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November 2023 by Gucci Mama
Very nice & helpful staff! Kelsey & Mason went above & beyond to get us the right bed. We can't wait to sleep in our new bed, either!
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November 2023 by Stephanie Keith
Kylie was amazing in altoona she helped me every step of the way. Very knowledgeable and professional. The show under cover boss should have been there, they would have been proud. Was treated like a celebrity. This was my third purchase from this facility over the last several years and will continue to be a loyal customer! Best prices around.
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November 2023 by Robert Burk
Kylie was super helpful. I first went somewhere else and was not happy with the salesman at that store. He was a pushy salesman who only cared about making me buy anything before I left. When I got to mattress firm, kylie asked me all the right questions to help me make the decision on the mattress that would help me the most.I am recommending this store and Kylie to everyone looking to buy the correct mattress for them. Thank you Kylie
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October 2023 by Dei Dei D
Mattress Firm Altoona was awesome to work with. They really helped us get the beds that we love and worked with us to get them at a price that fits our budget.
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September 2023 by Ron M
Absolutley 5 star experience! Craig was very knowledgeable and helped us the entire time, one matress at a time until we found our favorite! Thanks again Craig!!
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September 2023 by Nate Powles (abzero97)
Craig was a great sales rep. Walked us through all the ins and outs of a great mattress. Felt very satisfied and comfortable with his presentation and descriptions. Never felt pushed or overly persuaded to make a certain decision. Awesome experience. Kylie was great with the checkout process as well. Both were very sincere and warm.
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September 2023 by tammy rill
Kylie did a fantastic job showing us different mattresses. She was very kind and friendly. I'd highly recommend visiting with her if you are in need of a new mattress or bed.
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August 2023 by Amanda Misner
UPDATE EDIT: Worked with a Client Care Representative in Texas to find a solution and he was MORE than exceptional. Not only did he help us find a replacement mattress, he literally went above and beyond. He was truly an amazing individual. The store could learn definitely take notes from him. He listened to our concern and what we were requesting to do so that we could get a comparable mattress and not keep waiting what was going to be 3 weeks instead of the intial 5 days. He got us a mattress and to our disbelief, also had something else sent out to us for all the issues and troubles we were having and lack of customer concern/care in the store end. I was happy finally just getting our mattress. Kudos to Client Care, he definitely made the experience what it should have been the whole time and they need more like him.Client Care gets a 5 Star review and big thanks for truly listening to us when all we wanted to do was a find a comparable mattress when ours was nowhere in sight to be delivered anytime soon.Initial experience was fine but we ended up getting a call the AFTERNOON before scheduled delivery, instead of lettingnus know as soon as the mattress didnt come in. Could have found a different mattress to get if we were told. On phone with the salesman he was no help at all and there was no care to help us solve the situation. Wouldn't listen to the fact that we didn't care if we had to get a different mattress kept brushing it off to the one we originally got. At this point we were already close to a week without one due to a medical situation with our dog and we're now supposed to wait almost another week to get one. Apparently once they make a sale, they don't care to listen to anything else to help resolve a situation. Said delivery was canceled already before even trying to help find an alternative they had theat we would like also. Found out they were literally too concerned with trying to make more sales to people in the store instead of helping to solve anything. They got our sale already, why bother to help right? Customer experience went from good to never again. Should listen to the customer and not keep shoving down their throat the same one purchased. There were other ones there we had been fine with as well. Eventually talking to the District manager was less than desirable. She sounded like she was making the call out of obligation instead of genuine care/concern. They have good reviews because they send you the link to complete the Google review while you're still initially happy before issues happen and beforebyouve even left the store and finishing the transaction .
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August 2023 by Chelsea Harker
Craig is the absolute best. Did nothing but try to do his best to help us out and get us the best bed possible. He didn’t care if we walked out with nothing or everything. He took his time answering questions and chatting with us and was so friendly. If you stop it, ask for Craig!
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July 2023 by Stacey Lucas
Tyler was absolutely wonderful to work with! We came in with a plan and a purpose and he exceeded our expectations! This is our third purchase in 20 years from your company. Thank you Mattress Firm!!!
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July 2023 by Tamara Trunzo
Last week we stopped at Mattress Firm to try out some options, we left with purchasing not 1 but 2 new mattresses. Tyler was incredibly helpful even with a store full of other customers. He’s been very communicative keeping me updated on delivery changes. I highly recommend the Altoona store! ?
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July 2023 by Brittany Summers
Craig went above and beyond to help me find the perfect mattress for my son. He stayed late to make sure that we had the perfect fit and would have it delivered within the timeline that worked for us. Thanks so much, Craig. You are a true professional!
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July 2023 by Pam Brown
Tyler was extremely helpful in our buying process. He was very knowledgeable, but made sure he verified information he was less familiar with. We are absolutely satisfied with our purchase!
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July 2023 by Shawn Moore
Craig sold us a mattress. He was knowledgeable, took his time with us, and was very personable. He wasn’t pushy and we appreciate that in a salesman.
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July 2023 by Ashley Dawn
Craig was great! He gave us options and explained everything thoroughly...and now we get our 1st tempur pedic in a few days!!! A great experience will recommend to everyone
