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August 2023 by Mary T.
Service and parts department is awful. Our pool is 12 years old and we have been Customers since the pool was installed by them. This summer we have had problems with opening. They did not close it right last year and had to fix the frozen pipes. Then our shut off valve pipe by the pump broke. Pump wouldnt start. My husband finally got it to start and had to leave the pump running 24/7. Called and asked them to come out to take a look and fix. Waited 5 days and called back. They sent someone to look and that technician never talked to us. Just took a look and left. Did not fix the problem. Called again and Bonnie said that she would get the technician to call us back. He never did. We waited several days and called numerous times to get an update. My husband went up there on a Saturday to get the part to fix it himself, but of course the service and parts department was closed and the sales told him that they would have someone call. He ended up fixing it himself that weekend. We couldn't wait anymore since the pump was running 24 hours a day for over a week! Now, we are looking to refinish since it is recommended at the 10 to 15 year mark. Looking to get a quote to refinish and to have new piping, filter, and pump done next spring. Again, let emails and messages for several weeks. Finally, Bonnie called back and again said that they are busy and will get back to us. Will not hold my breath. I have no faith that they will call us back or follow through. Already called another company and guess what! They answered and are coming out tomorrow! Fronheiser used to be really good. Don't know what happened this year, but I'm very disappointed. We have been loyal customers. We have the pool closed by them yearly and even buy hundreds of dollars of chemicals, and this is how we are being treated?! My question is this... how can Fronheiser treat their longtime customers like this? We can't wait for when it is convenient. Our pool is a large expense, and the issue we had earlier this summer couldn't wait. I hope the owner reads this and resolves their department service. I hate that we may have to look elsewhere, but customers' service, communication, and timely responses are important to me in any business that serves customers.
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August 2023 by Mary Taylor
Service and parts department is awful. Our pool is 12 years old and we have been Customers since the pool was installed by them. This summer we have had problems with opening. They did not close it right last year and had to fix the frozen pipes. Then our shut off valve pipe by the pump broke. Pump wouldnt start. My husband finally got it to start and had to leave the pump running 24/7. Called and asked them to come out to take a look and fix. Waited 5 days and called back. They sent someone to look and that technician never talked to us. Just took a look and left. Did not fix the problem. Called again and Bonnie said that she would get the technician to call us back. He never did. We waited several days and called numerous times to get an update. My husband went up there on a Saturday to get the part to fix it himself, but of course the service and parts department was closed and the sales told him that they would have someone call. He ended up fixing it himself that weekend. We couldn't wait anymore since the pump was running 24 hours a day for over a week!Now, we are looking to refinish since it is recommended at the 10 to 15 year mark. Looking to get a quote to refinish and to have new piping, filter, and pump done next spring. Again, let emails and messages for several weeks. Finally, Bonnie called back and again said that they are busy and will get back to us. Will not hold my breath. I have no faith that they will call us back or follow through.Already called another company and guess what! They answered and are coming out tomorrow!Fronheiser used to be really good. Don't know what happened this year, but I'm very disappointed. We have been loyal customers. We have the pool closed by them yearly and even buy hundreds of dollars of chemicals, and this is how we are being treated?! My question is this... how can Fronheiser treat their longtime customers like this? We can't wait for when it is convenient. Our pool is a large expense, and the issue we had earlier this summer couldn't wait. I hope the owner reads this and resolves their department service. I hate that we may have to look elsewhere, but customers' service, communication, and timely responses are important to me in any business that serves customers.
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August 2023 by John Davison
Always get the best advice on pool problems. Service and parts are great to deal with, they know it all!!
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August 2023 by Angela Rodriguez
Great pool place however very pricey
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July 2023 by Bill B.
I have a pool that was installed by Fronheiser 13 years ago. I love my pool. I have had them close it every year. I have purchased all of my pool supplies from them over those 13 years. No more. My pump died. Ok I'll check Fronheiser for a replacement. Out of stock. Damn I'll check Amazon, reluctantly. Bingo, a Pentair Superflo VS. Email Fronheiser, text them exactly what I need. Pump wired and new PVC. The old one were different sizes and did not line up. Tech comes out and is gone in 30 minutes. No knock or doorbell, just gone. I come home from work, plumbing looks great, but why is my pump not hooked up? Text them. Oh we don't connect pumps that are not purchased from us. That was not disclosed to me and it is not on their web site. You did not finish the contracted job. I have a text that says no problem. If you tell me that a text is not an agreement then I can say I never agreed to the work being done. Good luck getting paid.
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June 2023 by Edward Krug
Service and supply of products improved tremendously.
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October 2022 by Natalia
got an awesome hot tub from here. great service
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July 2022 by Brad S.
I have been very pleased with Fronheiser. I have worked with them for over 10yrs. This was the first year we had a pool for them to service. They have done a wonderful job all year for us.
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July 2022 by Carol Bortz
Usually good service but this morning had to unload and load 10 five gallon chlorine containers without assistance. Thank goodness my granddaughter was with this lady couldn’t have done it. Wasn’t even asked if we needed help
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June 2022 by Steven Gerhard
Very helpful staff!
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June 2022 by Dale Magners
They were very helpful in solving my problem
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June 2022 by David Himeback
Was there
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July 2021 by George Mastros
This morning, my pool was green and cloudy. I went to Fronheiser's with a sample of my water. The young woman working the samples counter was able to tell me exactly what I needed. 5 hours later and I can already see an improvement.Great advice and prompt service.
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June 2021 by John Lake
Never in this store
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June 2021 by Joy Dorrell
Always has good advice for pool
