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June 2022 by Elaine F.
Needed to contact customer service about a return of a mattress in a box. They will not answer the phone. The mattress is defective and would not flatten out. They only give me the option to return it to the store. If I could return it, I wouldn't have had to buy a rolled up mattress to begin with! ANSWER YOUR PHONE!
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May 2022 by Marla Pennabaker
This review is for the Altoona optical center. My husband had an appointment at 12:45. Upon arrival there were 3 girls sitting at the desk that were clearly irritated to be disturbed. He told them he was there for his appointment. One of them said the technician called off today and they are cancelling his appointment. When asked why they didn’t call they said they tried to call everyone. My husband said there was no call and one them said they talked to someone this morning. This was clearly a lie. They have his cell number and no one called! We drive 1 hour each way. They have such terrible attitudes each time we are there. We are done with Sam’s Optical.
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February 2022 by Shyanne Marie
Short staffed Plays favorites with day shift and the cashiers Makes excuses not improvements I'm glad I quit when I did.
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February 2022 by Jolene Macy Griffin
Horrible experience there tonight. I was there with my elderly father. only to find out their membership card expired yesterday. He only had cash on him. He did not have the funds to renew their membership right there. luckily our so I thought, a friend of mine was behind us. she offered her card. she scanned it and I started running thru his purchases. a extremely rude worker came over yelling at us telling us that it was aganist privacy policy to allow that. she yelled at my father, which is unacceptable. my friend was willing to run our packages with hers and this also wasn't allowed. really??? the card clearly expired yesterday!
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November 2021 by Carrie Dodson Young
Michelle (cashier at self check out), was very helpful. she really took her time to help us.
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May 2021 by kelli Irvin
Stood at the tire register for over 20 minutes waiting for someone to retighten the lugs after 50 miles. Bought the tires there very disappointed in customer service here.
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May 2021 by Billy Miller
Do not buy anything from the tire center is all I have to say — unless you plan on putting it on yourself!
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May 2021 by Michelle S.
Sam's Sunday hours are open til 6:00. We did our shopping & my husband went to order a pizza as I was checking out at 5:50 & was told the pizza ovens were shut off.... very unprofessional! We are paying an annual fee & hours are posted & they should abide by their hours!
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April 2021 by E Louise Roy
Clean and easy access. Cashier was very friendly.
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March 2021 by Karrie I.
I really like Sam's club but lately is is uncomfortable. My last week visit I was approached by a gentleman who did not introduce himself or why he stopped me. He asked me about what cell phone carrier o had. We have both Verizon and ATT. He accused me of making that up. Really?! You can't have both? I asked what it is he wanted and he became defensive actually scoffing at me. I told him that I came to shop and was busy. He snapped that he was only trying to save me money. Not professional at all! Several employees were standing about complaining about working. I came to get birthday cakes. The bakery is super. Employees are pleasant and polite and cakes are delicious. Unfortunately a friend got a cake earlier and her child's name was misspelled and the writing was a mess. Self checkout staff are always pleasant and helpful. The card checks need to be consistent. One day they check and it causes a pile up because some days they check and some days they don't. Other customers have commented the same when entering.
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February 2021 by Jeremiah Mccalip
it's the best and I work there lol
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November 2020 by Tyler Weaver
love this place great prices
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July 2020 by Cindy Miller
I enjoy shopping here but WHY did all the items get moved from the usual places? Customers hate this... I knew exactly where all the items I usually buy are but today they were moved . I couldn’t find half the things I wanted and the coffee used to be in a perfect corner of the store, away from the heavy traffic areas and now it’s up towards the front and in a busy area— and the grinder is hidden in a corner that’s very hard to find- we had to keep asking where everything was. Not too happy with the new arrangements
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April 2020 by Megan A Brown
Great product. Easy shopping.
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February 2020 by Owen Julius
My cashier was Jennifer and she wasnt helpful whatsoever. I asked her several questions and she had no answers.
