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October 2023 by Rowland Bynum
The green lawn waste can was not emptied on the due date. When I called, the system stated that the lawn can was emptied, which wasn't the case. Also, I called several times because the automated system minutes would not transfer me to a person. It took several minutes and it was very frustratingService: Trash removal & disposal
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October 2023 by Patricia A Rapp
Excellent service and dependable business. Enjoy the autopsy feature and information on website.Service: Trash removal & disposal
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October 2023 by Roman Marte
I am normally very happy with WM customer service and pick up. However, I called to have a bulk pick up. Four very small dining chairs i was told I could only put out one each week. I did what they ask starting on the week/day I was told to put it out. First week I put a chair out. No pick up. Thought we’ll maybe I’ll try next week. Put the same chair out. No pick up! Third and fourth week no pick up. The most frustrating thing was when I called to ask them about it I could no longer speak to a person. They had changed to online service only. There was not an option to explain what had happened and no way to reach anyone. Very disappointed!! I want the way things were handled before. I actually got to speak to a person before the change. Thank you, SueService: Junk removal
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October 2023 by Richard Wheland
They have been very reliable. Pickup site has always been clean even before the new trucks. I like the hazardous pickup also. Very reliable, more than me actually. (Forgot to get pickup out early).Service: Hazardous waste removal & disposal
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October 2023 by Susan n Mike Loch
The representative I spoke with was very helpful however the replacement can she said would be delivered for last week never came. This is the 4th broken promise since August.Guess I won’t be paying my bill. Let’s see how you like broken promises.Service: Hazardous waste removal & disposal
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October 2023 by Krys Gray
The prices have gone up drastically. It is almost impossible to get a real person on the phone. The new cans make large scale items impossible to get rid of reasonably. The men who take my garbage are still great.Service: Junk removal
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October 2023 by Deborah Schulties
Prior to this week our garbage wasn’t emptied completely. In fact only half was gone for 2 weeks and there is no one to verbally contact. Very upsetting. Usually we have been happy in the past.Services: Hazardous waste removal & disposal
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October 2023 by Drew Snyder
Always professional and on time. Every worker I've interacted with has been very courteous and respectful. Very happy with WM!Services: Hazardous waste removal & disposal
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October 2023 by Amy Checkan
We have had service since July. We are now in October and still have not received garbage cans. After 5 calls, and countless promises they will be there the following weeks. Due to our garbage not being in cans (bc they have not provide one and refuse to pick up unless in cans provided from them.) Several times they have refused our pick up leading to garbage being all over our neighborhood. The garbage not only was all over the place but there was glass left all over where children play.After several calls, hours spent on the phone from different members in our house, they still have not provided a garbage can and refused pick up today. All this time they have consistently billed us for all of the missed pick ups and have billed us for the cans that we will do not have. This is just unacceptable service.
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October 2023 by Florence Poholek
I ordered new trash containers on Sept 5th and was given a date for delivery Oct 4th. Put out old containers on the 4th for exchange and never came. I finally got a chat to tell me new date of Oct.6th and again put out barrels for exchange and again a no show. an hour getting in touch with W/M and now the 17th. We will see. but an email to let me know they were not coming would be in order and they have billed me for the exchange which a month and a half later has not happened yet.
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October 2023 by George Brown
The new containers need to vary in size based on customer usage. They are difficult to store, difficult to maneuver when full especially when our home is several hundred feet from the township road. The new system for pick-up does not work well for hilly terrain.
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October 2023 by Robert Longfellow
We have a very necessary backyard service here and the guys doa great job in returning our cans back to the garage....we so much appreciate the extra effort they make....Many thanks.Services: Yard debris removal
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October 2023 by Brenda Nine
BJ & Josh are the best & have been my trash & recycling guys for years!!! Very rare in todays world!!! Keep up the great work guys!! Harmony Boro loves you both!!!!Services: House & garage cleanouts
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October 2023 by lisa jones
Always pushes the can back in place and close the lid. The guys are very nice and courteous. Keep up the good work.Service: Trash removal & disposal
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October 2023 by Timothy Burns
Scheduled on line pickup.Ordered two (2) bags. Received one(1) bag.Read that whatever didn’t fit in bag , to stack along side. I did that.Unfortunately, on day of pickup,Driver was only authorized to take bagged material.So John, the operator, was very gracious, and listened in, promptingMe to order three (3) bags.Pickup scheduled for 9 October..It is an excellent serviceService: Hazardous waste removal & disposal
