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February 2024 by Scott Elliott
Erick and his team are amazing! Helpfull, honest and eager.
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February 2024 by Pam Blarney
Was totally defrauded by the salesperson at the store. Noticed 6 new devices on our bill. Called the store to have lines removed and of course brand new manager who has no clue how to fix the problem. Seems like it happens often at this location. Time to switch carriers!
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December 2023 by Jill Bowers
Honestly, worst customer service. I upgraded my phone because I was told free upgrade. I was billed for me device. I called and they said give it 2 months and will fall off. (4 associates at the store when I purchased) and all said free upgrade. I called in multiple times and now I need to upgrade my plan or I have to pay. They “don’t know when the manager will be in/one I dealt with wasn’t there anymore” but stopped in and he was there). Please don’t waste your time. I’m hours into something that is going nowhere.
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December 2023 by laredj chehrouri
I stopped by 3 weeks ago and was attended to by Scott. Scott is the personification of excellent service , displaying among other qualities missing in other Tmobile : INTEGRITY !
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November 2023 by Jake Diesel
I recently visited the T-Mobile in Avondale and was assisted by Ryan. His customer service was exceptional. He patiently answered all my questions and helped me find the perfect product for my needs. It’s rare to see someone so committed and enthusiastic about their job. His attention to detail and genuine care for customers is a breath of fresh air. Definitely an asset to the T-Mobile team!
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October 2023 by Christian K M
Try a different location. I really don’t have the time of day to argue with them. Unprofessional, i was recommended Christiana t mobile and that’s where I went first had a good experience until I decided I wanted a second Wi-Fi box, and this location was closer, called ahead of time and asked If I would get the same deal, they said yes so I went and got it, got my statement next month I’m being overcharge 100+. Went and return the box, they said I could leave it and they would cancel it for me. Turns out they never canceled it, now I gotta take more time of my day to call a t mobile corporate.. I already have a busy schedule . Do not come to this location .
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October 2023 by Tanya
Kyrie was very knowledgeable when it came to answering questions and what was a good phone for my friend TY!!!??
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September 2023 by Kevin Luna
Worst experience I ever had trying to upgrade a phone, I recommend Verizon
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July 2023 by Jerry C.
T-Mobile advertises their customer friendly policies and their price lock guarantee. But recently T-Mobile has raised their prices by $10 if you do not give them a debit card or bank account for monthly charges. That means if you previously used a credit card to pay your monthly bill and even if T-Mobile never had an issue with that method of payment from a long term customer, they will eliminate their $10 discount, effectively raising their charges in violation of their own price lock guarantee. T-Mobile has had two security breaches and now wants their customers to forgo the federal protections of using a credit card.
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July 2023 by Alexandra Ramos
I recently had the pleasure of working with Craig at T-Mobile for multiple phone upgrades, watch purchases, and plan changes, and I cannot emphasize enough how exceptional his service was. Craig's expertise and dedication in handling such a comprehensive range of tasks deserve a resounding 10-star review.From the outset, Craig displayed a remarkable level of knowledge and professionalism. He carefully assessed our needs, considering both the phone upgrades and watch purchases, while also understanding our desire for plan changes. His ability to navigate and explain the various options and features available was truly commendable.Craig's attention to detail was evident in his thorough explanations of the phone and watch specifications, ensuring we made informed decisions. His expertise in plan changes helped us find the perfect combination of services to suit our needs, delivering both value and functionality.One of the standout qualities of Craig was his exceptional patience and attentiveness throughout the process. He patiently addressed all our questions, concerns, and preferences, going the extra mile to provide tailored recommendations. He took the time to understand our priorities and ensure we were satisfied with each aspect of the upgrades and plan changes.Despite the complexity of the task at hand, Craig's professionalism and efficiency were truly impressive. He managed multiple tasks seamlessly, ensuring a smooth and organized experience. His ability to handle the paperwork, coordinate the phone and watch activations, and make the necessary plan adjustments in a timely manner showcased his exceptional skills.I wholeheartedly recommend Craig to anyone seeking assistance with phone upgrades, watch purchases, and plan changes at T-Mobile. His expertise, patience, attention to detail, and commitment to customer satisfaction make him an invaluable asset.In conclusion, I enthusiastically award Craig a well-deserved 10-star rating for his unmatched service in handling multiple phone upgrades, watch purchases, and plan changes. His extensive knowledge, patience, and professionalism exceeded our expectations. Thank you, Craig, for providing an exceptional experience at T-Mobile!
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July 2023 by Anastasia Francis
‼️ BEWARE‼️I JUST SPOKE WITH CORPROATE AND ACCORDING TO CORPORATE THIS STORE IS UNAUTHORIZEDBe very careful with this store, they will add lines you are not aware of, charge you for phone cases then give you cheaper ones, and make up promotions that do not exist. My parents just went through the ringer with TMobile corproate to get their money back. They were promised they would be reimbursed if they paid off their phones with another provider, they were promised $300 credit on each of their phones if they traded them in. Neither phones were documented as traded in and went missing, and the $900 pay out with the other provider will not be reimbursed because it was a made up promotion. They were charged for otter boxes and given a cheaper cases. The manager Craig a complete liar. Avoid this store!!
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June 2023 by Jackie McCarter
Having a great tyme w my T-Mobile phones n internet! They r just a phone call away if u need them!
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June 2023 by Ryan Bailey
Title: Exceptional Experience at the T-Mobile StoreRating: ⭐️⭐️⭐️⭐️⭐️ (5/5)Review:I recently visited the T-Mobile store located on Gap Newport Pike in Avondale and I must say that my experience was absolutely outstanding. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were genuinely committed to providing exceptional service.The store itself was clean, well-organized, and had a wide range of devices and accessories on display. The staff members were patient and attentive, taking the time to understand my needs and guiding me through the available options. They were extremely knowledgeable about T-Mobile's product offerings, plans, and promotions, answering all my questions with clarity and expertise.What impressed me the most was the level of personalized attention I received. The staff member who assisted me, named Craig went above and beyond to ensure that I found the perfect phone and plan to suit my requirements. They patiently explained the features of different devices, highlighting their benefits and helping me make an informed decision.The entire purchasing process was smooth and hassle-free. The staff efficiently processed all the necessary paperwork and set up my new phone, ensuring that it was up and running before I left the store. They even provided helpful tips and recommendations for getting the most out of my new device.Furthermore, the store had a warm and welcoming atmosphere, which made me feel comfortable throughout my visit. The staff members were genuinely enthusiastic about their work, which reflected in their interactions with customers.I highly recommend the T-Mobile store to anyone in need of a new phone or looking to switch their mobile carrier. The exceptional customer service, combined with the wide selection of devices and the knowledgeable staff, makes it an ideal destination for all your mobile needs.I left the store feeling satisfied and confident in my purchase, knowing that I had made the right choice. Thank you to the entire team at the T-Mobile store for delivering such an outstanding experience.
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May 2023 by markeia jones
Ryan & Orvie was the best! Hey are very helpful.. they'll keep y'all in business.
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February 2023 by Matt Mount
Place is an absolute joke, all the negative reviews couldn’t be more true. Incompetent and rude group of people
