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May 2024 by Alexandra Cellucci
I have never experienced a high wait time here. Staff is friendly, personable and knowledgeable. I definitely recommend for your local urgent care.
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April 2024 by Josh Gardner
Can’t get anyone on the phone for information on how drug screens work. What horrible customer service. Everyone I’ve been transferred to can’t get anyone on the line from This center either.
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April 2024 by Rose Mary Cicolello
i have been there several times and received excellent care each time. i usually had a very short wait time and staff-was anything but rude. They were friendly and informative and helped to make the visit as pleasant as possible.
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December 2023 by T Miller
Professional, quick, respectful, caring service! From check-in to triage to treatment & testing then discharge the whole process was great. All staff cared about my well being. The staff also listens to you & doesn't try to brush you off like lots of other clinics tend to do. I am VERY satisfied with my visit & treatment. I will be returning here for future care . Thank you UPMC and all you staff at your Annville PA location.
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December 2023 by Thomas Miller
I don't know about all the bad reviews because I had a great experience! The staff at check-in was very professional & kind. When I was sent back to the treatment area I wasn't waiting more than 5 minutes. When they took me to a room the nurse came in right away and took information about my illness then again it wasn't more than 5 minutes to a PA came in. He listened to all my problems & concerns, ordered a test & quick diagnosed my problem. They are even calling me back n a few days to make sure the medicine they prescribed is working. I would recommend the Annville PA location to anyone.
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October 2023 by David James
They never sent my urine test out for a job. Had me wait a week, then decided to tell me after costing me the position. The only thing they could say is "were sorry". If they can't simply send a urine out for testing then it's clear they are incapable of handling people's well being.
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June 2023 by Rachel
i would give 0 stars if i could. the male dr angle is disrespectful and was telling my mom to “shut the hell up” and put his hand in my moms face and then when i was trying to get my usual prescription that i always get there , they kept cutting me off and saying i was wrong when it’s ON MY CHARTS that i get prescribed it every time and i also get medicine the same day i get tested but this time all of a sudden i had to wait until after the results came back which takes about a week. their test results are also faulty and incorrect. i would go anywhere but here. oh and when i went to get xrays i was waiting for an hour when i was first in line & then multiple other people kept coming and telling me they didn’t even put my name down to get them when they are the ones who sent me over there in the first place
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February 2023 by aisha jaffri
Extremely dissatisfied patient experience- waited with 6 year old for over 50 minutes with no one to check up on me or acknowledge we are in the room.And, no apologies offered!
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February 2023 by Jason Supko
No help
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January 2023 by cameron gooden
People are rude with 4 hour wait looked like a nightmare..
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December 2022 by Kurt Leuschner
My family had a very positive experience here getting tested for covid. Everyone was extremely friendly and helpful. The facilities are really big and clean. The CNP also found our infant had an ear infection that we didn’t know about. We will definitely be back.
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December 2022 by La'Toya McPherson- Cramsey
Chris just took my money, KNOWING that there was NOTHING he could do for me. I'm truly DISGUSTED. When I tell you my symptoms just tell me to go to the ER because you CANNOT or ARE NOT willing to help me. He wouldn't even do an X-ray to see what was wrong with ny foot. He looked at it with a light and told me to ice it and keep taking pain medication that I'm taking for another issue. Could it be because of my brown skin I should be able to take the excruciating pain. THIS PLAC IS A JOKE AND THEY NEED TO HAVE REAL PRACTIONERS WHO WANT TO HELP PEOPLE. ESPECIALLY PEOPLE PAYING OUT OF POCKET. It's no wonder the parking lot is empty. If I could give zero stars I would.
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December 2022 by Joe Galebach
Fast & friendly staffShort wait times.Modern / clean facility
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December 2022 by Susan Magni
Completely disappointing experience. I arrived at the location without a mask. My fault, but when I apologized and asked for one, the girl at the reception desk literally rolled her eyes at me!! Seriously?? So rude. My experience was no better back at urgent care. They wanted to treat me, however, had no imaging. Treat me for what?? I had an injury requiring an X-ray. How ridiculous!! Urgent care? I think not. The staff are rude and uncaring. Not sure what happened, it used to be a great place to go for care. Not anymore. Go elsewhere. I went to Wellspan urgent care and received excellent care!!!
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December 2022 by Debora Jennings
On two occasions in 2 months, I walked in and waited in line the first and only patient—and waited 5 min to be waited on while 3 ppl behind the reception desk were scrolling on their phones. They completely lacked customer service interactions. I was promised a script to be sent to my pharmacy, and it was never sent. I called Annville Express Care 2x abt 2 hours apart letting them know my pharmacy still didn’t receive the script. They promised to call the pharmacy and update me. No call either time. I called my pharmacy 2x who finally reached out to AEC. Keep in mind this is the 2nd time this exact scenario happened in 2 months. Never leave without a paper script in your hand!
