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January 2024 by Christopher Cunningham
Had roadside assistance through Hagerty. By some miracle they contracted this idiot. ETA was projected at 90 minutes. Called after 90 minutes to be told that he hadn’t moved because he hadn’t been paid yet. Furthermore I couldn’t ride with him because he didn’t let anyone else in the tow truck. Ok, no problem. Waited another two hours. Got a ride from a friend an hour away. I asked Jeff to call me when he was ten minutes out so I could assist him to put the car in the driveway. Called me when he was there and said he couldn’t put the car where I asked. Ok, no problem, please park it on the side of the road. This moron parks it IN FRONT OF MY DRIVEWAY BLOCKING IT. When I ask him to return to move it he says “naw my job is done.”
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November 2023 by Lynne Jones
I waited 3 hours for the tow company and they never showed up. No thanks
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October 2023 by nicole r
i needed roadside and progressive was sending them out to me. after many hours of sitting in a car with 3 kids and trying to call them and being kicked to voicemail after 2 rings,(o and voicemail is not set up) i finally called and had someone new assigned to me. this place is a hot mess, stay away if you can, they are bad business and i would not refer my worst enemy to them. STAY AWAY
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August 2023 by Lisa Bennett
If I could give them negative stars I would. Guy called drunk with kids in the truck. Thanks Progressive!
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June 2023 by Cora_ DC
These ppl never came to pick up my car that was stranded. Ppl don’t waist your time with this company. It should be shut down. And they never pick up the phone.
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February 2023 by LaToya Guy
Excellent customer service.Service: Long distance hauling
