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September 2023 by azalia
absolutely love getting my nails done here!! reasonable prices and kind staff. i first came to beauty nails almost a year ago to get my nails done for my schools homecoming and they looked so so beautiful (don’t have a picture, sorry!) so i decided to come back today to get my nails done for my first day of school (pictures of the nails below)! the salon is so clean and everyone in there is so kind and they do such gorgeous nails. i recommend this salon to anyone looking to get their nails done for an affordable price, i definitely will be coming back soon!
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August 2023 by Crys Dee
I made an appointment for a manicure and pedicure this evening. When I came in, I spoke to the manager. He found an available technician to do my nails. The technician was rude from the very start. I was looking through the different nails colors, as I was looking he asks, “if I am done looking.” I said, “not yet.” He then goes ahead and tells me that I need to hurry up because he wants to show the women sitting down behind me… this was quite surprisingly rude. I then say to the women I am done, would she like to ride. She abruptly says that she has chosen her color already. So already, I have had a rude interaction that was completely unnecessary.Against my better judgment, I decide to proceed to go through with this appointment because I was hoping that it would get better and I drove an hour to get here. But I was wrong.He was not pleasant to me while doing my nails and he was rude throughout. When it was time for my pedicure, he took me to the chair and said that my manicure needed to dry. I didn’t know that he would walk off and have me sitting in the chair for nearly 30 minutes while he goes off and starts doing a woman’s nails who came in after me as a walk in.I sat there waiting patiently, but I couldn’t take it anymore. I said I’ll pay the manicure but I will not be doing the pedicure now because the lack of respect for me and my time.I have never experienced such terrible customer service at a nail salon. The nail tech treated me like dirt! How can you have someone waiting that long while doing someone else’s nails. I was the only person waiting. I regret coming here and not leaving when the nail tech started being disrespectful for no reason.When I said I’m leaving and not doing the pedicure, the manager tried to apologize and help but it was too late. The nail tech who was supposed to my nails did not even look up.So horrible.Service: Manicure
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July 2023 by Mariah Artz
Been coming here for years! Even the ladies in my family come here. They never fail with outstanding service! We love this place and will continue coming here ❤️
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May 2023 by Janine Upright
They are top notch! Amazing job every time and super friendly. This is, hands down, the only place I will get my nails done!
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March 2023 by Nidicka Frederick
Wish I could give zero stars! I planned on becoming a repeat customer. On my third visit I brought my 80 year old mother with me for a Mani/pedi treat. I got a gel fill in with 2/5.00 designs and a regular pedicure. My mom got a full set gel and a regular pedicure. We were charged 200.00 and gave a 25 dollar tip to Ly who did both our nails. On the way out my mother noticed the price board and said, "I think they may have accidentally over charged us" so I took a picture and said I'd call later.I called Sonny, and he said he'd call back but never did. I called again and Kelly started rattling off services we didn't receive...She then offered me an insulting 8 dollar refund. The refund wss insulting because i never asked for any money back, i just wanted to understand what i was being charged for and trust them moving forward. BTW-A perfect reply would have been. "Nicki we'll take care of you when you return."Instead Kelly decides its easier to lie about services received and then insult my elderly mother! This was literally hours later not days so that was a very suspicious approach. She claimed my 80 year old mother got "extra length" nails and that we both got callous removals- which we did not. In fact, jokes were made about me kicking due to being ticklish- i never get extra work on my feet because I can't tolerate it.When I told her she must be confusing me with another customer she asked for pictures and I decided to just go back in before they closed. Big mistake! Kelly became defensive and now offered me a 5.00 refund! Walked away talking about my mother which started to escalate me emotionally so it was best that I Ieave. I will never return there and noticed a trend in their reviews...This place gets either 5 stars or 1. I'm guessing they have a type of customer they appease and another type they feel comfortable dismissing...curious to see how well that will work out for them in the future. For now my advice is ITEMIZE YOUR BILL OR EXPECT TO GET CHARGED RANDOMLY! Personally, there are too many salons on this mountain to tolerate that level of disrespect! I'll pass.Services: Manicure
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March 2023 by Gilma Sierra
Horrible service, my pedicure was really bad no words to describe it, just did it today,My nails are so thick and bumpy, try to talk to the girl , her answer ok, ok okI’ll not recommend it , the owner is excellent, you can schedule with him .Services: Acrylic nails
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January 2023 by Yadira Walters
I did not have a good experience it being my first time. They were not honest that they were unable to do my nails the way I needed them. They were going to put 2 different colors on my fingers and was upset when asked to make my nails the same color. She had me playing musical chair’s because of her eagerness just to make money and not make sure her customers were happy which is unacceptable! She said I was there too long…. Yea because you didnt know what you were doing and weren’t honest from the start!!! I will NEVER GO THERE AGAIN! I refuse to pay money to an organization who has POOR CUSTOMER SERVICE!!!Service: Gel manicures
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November 2022 by Monika Sidz
This nail salon is so amazing, I travel from out of state to get my nails done with Kelly. I asked her to freestyle a design and it came out stunning! Every time I come in, everyone is kind and respectful. Really glad I found this lovely salon in the Poconos!
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October 2022 by Kayleigh Peters
Process could have been a bit longer, I did the ice pedicure. Loved the product and paint came out nice :) no pain! They also gave me back the two dollar ATM fee. Great customer service, woman who did mine was so nice. Please ignore my tan line.Service: Pedicure
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October 2022 by Rose
One of the worst nail salon experience I ever had. They don’t listen to what you want. She messed up my nails and I ask her to fix it. She gets mad and storms off. Very rude people and the nails they do are awful. One of the worst places in the Poconos for nails. They deserve 0 stars.
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October 2022 by Renee Januchowski
This was the worst pedicure I have had in years. First time at the salon and will never go back. It must have been this persons first day and they were not trained. $55 is a lot of money toCharge for a unqualified technician. DO NOT go to this nail place!
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October 2022 by Nancy Remak
The best nail salon in the Poconos for sure. Excellent doesn’t really say how good they are. Have been going there for many years and would never switchServices: Pedicure
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September 2022 by Sandra Cassidy
EXCELLENT service, EXCELLENT quality of nail polish. My gel manicure lasts 3 weeks and my regular French pedicure lasts two weeks. Besides, the shape of the French style is just perfect. Highly recommended!Services: Pedicure
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July 2022 by Natalie John
My first there and it was a good experience I will good back to get a filling but so far they did a great job on my feet and hands ??
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July 2022 by Nicole Fernandez
I’ve been coming to beauty nails for about 4 years and I agree 100% with some of these reviews about their prices. While I still think they are one of the better nail salons and I understand that Covid hit all businesses hard the price increases are beyond ridiculous. I go in for a gel refill and that should be 45 but I get charged always 60 or more. And my designs are nothing crazy usually just the border or even plain. I’m going to have to find a new place unfortunatelyServices: Acrylic nails
