Tire Dealers in Bala Cynwyd, PA

“Carter provided exceptional service. Was extremely helpful and talked me through everything that was going on with my car.

Brought my car in today and same exceptional service as last time.

Came in today for an oil change. Same great service!”

“The Bala Cynwyd team was very helpful, explained the services needed, and showed me how my car works/parts being repaired. I appreciated the conversation and the care they took with me.”

“Update... I now have a refund of the last repair. So I am updating from "1 star" to "4 stars" with the original review below the update.

To recap... I brought in my car for a new battery (5 years into an 8 year battery) but the warranty doesn't last that long. They replaced the battery. A week later, they put in new battery terminals. A week later, a new alternator and a new battery. Two weeks later, a new ground fault circuit. The third repair was the one that was truly needed.

Did I pay for new battery terminals and a new alternator when all I needed was a new ground fault circuit?

So I complained, corporate reached out and then the store reached out. And I now have a refund of that final repair. If you need similar help, I suggest emailing though their contact page and if that doesn't work, a review sure got their attention.

=== Original review below ===

Here is why this is a one star review: It's not that there was a problem, which there was. It's that the Pep Boys "Field Leadership Team" (hence this interaction with that justifies this review) has not stood behind their work.

My car won't start so I arranged roadside assistance for a jump start. I drove it back to Pep Boys hoping for some warranty on this "8 year battery" that they installed five years ago (you'll see my 12/22/2018 four star review above). No, that's not how it works I was told. The warranty is much shorter than that. So I paid full price for a new battery. Okay, I guess I understand.

A week later, I go to start the car. Dead again. I had road service come and jump start it. I drive it directly to Pep Boys and they diagnosed it as needing new battery terminals. $180 for that service. (No more warranty on the battery terminals they installed five years ago.)

A week later, I go to start the car. Dead again. I had road service come and jump start it. I drove it to Pep Boys and this time, it's diagnosed with needing a new alternator and a new battery. No charge for the two week old battery but I was charged $800 for the alternator replacement.

Two weeks later (hey, I don't drive much!), I go to start the car. Dead again. This time, road service tried to jump start it and it would not take the jump. Totally dead. Pep Boys paid for a tow to their shop where I told them, "Keep it for a week if you need to. Fix it right this time."

They diagnosed that the ground fault circuit needed replacing. $500 for this and I'm now wondering if they misdiagnosed the battery terminals and the battery and the alternator. Did I pay over $1500 for repairs I didn't need?

Jump forward to me reaching out to Pep Boys by email. A few days later, I got a call from "Field Leadership" who said that they would refund the last repair, I just need to come into the store with the credit card. So I do that and the store manager says, "No, we can't do that from here. You need to have corporate do that."

So I again emailed corporate on June 10. They replied and said I would hear from someone. I have heard from no one and I waited ten days to write this review. When Pep Boys sees this, it is case ID 134772. I will update again but if there is no further update, it means they not only don't stand behind their repairs, they also don't stand behind their word. I need to find a new national chain for repairs.”