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“My wife and I were recently in the market looking for new mattresses and wound up going to KOP mall to check out all of the mattress stores on Labor Day weekend. We tried Tempur-Pedic, Purple, and SleepNumber in that order. When we first went to Purple we met Lauren who is one of the Sales Managers at the KOP location and she was great but understood my wife and I were making an investment in our sleep. She had us try out all of Purple Mattresses options and we were pretty sure we’d be coming back but we had to try SleepNumber before making our final decision.
Ultimately we came back to Purple and decided to go with their mattress and bed platform as it suited us best. Lauren got us all set up to have the mattress and bed frame delivered, the process was pretty easy and she wasn’t pushy at all which we both appreciated. When the bed and frame was delivered we were expecting a couple of the purple gadgets we had seen so many people online get that we didn’t. I reached out to Lauren a couple weeks later and explained that we were looking forward to getting those and she immediately sprang into action and had a little Purple goody bag delivered to our place in a couple days. She is amazing, she is quick to respond to any questions you may have, she isn’t pushy like most sales folks especially in the mattress business and she truly believes in the Purple product. If you are in the market for a new mattress to help you sleep better, feel well rested and recovered (I am in construction so that’s highly important to me) I would suggest Purple all the way. Also, if you’re looking for someone who truly cares about your needs, ask for Lauren, she’s literally got your back!”
“Larry was so knowledgeable and took a step-by-step approach to helping us find the perfect bed that was within our budget. We are both convinced that we chose the best bed for us.
We phoned back in after a couple months with concerns that our bed wasn’t breaking in as much as we hoped. Larry guided us through a few methods of accelerating the process so that we could be certain of the need for an exchange by the deadline.
Near the end of the exchange window, we went back to reassess our choice and decided to upgrade a similar bed with slightly better-for-us properties that we had glazed over previously (I had largely written off foam mattresses). Larry was very gracious and guided us through the exchange process, ensuring that we made use of every benefit afforded us by Mattress Firm.”
“We were recently looking to replace our mattress and happened to stop in the Tempur-Pedic store at KOP. Shiela helped us while we were there and it was a fantastic experience. She answered all of our questions thoroughly and set us up to try every bed in the store — it really helped us figure out what we were looking for. Thank you!”
“I was totally satisfied with the service that I received at Mattress Firm associate. I love when walking into a store and being greeted. That makes me feel reassured of decent service. Thank you.”
“Yes, Yes, Yes. I went to Mattress Firm in Springfield, Pennsylvania and got my dream pillow top mattress. This was my second visit. I got to lie-on, roll-on, and sit-on, I wanted to take a nap, but had to get home for the Eagles/Jaguar game on Sunday, November 3, 2024.
Rich was excellent at getting me to buy this particular mattress and not letting me buy the cheap, cheaper, cheapest mattress, because I fugal. Due to his knowledge and expertise in the field and explaining the difference between the two, but it was still my decision.
I had taken a picture of the other mattress during my last visit, which was on sale then and today the price was much higher. Rich stated he would honor the sale price if I wanted to buy. That mattress didn’t have my name on it, the more expensive pillow top won today. Even though I spent more money, I happier with my brand new floor sample mattress.
Thank you Rich, see you in about 20 to 25 years.
Also, The Eagles Won, a nail bitting game in the 4th quarter?”
“I went into the store with a certain look in mind for a free standing fireplace. The one I liked fit perfectly. The salesperson was extremely helpful. The delivery was on time and fast. As you can see, set up and ready. Thank you!!”
“I haven’t had to buy a mattress is like for ever, that being said I stopped at Mattress Factory in Springfield PA today and purchased a mattress. Andres was my sales person and he was great he answered my questions and listened to what I wanted as well as what I wanted to spend. I recommend them!”
“Alex was very pleasant and friendly, he showed me quite a few mattresses and I tried them out . I found a perfect match . I truly appreciate his enthusiasm and kindness. Thank you”
“The dynamic duo of salespeople (who management is breaking up as of today after 4 years together - booooo!l) did a great job closing the deal with me on a bedding solution. I hope they do well in their new stores.”
“The salesperson was very knowledgeable and patience. Forgive me for forgetting his name, but he was very helpful with everything from the technology to the pricing. Although we had sticker shock, our last mattress purchase was over 15 years ago, but he was able to direct us to a very good mattress and frame within our budget.”
Open 24 hours
7569 Haverford Ave, Philadelphia
Mattress Stores
“Awesome experience with Rob. Such a nice way to shop for a mattress without the slimy used car salesman of other big box mattress stores. Straight forward pricing and delivery on my timeline. Thanks rob!!!”
“Onnee is amazing!! My husband and I began our mattress journey feeling doubtful that we would find a good fit for us as we have different preferences and sleep habits. Onnee spent a ton of time with us in our search and was super knowledgeable and encouraging. She really helped us recognize what was important for each of us in a mattress and was happy to answer all our questions. She helped us find the perfect mattress - can’t wait for it to be delivered this weekend. Thanks Onnee!!”
