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January 2024 by Shaina Harris
12 people in line and one person at the window?????
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October 2023 by tim wright
absolute garbage. whoever is the postmaster should resign. can't properly do anything right. always get other peoples mail. Even when shown a death certificate we still get their mail. tired as hell paying taxes when this is how the government does mail.
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October 2023 by josh saxe
Terrible. Make sure you have a half hour to waste at minimum. Just about all day long there is a line of people. Only 1 person working window always.
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June 2023 by Donna B.
I want to take a moment to express my heartfelt appreciation and commendation for the exceptional service provided by the Altoona, PA Downtown Post Office. Their dedication to outstanding customer service and consistently prompt deliveries has left a lasting impression on me.Whenever I use their services to pick up packages for delivery, I am greeted with nothing short of excellence. The delivery personnel are not only incredibly punctual, but also remarkably personable. Their friendly demeanor and willingness to go the extra mile to make every interaction a pleasant experience.On one occasion, when a package I was eagerly expecting failed to arrive, I turned to the Post Office's website for help. I reached out to them, and to my delight, they promptly responded, providing me with the status of the package and addressing my concerns to my utmost satisfaction. Their efficiency and attentiveness in resolving the issue were truly commendable.I have needed to contact them multiple times through their webpage for various reasons, and each time, they have been incredibly responsive, ensuring my inquiries are addressed within a reasonable time frame. Their commitment to customer satisfaction truly sets them apart, as they consistently go above and beyond what is expected of them.The Altoona, PA Downtown Post Office has truly exceeded my expectations, not only in terms of their exceptional customer service but also in their unwavering dedication to timeliness and professionalism. They take great pride in their work and strive to provide the best possible experience for their patrons.Considering my consistently outstanding encounters with the Altoona, PA Downtown Post Office, I wholeheartedly give them a five-star rating. I highly recommend their services to anyone in need of reliable and efficient postal service, as they have proven repeatedly that they are an exemplary team of professionals who truly care about their customers.Thank you, Altoona, PA Downtown Post Office, for your exceptional service and for consistently going above and beyond. You have earned my utmost respect and gratitude!
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May 2023 by Seth Yednak
0 stars. I waited for 45 minutes for a "supervisor" to find a package that was supposed to be picked up. For the bald men with a pony tail in the back to tell me it was going to be delivered to my house in 15 minutes without me being there because I was at the post office. Worst customer service ever
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April 2023 by Tim Star
Good service and decent hours, I've never had an issue sending or receiving anything.
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March 2023 by Jenna Underwood
If I could give them a zero star.....I was instructed by the Post Master what to write on my customs form. It was wrong. Not only wrong, but she forged my signature on the form.The pkg came back because of the description I was TOLD to put, again, FROM THE POST MASTER. This was a $100.00 mistake on her part. Now the post office has refused to give me a refund for a mistake that was, admittedly, their fault. The pkg never left the US. I also got an email saying that the pkg was returned at the recipients request.IT NEVER GOT TO HIM!!!I'm so disgusted.
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March 2023 by C. Hav
Thank you for opening my mail and returning it back to me. This letter contains names birthdays and social security numbers of my whole family. Now I must worry. Since no one wants to answer the phone this is my way of contacting you
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February 2023 by Kim L.
my package has been pending acceptance at Altoona PA post office for 14days. Bought and paid for but can not get it delivered from this post office. I live an hour away and all I need is someone to accept the package and move it to my local PO.
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December 2022 by Andrew Brantner
"Delivery attempted, but front door or driveway was not accessible"If a mailperson were putting mail in the consolidated mailboxes a simple 180 turn would put one in a direct line of sight with our unobstructed driveway and walkway to the front door Complete with a backlit house number plate.I hope this was just laziness because the only alternative would be a level of incompetence so devastating that would just make me feel bad for being upset with such a pitiful human being.
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October 2022 by Matthew Stauffer
Been problems with my mail not getting to my mailbox and I get informed delivery so I know each day via email what I should be getting. so many times the stuff never shows up. They held my mail for a month but now I'm nervous to continue having things come to my mailbox (in an apartment building so someone could be stealing my mail and/or packages). I shouldn't be forced to pay for a PO box when I'm not getting my mail delivered.
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September 2022 by spencer smith
They 9 out of 10 times do not deliver my packages and my regular mail to the correct address. IT is not that hard to deliver mail to an address. This is beyond ridiculous.
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September 2022 by Just a Lamp
Once you get through all the automated phone stuff, (wait and then press 6 when prompted) you can speak with a real person!! Very helpful.
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August 2022 by Scott O.
Mark the gentleman responsible for doing passports at the Altoona Post office is very unprofessional. I would suggest alternate locations for this type of service.
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May 2022 by Ashley Wilson
I have never had an issue with anyone at the Altoona Post Office but today I have a special acknowledgement for an employee there by the name of Theresa. There was an issue with my paycheck, coming from a location that isn't local. My employer didn't get my new address in time to send it to the right address and unfortunately there was a pretty big mix up as to where my mail was going and where the check was. Theresa knew I desperately needed my paycheck, because I'm like a lot of people these days and live paycheck to paycheck. She went above and beyond and searched high and low for my check, she called me back and told me she found it. Her customer service was excellent, she was kind, understanding and compassionate to my situation and did everything in her power to help. Thank you Theresa!!! Your help was beyond appreciated. Give this woman a raise! (:
