-
March 2024 by Ellas Premium Real Estate
Just like many others stated this place is VERY unprofessional. They kept my car for a month when I was quoted 1 week to repair it ( and I dropped my car off after they confirmed all parts were received) so that was not the issue. They lied repeatedly about when I could pick up my car. Once I picked it up, the dash had almost 200miles over the number I recorded when I dropped it off. I see others have complained about this same issue which means this place condones this behavior- allowing employees to steal your car & hold it hostage so they can joy ride instead of fixing & returning it. STAY AWAY!!! Plz read the other reviews with similar feedback!
-
March 2024 by Albert Becerra
They did not fix the reverse light bulb
-
February 2024 by Cecilia Lucas
Grade A service.
-
January 2024 by Monique bbchanel
I very much recommend Martin's for any collision work. They kept me informed of progress and part delays due to the holiday which was much appreciated.The representative and mechanic are very professional and helpful.
-
January 2024 by Jeremy Inman
Shop has had my car for over a month. Text messages said it would be done during a certain time frame. The time frame was pushed back and then told we will call if there were any additional delays. I got no calls nor a call to say it was finished. I called to see the status and they are saying it will take up to another 14 days but hoping to have it done sooner. They are saying it is the manufacturer who is causing the delay. I went here because it was referred by GEICO. Lack of communication and length is subpar.
-
December 2023 by Sherry Nissim
These guys are friendly and professional and do great work. I live in Town and travel to them. Highly recommend!
-
December 2023 by Ernest Cook
The Employees were very nice and the work they did is Amazing you can't even tell
-
November 2023 by Hasan Jafri
Great customer service.especially black dude infront.thanks for estimate.
-
October 2023 by Jamie Jackson
Great work and the office staff is great. They keep you informed every step of the way.Service: Body & Trim
-
September 2023 by Shirley Clifford
The worst service ever. No one picks up the phone. No service people ever call you back. Do not use them.Service: Body & Trim
-
July 2023 by Nate
DO NOT TAKE YOUR CAR HERE. I REPEAT: DO NOT TAKE YOUR CAR HERE. Multiple delays, multiple excuses, lack of communication, false promises… just don’t do it. I had a fender bender and my front bumper was broken. GEICO suggested this place for it to be replaced. It has been a month since I’ve had my vehicle and they’re telling me they don’t know when the new parts will arrive since one of their employees forgot to order a part. Just stay away. Insane how they run their business.
-
July 2023 by Brendan Kelly
Wonderful experience. Whole team was very friendly and explained exactly what was going to be done to my car and how it was going to be done. Was finished in a timely manner with no issues.Service: Body & Trim
-
June 2023 by Megan Frame
After receiving an estimate, Martin’s requested I prepay for the part and make an appointment a month out to ensure the part was in. I dropped My car off on a Monday as planned. On Wednesday they called to say that the part was on back order with no ETA. I’m not quite sure why they did not inform me of this prior to dropping my car off and being put out for two days. Zero apology offered.Service: Body & Trim
-
March 2023 by Ty Rorie
My car was hit while parked and my mirror was knocked off. I also had a ding my driver's side door. I brought my car to this company via Geico. I was initially told my car repairs would take a week but my car took almost a month to repair. I was told by the facility staff that they received the incorrect mirror which prolonged the job. I understand that mistakes happen, but over a 3 week period, no staff ever contacted me to provide any updates. I had to call each time to inquire about my vehicle. When, i finally received my car, my mirror was improperly fitted. Overall, I was disappointed in the quality of work, the lack of communication by staff, and the timeline which the facility completed the job. My mirror is still not properly repaired, but I can't afford to go another month w/o my car. MY ADVICE WOULD BE TO GO ELSEWHERE!
-
March 2023 by B. Magoba
My experience through my insurance overall went well. I wasn’t sure what to expect after reading some of the other reviews, but Martin’s treated me well and work was done within one week of drop.Services: Painting