“I walked in knowing that I needed a very best mattress for my back and Derrick was so helpful. I appreciated his professionalism and his kindness. Looking forward to receiving my delivery this week!”
9AM - 9PM
2304 Oregon Ave, Philadelphia
Mattress Stores
“So far so good! Marsha was a great help with my order. She knows her stuff! And is very pleasant to do business with! If you’re looking online, stop in the store also and buy local. You’ll get the same or even better deal.”
“I went to Mattress Warehouse and was greeted by Olga. She helped me understand the difference in mattresses - extremely knowledgeable and pleasant as well. She walked me through the process and I pulled the trigger! I feel confident in my choice - I was well taken care of!Thank you Olga!”
“i loved this store until my third Purple mattress warranty claim in as many years. Suddenly no one could be bothered (except Sarah) Everything is done online with no 800 number. By third claim (at $200 per claim) I wanted to talk to a person in customer service.. The live chat service sucks.. The only way I was able to get action was by overnight letter to the CEO. After that everything fell into place but it was like pulling teeth. lots of excuses. "He's not in today." "She's not in today" "I have other things to do" Just a bunch of bullshit trom tenured employees. There is no excuse. I recommend this store all the time but have now edited from 5 stars to 2 and im being generous.
edit. Mattress Firm took great care of me and went above and beyond to rectify. I have been recommending the store on Chestnut St Philadelphia for years and still do. Sara and Antonio have been there for years. Very accomodating!”
10AM - 9PM
1300 MacDade Boulevard, Woodlyn
Mattress Stores
“We actually visited your Woodlyn store three times. First, to get an idea of what was possible, then to price, then to compare. Woodlyn came out on top every time. Keep it up.”
“Returned to Raymour & Flanagan to purchase the final 2 pieces of my bedroom set. Kim in your King of Prussia store was great to work with. I will be back to update another room with furniture from Raymour in the new year.”
9:30AM - 5:30PM
206 Arch St, Philadelphia
Mattress Stores
“We recently purchased a high-quality couch and two living room chairs from Grossman furniture and couldn't be more satisfied. The items were delivered earlier than anticipated and with great professionalism and care. The furniture itself is top-notch, adding a perfect touch of comfort and style to our home. Susan took the time to understand our needs and preferences, ensuring we found exactly what we were looking for. Highly recommend Grossman furniture to anyone in need of high quality furniture with expert advice and exceptional service”
“bruce was lovely kind and so compassionate to our daughter with autism
and myself
I will only buy furniture from bruce moving forward !!!
he is wonderful and should be celebrated for his kindness
love your new friends
the fiumaras”
“If you need a bed, go to Tommy at Mattress Warehouse in Springfield! He was great! Didn't push us towards any sales! Showed us all the features without being overbearing! He was great!”
“Ordered for the first time though Instagram, was quick and easy and the furniture is beautiful! I'm pleasantly surprised at the quality and it was definitely reasonably priced for what it's worth. Will definitely be ordering from here again!”
“Nick at Modani Furniture in King of Prussia and the Rose were so nice and so helpful with helping me choose my beautiful new kitchen chairs. They are perfect! Nick helped me get out of my comfort zone with the color choice!”
9:30AM - 7PM
13 Chester Pike, Collingdale
Mattress Stores
“Excellent quality of furnitureI love my new couches, my dinner table set and my new bedroom setAlso Sayon and the management team are very patients, professionals and excellent”
“I had a very informative and very nice experience with James. He showed me the differences with between mattresses as well as different brands. The attention and service I received was excellent! I am very happy with my purchase! Thank you, James!”
“Wahid Alam was a very good sales person. He showed and explained the different living room sofas to me and my family. He also showed me the purple mattress I will be back to buy. He gave us a water and escorted us to the restroom. He was very patient as most people are not.”
10AM - 9PM
65 Baltimore Pike, Springfield
Mattress Stores
“I cannot say enough about the Service received. BRUCE is amazing. Excellent salesman. Very helpful, above and beyond followup and made purchasing an easy process. He knew his products and offered his insight into size based upon my apartment location. We wanted some out of the oridinary special order items and he made them happen. We will definitely be back to purchase again.”
“Excellent. Helped me to purchase both relax the back chair. An office chair.
I had to travel 64 miles to the closest store. Well worth the drive.”
“Bought a lounge chair that’s extremely comfortable. Delivery guys are quick, efficient and were particularly careful not to scratch any walls. I’m happy with purchase.”
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“Rachael was super helpful and knowledgeable on our recent washer/dryer purchase. She thoroughly answered all of our questions and made sure we were comfortable with our decision before finalizing the purchase. Additionally she was not pushy in any way - which was definitely a refreshing experience!
Overall, she made the entire buying process easy and stress-free. Looking forward to visiting Gerhardts again and having Rachael assist with our kitchen renovation when the time comes.”