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May 2024 by Boss Hog
They do there best. But, the old days are missed with Verizon.
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April 2024 by David Johns
Patient, knowledgeable, and empathetic
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April 2024 by Johnny Lit
Hands down worst customer service we have ever experienced. Not once but every time we have to deal with this store its been a terrible experience that we dread and try to avoid at all costs. DO NOT GIVE THESE PEOPLE YOUR BUSINESS AT ALL COSTS. Been repeatedly lied to, beyond poor attitude from employees, did not have the knowledge to answer questions nor the wherewithal to find correct answers that greatly impacted buying decisions. Me and my wife cringe when having to visit this store.
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January 2024 by Brenna Leech
Janelle was an absolute rockstar! Got me all set up with a new real estate business line on my ESim, helped me test it out, all within 30 mins, all virtually, and all during an ice storm here in Oregon. Give this woman a raise and a pizza party. But seriously, thanks so much Janelle. OUTSTANDING customer service.
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January 2024 by brian houghton
Went in signed a new contract, got 2 new phones. Wanted to keep my old numbers they said no problem we will take care of getting them ported over, 2 days later still not done and I had to call to get the transfer pin number for them because they caught through. One line they still haven't started to port so I don't know when that will happen or if it even will. Guessing I'm out a few hundred dollars and have 2 brand new phones that won't work, Goodluck getting me to pay a bill when I don't have servic6through you.
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December 2023 by Lindsey G.
I would highly recommend this Version Wireless to anyone , honestly. I've always had a terrific experience when I've went into this location, whether to buy/upgrade my phone, buy accessories, get help with my device in general or even ask how to do something, they're always happy and welcoming. I'm happy to have my phone service through Verizon.
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December 2023 by Dave Dax
Staff was very helpful and friendly
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November 2023 by Wanda Reffner
I would give this zero stars if it would let me. I ordered the new iPhone 15 plus that came to me damaged when it got delivered to me. They don’t want to even exchanged the same product for me because they’re claiming they’re out of stock, but when you look on their website for this store they actually do have the phone in. This is how they treat their customers. You’re better off going elsewhere doing business.
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October 2023 by Joshua Garman
Very friendly service
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August 2023 by Shawn Polzin
The vibe was amazing at the Altoona store!! Kateland and Kashema were phenomenal and made my visit seem like I was the most important person.
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July 2023 by Lynne Burke
I walked in and asked for an I Phone the cheapest way possible and for the process to be stress free. The manager introduced us to Nate and he delivered exactly what I asked for. This was by far the best and easiest Verizon/cell phone experience/purchase I have ever had and I'm honestly so grateful. No stress!!Thank you Nate!
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July 2023 by Darrel Weld Jr
Walked in. Two displays. Apple. Samsung. If you're looking for something from Motorola - apparently Vzw has no options for you.Five minutes of wandering back and forth without eye contact from anyone with a nametag, so I left.I used to work for Verizon Wireless, and I'm honestly just considering going with the $100 Walmart phones. It's cheaper in the long run.Yeah you will have to buy a new one every year, but it is still better than dropping a thousand and praying you don't get a lemon. Dropping a thousand and praying to baby it and make it last 4 years by shutting off any kinds of software updates. Service is about the same on all carriers anymore - so vzw and att lost their only real benefits.There aren't even any reliable flip phones to 'downgrade' to if you want to go back to just making calls with your phone and using a computer for everything else. You'll still end up buying one every year or two.
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June 2023 by Susan Lh Gorba
Very helpful and knowledegable
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June 2023 by Austin Plummer
The lines are always super long here!
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January 2023 by Jerry Learn
I needed a solution for home internet service and Shawnna Allison was a great help. She was patient and answered all of my questions as we worked through the options, and settled on the best device/program for my needs.
