Valley Waste Service, Inc. is highly appreciated for its friendly and helpful staff, offering a pleasant alternative to larger waste companies. Customers find it easy to reach the company by phone or email, with minimal wait times and prompt responses. The staff members are known for going the extra mile, such as ensuring trash cans are left upright and set back from the curb, even in challenging weather conditions. Customers praise the workers for their caring attitude and attention to detail, whether picking up trash, recycling, or handling special items like e-waste. The company’s approach is personal and local, avoiding the bureaucratic feel of bigger corporations. In 2026, a borough switched its trash pickup to Valley Waste, and residents reported positive experiences, noting that the cans are always returned to the property and pickups are done efficiently. Customer service representatives, including Jamie and Shannon, are recognized for their excellent assistance, helping with billing issues and setting up new services with kindness and professionalism. Overall, Valley Waste Service, Inc. is viewed as a reliable, friendly, and customer-focused company that cares about doing a good job and making sure customers are satisfied.
Shannon was great to work with. She was able to answer all my questions and provide me with the service I requested.
December 2025
Jamie, was helpful and expressed great customer service skills over the phone.
December 2025
JAMIE provide excellent customer service calling me when there was a problem with my card payment. We worked through and resolved the issue. Thanks JAMIE.
