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August 2024 by Dale Lehman
Positively the worst experience ever. Do NOT go to this location, they cannot be trusted. It’s been a total nightmare since the very start. Very dishonest. Hidden fees. Should be the same cost every month, but repeated added charges. Of course, when I call they make changes to reduce the fees. Terrible experience. Bye Verizon, never again
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July 2024 by Ana Eiras
My husband and I went back to try to fix an issue we had, from a plan an employee had sold us, in which we lost some old features we had and appreciated. The first lady that sat with us was... ok at first and then we could tell she was not going to help us understand our options. Then the new senior store manager, Da-ron, jumped in and was truly a pleasure to interact with. He walked us through all of our options, with a smile, showed us how to manage the features from our phone, gave us a few options. Before he jumped in, I was considering changing plans, but will not be doing so now. I hope Verizon compensates well and makes an effort to retain people like him. I would highly recommend this store based on our experience with him
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July 2024 by Sciarrino’s Pizza
Bad. Manager wanted to belittle me.
I went to return a WiFi router I was given when I bought a phone. He said I signed a conteact. I said no. I just came to get a phone and the sales associate sent me the router. He rolled his eyes and with attitude, told me I can’t drop off it there. Trying to convince me I need their internet service. I just left. Sent it in myself.
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June 2024 by Ragu Gurumurthy
Horrible experience. Tried to sell an extra line when all that we wanted was an upgrade. Tried to expalin we don’t need it .. but, we’re relentless… finally walked out. Not sure why… they were supposedly saving a few dollars for us and we did NOT want additional line. As, in the long term, will land up costing.
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June 2024 by Emily Sprague
This was an amazing experience! I had been to the Havertown Verizon beforehand and was yelled at and told that what I was saying didn't matter at all. It was a very confusing and horrible experience. Going to this Verizon store, they greeted me and helped me within seconds of walking in the door. Isaac was great, listened to my weird situation and helped me so wuickly. I was out after 5 minutes. He didn't charge me any extra fees or anything. It couldn't have been more of a polar opposite experience than what I had just encountered at the other store. Thank you so much for all of your help!
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May 2024 by Susan P.
Everyone in the store was friendly and helpful. However, didn't appreciate the sleezy salesman tactic of promising certain discounts and not following through on them. I worked with Mike C. and contacted him twice about the discount he promised and he never took care of it. Seems they only care about customer service until you sign your contract.
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May 2024 by Shivana Ramdin
Thank goodness for Isaac! Isaac's customer service was impeccable and he helped me resolve an issue quickly. He was courteous, effective, and straightforward - talk about great customer retention! Thank you Isaac!
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April 2024 by Gerald Philipp
Service was Quick and the staff were friendly.
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February 2024 by Do Co
My son and his friend was in the store on Friday at the Ardmore, PA location trying to receive service for his phone when a worker proceeded to work with him then dismissed him to go the back. They waited 25-30 mins with no further service and then the police were called and went into the back. After another 30 mins, The manager falsely accused them of fraud and refused service. My son and his friend had receipts and other information required and for them to be treated like this from some members of the staff is a whole embarrassment. The manager and that employee especially both need to be replaced immediately and Verizon needs to apologize for this nonsense.
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February 2024 by Sakinah Damus
Literally worst experience of my life the sales rep was extremely rude Jennifer only to bring a loud belligerent manager His name Jach who was screaming and announcing my transaction through out the entire store. Please do not go to this store customer services sucks
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February 2024 by Sory Toure
I had an amazing experience at Verizon. I spoke with Jason and Marc. All I needed was a sim card but theytreated me as if I were buying a new phone + service. I highly recommend them.
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February 2024 by Jude Anthony
I have repeatedly patronized this store over 5 years. they remolded the store and hired new employees that are absolute jerks. They did not have any cases for the flagship iPhone they sold me 1 year ago and told me to “go look at Sears” which dosent even exist anymore, and mind you this guy was like 20. Employees were vaping outside the store and when I went to actually purchase an item and they told me they could not process the transaction and I had to wait 30 mins. Terrible service, go to T-Mobile or something
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February 2024 by Carolyn Srinivasan
Marquis was terrific!
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February 2024 by gigi
Kurt and Aaron assisted me tonight with purchasing a new phone. They were both amazing, so helpful and patient. 10/10 would recommend.
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January 2024 by John mcnamara
Fast friendly service! Even though I didn’t get the refund I went there for, they handled the situation professionally and nicely.
