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“I enjoy this Plaza because of the variety in retailers. I wish they had a Target, but until then, I enjoy what they do have. My favorite places to go are Ross, Giant Eagle, Marshall's, 5 below, and Bath and Body Works. There's also a couple of decent shoe stores, and a plethora of good eateries to choose from.”
“Recently stopped in to open an account and had an awesome experience. The manager was very knowledgeable, super personable, and not pushy in the slightest bit. The other employees were all incredibly nice as well and seemed very willing to help. Most definitely glad that I decided to open an account at this branch.”
“I prefer this particular citizens location. As a select amount of branches are going “CASHLESS” this branch assured me they will continue to keep cash on hand for those rare but necessary cash only transactions!”
“Thank you to Laurie for always helping me every time I come in. One of my recent visits involved an already filled out money order which I was unsure I could cash. She reached out to get the answers I needed and I walked away happy. Thank you for going above and beyond when I needed it!”
“Not sure what the other reviewer was talking about by only giving 1 star. This bank is the best one I've ever dealt with. The big banks treat you like a number. This one actually cares about you as a customer. The 2 tellers Lisa and Holly are always friendly and pleasant and the manager Chuck always takes time to stop and say hi and is willing to make time to talk if you have any questions. Definitely consider Farmers if your looking for a new bank.”
“As far as the people in side. They were polite and informative. My directions as far as how to get there to the shopping plaza or mall. The turn to get to the credit wasn't quite as good as getting to the area. And on certain areas to turn . Weren't quite precise. A few times I mad a wrong turn and took longer getting home”
“Everytime I come to this branch all employees are very respectful and always going the extra mile to help my needs. They should be the training site for new employees.”
“I use the Penn Hills branch. Everyone there is fantastic. I highly recommend Allegent and this branch. I love their free cashiers checks. The bank I used to use for them charges $5 per check. That can really add up! Phenomenal customer service!”
“This is my home bank and I use it for work and personal. Staff is wonderful. The thing that I get frustrated with is not related to this bank but are related to PNC policies in general so know that there's nothing they can do about it. I like walking up to the teller and seeing people in person.I don't want to be pushed towards technology or making deposits in a slot. Let me visit with someone and wait in line if I want to. I've noticed if a line gets long for tellers, a banker often jumps in to help which is great. Business bankers do a great job. I've done wire transfers several times, opened accounts and had questions ... they are always knowledgeable and help. Thank you!”
“Honestly, banking as a few local banks over the years and have worked in the industry for awhile as well — chase really hits all my needs when it comes to bankingThis location is my favorite — I feel like family”
“Shout out to Ed and the team here. Saturday, it's busy, but they are communicative and professional. Had to get a new card and a non standard cash transaction. Everything dealt with quickly and out the door with no troubles.”
“My experience could not have gone better. Took my granddaughter there to set up her accounts for college. We met with Kelly,the manager and my granddaughter thinks she has made a friend for life.”
“Been banking with PNC for years. Every branch I have been in has genuinely nice and helpful people in them, and this one is no exception. Almost a shame that nearly everything is going online when they provide such great customer service.”
“Karen is the BEST! She is always so bubbly when I walk through the door and never gets annoyed with all of my crazy questions. They are all very patient and welcoming”
“So far, I've been very happy with all my various experiences with everyone AT THE BRANCH, both in dealing with my business and personal accounts. I'm also so happy to be able to actually speak to the branch employees directly on the telephone instead of being treated like dirt and wasting huge amounts of my time dealing with awful call centers, like, for example Citizen's Bank's.The corporation and it's upper management team, I'm not so happy with. I advise accountholders tp go to this branch instead of trying to get help through the absolutely awful online banking website, which won't even accept my login info much of the time, and is hopelessly obtuse and riddled with Corporatespeak Crapola gibberish and jargon, and often doesn't work.Good job, Everybody at the branch!P.S.: The photo posted in this listing 9-2023 is absolutely wrong, and doesn't show this branch at all. The good news: You can park right behind the branch or at a parking meter which only costs a quarter.”
“Having the ability to visit the bank without leaving work is a big plus for me. The hours for this branch are the typical banking hours you would expect. The staff inside are always courteous and help you with whatever you need in a few minutes. They offer the typical services you would expect from a bank. Checking and savings accounts, loans, mortgages, etc. Rates are pretty good. Best thing about this is if you are an employee you can have your paycheck direct deposited, or if you have a loan you can have direct debit set up to pay for your loan straight out of your paycheck. They have two ATM locations in the building as well. One is located in the main lobby by the entrance from the parking garage and the other is located in the cafeteria by the vending machines. Just a little tip, they may not always be working right now, but they are about to upgrade and get new machines shortly.”
“Thank you Shayla and Shae!! The employees at this branch (New Kensington - Feldarelli Square) are the best bank employees I’ve ever dealt with. They were kind, helpful, and patient when I was in with my disabled mother handling a fraud dispute. It was a stressful and emotional situation but they made the experience so much better.”
“Great experience. Most days you don't think about your bank, but something came and I need to reach out to the branch and ask for help. They were kind, helpful and nonjudgmental. They worked with me and made my stressful situation a pleasant experience.”
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“I was here a few weeks ago and can't stop thinking about my visit. I talked to 3 women I don't remember their names but they were all so nice and made me feel confident doing something I wasn't really familiar with doing by myself. I recommend this bank to anyone and everyone especially if you're nervous with bank stuff like I was! Not anymore with the workers here :)”