Car Rental in Bala Cynwyd, PA

“On Dec 12th i booked a rental car with a one way drop off at the BWI Airport (drop off at Dover, DE). My flight lifted off 2 hours late so I called Budget reservation desk, was told not to worry, car would be available when I landed. After landing, went to BWI Budget desk I was told that my reservation had been dropped when I was 30 minutes late, told the nice gentleman (young, black gentlemen with dreadlocks) that I had called the reservation desk (gave him my reservation number). He found my reservation but it didn't include a one way drop off. Seems the Budget reservation desk had to re-enter my reservation when I was late and didn't catch that it was a one way drop off. The price was over $100 more, not my fault. The nice Budget gentlemen said he'd honor my initial reservation but could not make changes in his system. He said he'd leave a note for the Dover Budget Office and thought it would be ok. It was- kudo's to this gentlemen and to Budget for honoring original price and making a very tired customer super happy.”

“Everything was fine. I gave 4 stars because that’s my overall review for Avis but the service was excellent. The young man Omar gets a 5 star for customer service and assistance with the rental.”

“Excellent customer service from presenting me with the car and the ease of paperwork, I was informed from beginning, during the rental time and the ending of the whole process, Very pleasing experience......Thank You”