ten dollar replacement fee that I never authorized.
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July 2023 by Beetle Juiice
Don’t back with them, even though it’s a second chance back and can’t do nothing illegal they will hold ya taxes off I could give negative stars I would
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March 2023 by Sean Mackenzie
It's a good bank with nice customer service people and convenient and have no cost checking
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February 2023 by Terry Green
Been going there for years. Like that they are a small branch and easy to use. Not happy hours have decreased but I don't blame them. Staffing problems and need to make bank profitable plays in. Better then them closing.
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October 2021 by Janet
When Jason was here, this branch was great. Now they aren't always open when they should be. On more than 1 occasion I went in to get money and they didn't have enough money for me to withdraw. The employees seem to be inconvenienced when you walk in and need them to get up from their chairs to walk behind the counter to help you. In the process of switching banks
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August 2021 by Sandra Baker
There is no personal touches w customers as when this branch had (Jason) working there years ago. Double charges your account. Not informative in any way. Canceling one account to open another, the process took over an hour. And the teller kept saying “I don’t know” a lot. Can’t ask to speak w a manager because they don’t have one right now. I placed a large purchase, because it’s not my normal bank placed a hold on my account, flagged it as potential identity theft YET NOT one person attempted to reach me of this “potential threat”…. No one asked security questions that is there to protect your privacy. Rarely can get anyone to answer the phones. It’s a very small branch but customer service there is poor. It’s good purchase was flagged but nothing from why or inquires to confirm for 4+ days and only because I kept calling til they answered. I’m looking forward to closing my bank account out…. The branch we deal with for years is Bechtelsville, PA just inside Walmart Supercenter. They used to call everyone by first name. Greet you as you entered at the entrance.
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March 2021 by Jack Dean
Staff very helpful, always greets you an solves any issues
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February 2020 by joe jenkins
Derek Hairston is a great banker. Wish I could say the same about the bank.
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January 2020 by Stephanie Eisenbise
Been there since 2011 and going to close my accounts. Staff is rude. The ripped me out of my money. Hope they close soon.
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October 2019 by Shane Rooney
The staff is the greatest
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March 2019 by Shafin E.
I was a previous employee, and let me tell you. This is not the bank to be at! Doesn't matter if your an employee or a customer, stay away from this bank. They cut corners to make a dollar! Senior management does not care for their customers or employees on the front line. I am surprised this bank did not get sued yet.
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October 2018 by Cathy G.
My daughter has account. Wanted to deposit life insurence check. Not cash but because all the managers at a meeting. No one would answer the number tje teller is told to call with problem. So could not even deposit. Meanwhile her sister..lives same area ny..has a different bank. Can take out 5000 and deposit remainder. So this bank cares nothing of costumers..and beyond that..their employees with any type of problem.
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July 2018 by duchess gummybuns
Always a good experience there
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June 2017 by Marines Banegas
Fatal bank do not respond to any message do not solve anything else you are asked to tell you and then they do not go for 2 months and do not give me back my money
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December 2016 by Anthony Vovericz II
I had a good experience their
