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December 2023 by bruce biddle
On Dec 12th i booked a rental car with a one way drop off at the BWI Airport (drop off at Dover, DE). My flight lifted off 2 hours late so I called Budget reservation desk, was told not to worry, car would be available when I landed. After landing, went to BWI Budget desk I was told that my reservation had been dropped when I was 30 minutes late, told the nice gentleman (young, black gentlemen with dreadlocks) that I had called the reservation desk (gave him my reservation number). He found my reservation but it didn't include a one way drop off. Seems the Budget reservation desk had to re-enter my reservation when I was late and didn't catch that it was a one way drop off. The price was over $100 more, not my fault. The nice Budget gentlemen said he'd honor my initial reservation but could not make changes in his system. He said he'd leave a note for the Dover Budget Office and thought it would be ok. It was- kudo's to this gentlemen and to Budget for honoring original price and making a very tired customer super happy.
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November 2023 by Tzivi Nochenson
We had to return our car to this location instead of another one, and Luke could have not been more helpful. Super professional! Thank you Luke!!
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November 2023 by Tzivi Paige Nochenson
We had to return our car to this location instead of another one, and Luke could have not been more helpful. Super professional! Thank you Luke!!
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August 2023 by Grizzle Marinacci
I was pleasantly surprised! Friendly and efficient service agents. Got my car and got out in about 15 minutes.
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August 2023 by Emmett Keenan
City line Ave Budget PhiladelphiaThievesStole gas $$Charged for 5 days returned after 4Stole item left in carThievesCan’t leave 0 stars so I left 1 in order to get
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July 2023 by Crystle Rodriguez
Best place for professionalism! Infact best customer service award goes to Luke! He’s informative, kind & extremely helpful. Has always been able to handle my employers last min contract issues professionally & effectively. I’ve been a returning customer for a yr now & it’s always been pleasurable doing business with them.
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June 2023 by L. Williams
From start to finish my experience was on point customer service was great car was , clean and in good condition
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January 2023 by Joshua Curtiss
I showed up to my reservation at the Abington location and they didn't have a car. Person was very unhelpful, just shrugging and saying, call customer service. I called customer service, who sent me to this Bala Cynwyd rental location. This interfered with my vacation plans and required that a family member shuttle me around all day to different rental locations. At the second location (despite my efforts to call the location directly and confirm they had a car for me--and I was told, yes, they did for sure, by the central customer service, which was who I reached by calling the local location directly), once I arrived, they told me that no, despite my reservation, they did not have a car for me. It took me an entire wasted day of my vacation to get the car. When I finally got it, it smelled like I was sitting in a bath of cleaning products and every time I got in the car that week, my nose stuffed up and I got a headache immediately. This could not possibly have been a worse experience. I would actively recommend to people to NOT use Budget and will not use Budget again in the future, thanks.
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October 2022 by Karen pumpkinapplesmail
I rented a car from Avis on City line avenue I ordinarily go to the convention Center site but this is more convenient I didn't know about it and this is my new go-to pickup spot Luke was very helpful professional and friendly
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October 2022 by mark swarey
Didn’t have the car for starters , than they wouldn’t accept debit cards, and wouldn’t allow me to rent the second car under my name all around a bad deal . Take your business elsewhere.
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October 2022 by Elmer Yoder
Unhandy and difficult to get a car at this location, aren’t very helpful in getting one and don’t take debit card or cash
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July 2022 by Josh Curtiss
I showed up to my reservation at the Abington location and they didn't have a car. Person was very unhelpful, just shrugging and saying, call customer service. I called customer service, who sent me to this Bala Cynwyd rental location. This interfered with my vacation plans and required that a family member shuttle me around all day to different rental locations. At the second location (despite my efforts to call the location directly and confirm they had a car for me--and I was told, yes, they did for sure, by the central customer service, which was who I reached by calling the local location directly), once I arrived, they told me that no, despite my reservation, they did not have a car for me. It took me an entire wasted day of my vacation to get the car. When I finally got it, it smelled like I was sitting in a bath of cleaning products and every time I got in the car that week, my nose stuffed up and I got a headache immediately. This could not possibly have been a worse experience. I would actively recommend to people to NOT use Budget and will not use Budget again in the future, thanks.
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June 2022 by Bill Moller
The same woman was at the counter for pick-up and drop-off. She was friendly, polite, professional and really helpful. For example, I dropped off the car at 8 a.m. as the place opened. Very crowded. She was smiling and cheerful with the people in front of the line. Though I was standing in the back, she saw that I was dropping off and called out to me to say I could just give her the keys...she would later check me in and I could go. That was nice.
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March 2022 by Kathryn Emery
I made a reservation for 5PM and I made it there a little after 5. The place was still open and after walking in and letting them know I’m here for my 5PM pick up, I was told “we’re closed. Come back tomorrow to see what’s available.” They shouldn’t allow me to make a reservation for 5 if they close at 5. I am furious and do not recommend this location!
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December 2021 by William Simon
Good local car rental place on city line ave