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March 2024 by Adam Winters
It's comforting to have a facility like this close.
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March 2024 by Kyle Watson
Save yourself and don’t go here. The biggest joke of a “medical center” there is. I went in coughing up blood and the lady behind the front desk said, “9 out of 10 times we just send people to the hospital anyways.” Received ZERO help. STAY AWAY. DO NOT GO HERE
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March 2024 by Naomi Maurer
I don't know if this is current practice, but this was my experience in 5/23: I went to MedExpress to get a Tetanus shot. The treating nurse ranted about how dumb it is that they only were giving a Diphtheria/Tetanus (DT) vs DPT or TDaP which includes Pertussis. I didn't think much of it then, but I'm expecting my first grandchild now and need a Pertussis shot. I ended up having to pay out of pocket because bc they billed for a T-DaP, so insurance thinks I've had it alredy!
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March 2024 by Jamey Rickens
I did a virtual visit with a Nurse Practitioner from UPMC and my symptoms I had she told me to go to an urgent care center right away for a chest X-ray, if one was still open. I mentioned MedExpress was open here in Altoona until 8 and she said that they’d have to see me if I’m there before 8pm and she would get in touch with them and tell them that I was coming. I walked in at 750p to a glare from behind the desk and an attitude and was told they’re not affiliated with UPMC, which I know, and that no one contacted them because of this and then was told 745p is last patient and they were “booked full”…with one truck in the parking lot…and then was told to go to the hospital and they can deal with it. Might as well just tell me screw you, it’s the end of the day, we don’t want bothered and want to go home.
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March 2024 by Brian Walter
Its a lengthy wait if you just walk in so call ahead of time for sure
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March 2024 by Nathan Zebroski
Med express must scrap the bottom of the barrel when it comes to employees. The most ignorant unhelpful people I've ever had to deal with. They have my sons insurance information on file and refuse to see my sick child with out the hard copy of it which we are waiting for a replacement
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December 2023 by Tammy Lundgren
Their we page states they take my insurance, they didn't. I tried to call their number for online appts. Started at 8:15AM and was on hold for over an hour.
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August 2023 by Kristianne Gid
Before going, I called to make sure we could be seen because it was almost 7:00. The receptionist on the phone said we could be seen as long as we were there before 7:30. After driving over half an hour with a client, we were refused service because my client did not have her ID with her. In our situation, I did happen to grab a med list but wasn't concerned about her ID because that wasn't a priority. I wish I would've had more time to read other reviews and I would've known to go to a different location. I'm very disappointed in the facility and will not recommend it to others.
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August 2023 by Richard Howard
Got turned away and the lady at the front desk was beyond rude. After asking if I should go somewhere else she says “that works” won’t ever go back here for anything. Would not recommend
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May 2023 by Johnnie Elizabeth
Some of the rudest medical assistance behind the counter. My last visit was borderline degrading because of how I was treated by the people behind the counter. No one wants to be sick or injured and they certainly don't want to be treated by a bunch of unhelpful, unprofessional staff members.
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March 2023 by Eric Snare
My doctor called in due to an emergency to let them know I was on my way. I get to the MedExpress office and they tell me well you have to go to the ER because we can't help you so basically they want to kill their patience.
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January 2023 by Kate Urban
Doctor saw my sister and I at the same time (we had the same illness). Barely was in the room for 5 minutes. Prescribed me a medication and then changed it without telling me. Did not take the time to explain her reasoning for medication. Lackluster care at start of her shift.
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January 2023 by Jessica Swartz
I went in for severe back and abdominal pain. Turns out I have kidney stones again. Everyone was super nice and caring. Didn’t have a long wait time either. So much better than the er!
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January 2023 by Rick Lynn
The receptionist was extremely rude. Went in with a sinus infection, was told it was viral and not bacterial. 1 week later and I’m in the ER . I will never return for any kind of treatment neither will I recommend any to go to med express
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December 2022 by Terri Lee Brunner
Everyone here was very polite and professional. It was a bit of a wait but that's to be expected for urgent care. Much faster than the ER.They listened to our concerns, did rapid testing and even x-rays on site to check everything. The Dr. seemed experienced and knowledgeable with a great attitude considering the full lobby. She went above and beyond to make sure my son was diagnosed properly and had the prescriptions he needed to be ok. This was our first time at MedExpress and I was pleasantly surprised with the service. I would definitely recommend going here before going to the ER unless you're actually dying.