West Elm is a store that offers high-quality, original furniture and home decor to help customers express their personal style. The store features a wide range of products, from mid-century furniture to organic bedding, suitable for every room in the home. Customers appreciate the friendly and knowledgeable staff, including staff members like Mikayla, Sam, and Augie, who provide helpful recommendations, create beautiful design boards, and assist with decision-making. The store’s beautiful displays allow customers to see a variety of furniture options, making shopping enjoyable. Delivery services are praised for their efficiency, with early arrivals and white glove delivery being considered worth the cost. Customers find the shopping experience smooth and satisfying, especially when staff go above and beyond to assist with selections and arrangements. While some reviews include negative comments about customer service experiences, these are often resolved quickly and do not reflect the overall quality of the store. Overall, West Elm is seen as a reliable place to find stylish and high-quality furniture, with friendly staff and excellent delivery service. The store encourages personal expression through its diverse and well-curated home furnishings, making it a popular choice for those looking to enhance their living spaces.
Kind and friendly staff (shoutout to Mikayla who helped me). Knowledgeable of furniture products and quick with service. Beautiful store with plenty of furniture to display and sell.
March 2025
Staff were helpful. No issues trying out the furniture.
July 2024
Had an awesome experience with Augie! Augie gave amazing recommendations, helped us make the decisions on the pieces by taking into account our style preferences.
