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August 2024 by Laura Michaels
I can’t say enough about this place. I brought a tiny kitten in a couple of weeks ago that I had found on Township Line Rd and I was distraught about what to do with her. They immediately checked her out and reassured me that they could get take care of her for me. 5 stars to everyone there!!!❤️❤️
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March 2024 by Tony Krum
Amazing staff. amazing vets.
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December 2023 by Nicole Tluczek
took my new kitten to the vet for wellness and an update on vaccines. Things went well other than the fact that these people tend to fail to communicate your pets needs prior to going to pay for the bill and next visit. Let me give you an example, he is a 4 month old kitten.. he is going to be neutered around 6 months. During this visit he HAD his blood drawn for feline leukemia virus to check if he is positive or negative. during this visit i get all the information regarding neutering him, but nothing about PRE OPERATION BLOODWORK (that is good for 3 months from when it is drawn) according to the lady at the front desk. but when i mention that he had his blood drawn that day she said that they could not use that blood because it would not be valid. Keep in mind that you can take multiple tubes of blood just as you would from a human. On top of that they actually took my kitten out of the room to give him these vaccines but when i bring my other cats they did it right in the room in front of me. When i mentioned this to the employee she said she had nobody to help her, meanwhile you can hear the chatter right outside the room door. All you needed to say was yes let me grab someone to help me out. I went home that night thinking he would be okay. The next day he was not using his right foot all all, non weight bearing and limping. I had to take him back to where i found he has a 103.5 fever. They gave him fever reducing medication and told me to bring him back if he is still this bad tomorrow. These people showed no compassion, no collaboration to try to make me comfortable in the room with my pet. Along with that, gave me no information prior to leaving to watch him if he catches a fever, or stops eating. As you pay they add more to your bill without asking you if you’re okay with it. Make sure you are cautious and ask many questions because they will not give you information if you do not ask. The floors are extremely dirty all times of the day. The white tile in the rooms are black and dirty. The first time i went it was towards the afternoon so i thought maybe there was just plenty of animals in this room. The answer is no, next appointment was at 11 and the conditions did not change. The first time i even went the person that takes you back didn’t address myself or my pet, she said “YOU GUYS with the cats”. No sense of professionalism at all. I will never trust this place again. All they want is you to come back many times to feed into their scam and spend more money. There was many red flags from the beginning
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December 2023 by Brigid Tray
Dr. Tan is wonderful and the staff is awesome as well. Always kind and helpful and extremely compassionate.
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November 2023 by Sharon Scott
They are very accommodating for appointments, staff is knowledgeable and friendly. I don't feel rushed to get in and out
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November 2023 by Diane Deabay
Great staff and vet friendly and knowledgeable. We will be returning. Got a cat something not right about his eye
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October 2023 by Nicole S.
they require a 75$ deposit on the phone which i think is crazy but i went ahead and did it, next thing i know i made a simple mistake so i called back more than a week in advance to cancel my appointment and i asked for my money back and they said it was NONREFUNDABLE. The lady on the phone didn't mention anything about there being a no refund policy when i scheduled in the first place. Not happy at all ! you people make it hard for other people to wanna take their animals to the vet in the first place
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October 2023 by Sandra Anderson
Wonder experience and I’m so happy I found the perfect doctor for my kitty. The staff was absolutely wonderful and I highly recommend!
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October 2023 by James Lisicky
My vet wasn’t available they were able to get me in. Catelyn Tan was an excellent compassionate caring doctor and very sympathetic towards my situation . Went to another vet two days ago and wasn’t satisfied with what the service. Dr tan went above and beyond to get my cat some answers on her situation . My situation doesn’t look good but I’m happy the doctor is trying to get me answers. Vet tec Michelle was great as well. Very polite and knowledgeable. I saw some people complain about prices but for all the meds and tests my cat received I was surprised at the low price I paid
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October 2023 by mari gon
The were very helpful and sympathetic to our situation. They were there for use in our grieving for our pet cat " butterball". Thank you to all of the staff that helped us.
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October 2023 by Ashley Hein
Great attention to my fur babies ! Love it here ! They always get us in right away and answer and and all questions !
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July 2023 by kelly burd
This has been my vet for 18 years. My elderly cat (18 years old) needed to be put down today because she was suffering and they refused to see her because we hadn’t taken my healthy, senior cat to the vet for 4 years. I was told the dr was booked and we would have to go to an ER vet clinic, which we did. My cat died of a heart attack on the way to the ER vet. She could not handle the stress of the car ride (which is why I stopped taking her to the vet since she was healthy and would shake uncontrollably when we took her out). I was shown no compassion at all from the staff and feel that all they care about at the practice is MONEY! Needless to say, I will be looking for another vet for my younger cat. Horrible customer service and no apathy at all!
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March 2023 by James N.
Overall a good animal hospital however, they need to keep their website and their Yellow Pages updated. It states they’re open on Saturdays from 8 o’clock. I showed up at 9 o’clock and nobody’s there and it’s closed. Please change your listings.
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February 2023 by Sandra Cervantes
Wonder experience and I’m so happy I found the perfect doctor for my kitty. The staff was absolutely wonderful and I highly recommend!
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January 2023 by Ashley Hoops
I trust this hospital with my kittens life because when my grandmother had her dog and she was really sick we took her here and we sadly had to put her down but everyone who works at this hospital is EXTREMELY nice and I trust the doctor fully
