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August 2023 by Martha Ellen Everhart
The woman was very rude. It seemed to me like she really didn't have time for me. Why have Associates getting paid for doing nothing and one ends up with calling T-Mobile Customer Service anyways. Now these 5 and dimes Stores need to go. They are not trained very well to answer questions. And I called again to T-MOBILE Customer Service and instead of helping me with my problem with the new phone I just got she informed me of my Bill. I wished someone comes up with a plan so that these CEO'S gets lesser pay and we can refunds to join a newer Cell Phone Service that isn't robbing people.
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July 2023 by TABITHA COYNE
Had a good selection on T-Mobile phones. Stuff was very helpful.
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June 2023 by Russ Temple
Awsome services n great choice If u need a phone n services tell them I sent ya
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March 2023 by Burns Dixie
My husband and I are handicap and elderly. We went to get new phones. We can't use our phones in our area, we tried to return the phones and we're treated really bad. Will never use t mobile again.
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February 2023 by Michelle Nottingham
I recently got a new phone and was having a hard time installing it well not installing it but getting the phones recognized the SIMS card so I had to take it to T-Mobile and have them do it they always make it look so easy
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October 2022 by J. Landry
Very helpful and everything was successfully transferred to my new phone so no lost contacts. Very knowledgeable staff.
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July 2022 by James Harbaugh
Stopped in to see if I could get a better plan from them than Verizon and let’s just say they are my new go to place . Staff knows the answers , products and services they provide. Very happy with my choice to switch. When I was done I left the store with more than the competition offered and a better plan. Will recommend them to anyone.
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May 2022 by Freeman
I’m visiting from the UK and needed a simple SIM card for mobile data. We were served by Rich, who was able to provide exactly what I needed within minutes. He quickly recommended the right plan that was compatible with my phone and helped me get everything set up. He was EXTREMELY friendly and helpful. He really knew his stuff, and went above and beyond in providing us with helpful tips, not just about getting the new sim set up but also how to store the old one (taping it inside the phone case — genius!!!). I also really admire that he was not pushy and did not try to sell me anything I didn’t need. I felt we were in safe hands. Rich is an absolute hero and I will definitely be returning to this store whenever I need something phone-related in the US.
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May 2022 by Mike Freeman
I’m visiting from the UK and needed a simple SIM card for mobile data. We were served by Rich, who was able to provide exactly what I needed within minutes. He quickly recommended the right plan that was compatible with my phone and helped me get everything set up. He was EXTREMELY friendly and helpful. He really knew his stuff, and went above and beyond in providing us with helpful tips, not just about getting the new sim set up but also how to store the old one (taping it inside the phone case — genius!!!). I also really admire that he was not pushy and did not try to sell me anything I didn’t need. I felt we were in safe hands. Rich is an absolute hero and I will definitely be returning to this store whenever I need something phone-related in the US.
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January 2022 by James Muir
This was the first time in the store and it couldn’t have been a better experience.Frank handled our needs which were substantial with grace, excellent technical skills and extreme patience. We’ve been through many phones and had an over 50 year relationship with our previous carrier but finally tired of the arrogance and confiscatory pricing. Couldn’t be happier with our choice of T-Mobile this outlet. Highly recommend.
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November 2021 by Joan R.
My phone was acting up and I happened to be in Altoona and stopped in at the store in Logan Valley Mall. The two good things about the store are that it's conveniently located and easy to find inside the mall and that's where it ends. This would be the 3rd T-Mobile store that I've ever been in and have always found the employees to be knowledgeable, efficient and friendly. There were 2 employees in there who were with customers when we got there. The employees seemed to be having difficulties with the computers, signing the people on to their new phones etc.... Not long after we got there another customer came in who got helped by the employees while we stood waiting. After about 45 minutes I asked a customer if he would look at my phone as I was sure it wasn't going to take much to get it working right, if my 15 year old grandson was there I'm sure he could have done it. While the customer was looking at my phone the one employee took did something to it that took 5 or less minutes and said "Yours is done" and nothing else. When I asked what was wrong she said "Yours is done". SO...the trip to Greensburgh or Johnstown is well worth it if you're looking for knowledgeable, efficient and friendly service. I will not be back to Altoona T-Mobile ever again.
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October 2021 by Chelle
Great experience, friendly service! Sierra helped me make my purchase and made sure she answered all my questions! It was the best experience I've ever had at a mobile phone store for sure!!! ? Thanks Sierra & T-Mobile!!
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September 2021 by Jim Muir
This was the first time in the store and it couldn’t have been a better experience.Frank handled our needs which were substantial with grace, excellent technical skills and extreme patience. We’ve been through many phones and had an over 50 year relationship with our previous carrier but finally tired of the arrogance and confiscatory pricing. Couldn’t be happier with our choice of T-Mobile this outlet. Highly recommend.
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September 2021 by Brenda Hazenstab
Cheri lwas awesome. She ended up staying after closing to make sure that we had everything we needed.
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September 2021 by Lisa Allsopp
Frank is awesome grate and friendly and helped me in sec...he should be the ceo..ty frank for days I went to stores and calls trying to fix my phone screw u Walmart frank did the job..t-mobile by Walmart go to frank tell tiff sent u
